Appeals Administrators x 5 required

Job Description

We are now looking for Administration Assistants to join our busy appeals team. This role will be based in our office just north of Inverness, Scotland.

Position

Key elements of the role will include:

• The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
• Analysing case by case data and collating the relevant written response
• You may also be required to operate a customer service phone line to provide advice on how to appeal
• Able to prioritise tasks, work on own initiative and manage a busy workload
• Required to perform to KPI’s
• Good written communication skills
• Accuracy and attention to detail
• Computer experience is required

Requirements

To be successful, you don’t have to have previous experience, however you do need to demonstrate:

• Great written and verbal communication skills
• Self-motivation and an ability to manage your own workload
• Problem solving and decision-making abilities
• Accuracy and strong attention to detail
• The ability to work quickly and accurately
• Sound IT skills – using Outlook, Excel and Word

Other information

Benefits

• Pension scheme
• Monthly incentives
• 29 days holiday (including bank holidays)
• Ongoing training
• Free On-Site Parking
• Refreshments
• Company Life Assurance Plan
• Smart Casual Dress Code

The position offers a competitive starting salary of £22,308 which will change with the new min wage law in 2025.

Job Types: Full-time, Permanent

Pay: £22,308.00-£22,308.01 per year

Benefits:

• Free parking

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (required)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person