Apprentice ICT Support Assistant

Job Description

Apprentice ICT Support Assistant

The Kellaway Group aims to be an employer of choice. We do this through our culture and safety but also by rewarding our teams for their efforts, commitment and dedication. The Kellaway Group of businesses are ambitious and have a strong and determined approach to growth. To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.

Salary £21,000 initially, rising to £25,500 after 12 months, plus bonus and benefits

Pay & benefits:

• Job security
• L3 IT Support Apprenticeship
• Full in-house training and coaching
• Extensive opportunities for career development
• Monthly performance bonus
• 33 days holiday (including bank holidays) with additional buy and sell scheme
• Contractual sick pay scheme
• Group pension scheme
• Free life insurance scheme
• Cycle to work scheme
• Employee Assistance Programme which includes:
• Unlimited 24/7 Remote GP appointments
• Unlimited Mental Health Support
• Bereavement Counselling
• Physiotherapy consultations
• Medical Second Opinion
• Financial and Legal Support
• Wellbeing Content and Assessments
• 1-2-1 Lifestyle Coaching sessions
• Savings and Discounts

Hours

• Basic 40 hours Monday to Friday from 8:30am to 5:00pm
• Stocktake weekend once a year

Main purpose of job:

• To provide an excellent level of ICT support to our network of branches and users
• Support and maintain company infrastructure to ensure high availability of all services during business operating hours

Main requirements of job:

• Full UK driving license and access to own vehicle for business travel (mileage reimbursed)
• Good communications skills both verbal and written
• Confident telephone manner
• Ability to obtain accurate and relevant information via the telephone
• Able to exercise tact, patience and understanding as well as manage expectations
• Organised and structured approach to tasks
• Excellent time management skills

Main tasks of the job:

• Provide first line support to internal customers, assisting them with hardware, software, network and communications problems by phone, email or face to face
• Allocate tickets on the helpdesk system, and where necessary escalate them for 2nd or 3rd line support, or relevant external resource
• Assist with the maintenance of the ICT hardware database, ensure all devices are registered and checking into device management portal
• Assist with procurement of hardware where required and assist with the installation and configuration of new hardware as required for new users or network / systems upgrades
• Play an active role in the development of the service delivered by the team

Job Types: Full-time, Permanent

Pay: £21,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• IT support: 1 year (preferred)

Work Location: In person

Application deadline: 27/01/2025