Job Description

ASSISTANT GENERAL MANAGER

About Us

Macdonald’s Farm Touring and Camping Park is a charming, family-run glamping and camping site located just a 5-minute walk from the stunning Porthcothan Beach, nestled in the heart of the Seven Bays, between Newquay and Padstow. Alongside our camping and glamping accommodations, we offer a cosy bar and café, providing guests with a relaxing and memorable experience.

We are seeking a passionate, experienced Assistant General Manager to help lead and grow our team. This is a hands-on role, ideal for someone who is proactive, enthusiastic, and excited about contributing to the development of our business. This role is based in Cornwall, and we prefer candidates who already living in the area.

Job Overview

Reporting to the Owner, the Assistant General Manager will play a key role in the day-to-day operations of the site. You will be responsible for leading the team, ensuring smooth operational efficiency, and contributing ideas to help grow the business, especially during the off-season. This position requires a balance of operational oversight, staff management, and customer service leadership. You will also oversee event planning and venue hire during the winter months as we expand our services beyond the peak season.

Key Responsibilities

• Team Leadership: Lead by example, inspire the team, and foster a positive, motivated working environment.
• Customer Experience: Create a welcoming atmosphere and ensure guests have a memorable experience during their stay.
• Staff Management: Manage staff rotas, recruitment, and ensure staffing levels meet operational demands. Serve as the main point of contact for staff concerns.
• Business Growth: Contribute to the growth of the business by helping to develop and implement ideas for winter events and venue hire.
• Operations Oversight: Ensure the smooth running of all aspects of the farm, including overseeing the café/bar, accommodation, and customer service, in line with company policies and procedures.
• Team Meetings: Organise and lead weekly department meetings with supervisors to ensure smooth operations and address any issues.
• Food & Beverage: Supervise front-of-house food and beverage operations with a focus on quality service and customer satisfaction.
• Stock Control: Oversee inventory management and ensure par levels are maintained.
• Financial Understanding: Work with the owner to monitor and manage profit and loss, ensuring efficient financial operations.
• Technology: Be comfortable using basic software tools (e.g., Excel, booking systems) for scheduling, reporting, and communication.

Essential Skills & Experience

• Experience: Minimum of 2 years in a management role in a hospitality, tourism, or similar setting. Experience managing a small team in a similar-sized business is highly advantageous.
• Leadership: A strong, hands-on leader with the ability to motivate and inspire others.
• Customer-Focused: Passion for providing excellent customer service and ensuring guests have an exceptional experience.
• Communication: Strong communication and interpersonal skills, with the ability to handle both staff and customer relations professionally and effectively.
• Organisational Skills: Excellent organisational and time-management abilities, with the capacity to anticipate needs and make adjustments as required.
• Financial Awareness: Understanding of P&L management, cost control, and budgeting.
• Technical Proficiency: Comfortable using basic computer software (Excel, booking systems) and confident in literacy and numeracy skills.

Personal Attributes

• Honesty & Integrity: A respectful, fair, and professional approach to managing staff and interacting with guests.
• Attention to Detail: A keen eye for detail to ensure the highest standards in customer service and operational efficiency.
• Positivity: A can-do attitude with the ability to solve problems and adapt to changing circumstances.

What We Offer

• Competitive Salary: £28,000 to £33,000 per year (depending on experience), plus performance-based bonus.
• Holiday: 28 days of holiday, including bank holidays.
• Team Environment: Be part of a friendly, supportive, and dedicated team.
• Uniform: Full uniform provided.
• Training: A comprehensive induction to familiarise you with our procedures and operations.
• Work-Life Balance: Flexibility in the off-season (5 days a week), with a 6-day workweek during the peak season (April – October).

Why Join Us?

At Macdonald’s Farm, we pride ourselves on providing a relaxed yet professional environment where our guests’ experience is our top priority. We are looking for a motivated, experienced individual who shares our passion for hospitality and is eager to help us grow and develop, especially during the off-peak months. If you have a passion for customer service, a knack for team leadership, and are ready to take the next step in your career, we would love to hear from you.

For more information about our site, visit www.macdonaldsfarm.co.uk.

Interested applicants should submit their CV and cover letter detailing their relevant experience and why they would be a great fit for this role.

Job Type: Full-time

Pay: £30,000.00-£33,000.00 per year

Additional pay:

• Loyalty bonus

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• 10 hour shift

Application question(s):

• Please send us a cover letter as to why you would be right for this role and your current situation

Experience:

• Assistant Manager: 1 year (required)

Work Location: In person

Application deadline: 15/02/2025
Expected start date: 01/03/2025