Business Operations – Senior Co-ordinator

Job Description

The Vacancy

Are you ready to make an impact and contribute to the smooth running of our Business Operations? We’re looking for a proactive and detail-oriented Senior Co-ordinator to join our Operations department. This role offers an exciting opportunity to help drive process improvements, ensure compliance with regulatory standards, and support the delivery of key business events that align with our strategic goals.

What will we offer you?

Firstly, what will we offer you as a one of our valued colleagues?

• 25 days’ holiday, plus bank holidays PLUS a day off on your birthday to help you celebrate!
• Opportunity to purchase additional holidays.
• A commitment to your ongoing training and development including a rotational development programme.
• Up to 14 hours of paid Society leave to volunteer for a local community initiative.
• ‘Dress for your Day’ approach when in the office.
• Various health and wellbeing benefits such as 24-hour Employee Assistance Programme, subsidised flu jabs and eye tests.
• Private healthcare (subject to selection & completion of medical disclosure form).
• Personal health cash plan and dental cover (subject to selection).
• Life Assurance – 4 times your basic salary life cover, along with critical illness cover.
• Generous Stakeholder Pension Scheme – where the Society contributes a massive 10% on top of your 3% contribution!

What will you be doing?

As a Business Operations Senior Co-ordinator, you’ll play a pivotal role in maintaining operational excellence across the Society. Working closely with the Business Operations Manager, you’ll ensure regulatory deadlines are met, improve processes through data analysis, and oversee critical business events such as annual statements and year-end processes. Your contributions will help shape the future of our operations while keeping us compliant and efficient.

Your key tasks and responsibilities will include:

• Co-ordinating and delivering weekly and monthly departmental reports, taking action to ensure standards are met.
• Overseeing key business events, ensuring outputs are delivered accurately and on time.
• Leading root cause analyses to improve processes and reduce errors.
• Supporting the testing and integration of core system capabilities, identifying and escalating anomalies.
• Developing and delivering training materials to upskill colleagues in operational processes.
• Acting as a subject matter expert (SME) across the business area, sharing best practices.
• Deputising for the Business Operations Manager when required, including team leadership and decision-making.

What type of person will you need to be?

To excel in this role, you’ll need to be a natural problem-solver with strong critical thinking skills and an exceptional eye for detail. You’ll thrive under pressure, confidently managing multiple priorities in a fast-paced and ever-changing environment. Clear and effective communication will be one of your strengths, allowing you to engage with stakeholders at all levels. Adaptability and a proactive approach to embracing change are key, as is your ability to work both independently and collaboratively as part of a team. You’ll be passionate about driving continuous improvement, enthusiastic about finding innovative solutions, and committed to upholding the Society’s values, acting as a role model for your colleagues.

To succeed in this role, you’ll need:

• Experience and knowledge of financial services regulation and procedures.
• A strong understanding of banking processes, particularly savings and mortgage accounts.
• Proven ability to plan and manage operational processes efficiently.
• Excellent organisational, analytical, and communication skills, with meticulous attention to detail.
• A track record of influencing stakeholders and delivering results within strict deadlines.

Desirable:

• Experience working within a Building Society.
• Understanding of change management principles.

If you’re ready to take the next step in your career and play a key role in driving operational success, we’d love to hear from you. Apply now and help shape the future of Monmouthshire Building Society!

Additional information:

We’re committed to diversity and equal opportunity and as an inclusive employer, we encourage applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing) and any other protected characteristic.

Just let us know if you need any reasonable adjustments made to our recruitment processes, we’ll try to accommodate them.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Our roles often generate a lot of interest and can close early so don’t miss out this opportunity to apply!

Personal data held by the Monmouthshire Building Society relating to employment applications will be used in accordance with GDPR regulations our Privacy Statement, which is available on our website.

Monmouthshire Building Society values the diversity that all sections of the community can bring to our Society, we welcome applications from everyone who shares our values.

As a financial services organisation regulated by the PRA and FCA our staff must be honest, financially sound and maintain high levels of competence and capability in their role. Therefore our pre-employment checks include adverse credit checks and criminal records checks (DBS checks) at a basic disclosure level for the majority of roles but at the standard level for certain roles.

Job Types: Full-time, Permanent

Pay: £33,340.00 per year

Benefits:

• Additional leave
• Company events
• Cycle to work scheme
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Work Location: Hybrid remote in Newport NP20 1PX