Care Scheduler

Job Description

We are an established Home care Company, who are looking for an experienced Care Scheduler to join our team.

Work Pattern Variable including every third weekend.

Responsibilities:

The Role:

• Ensure weekly schedule deadlines are met and Care Assistant Rotas are sent out in a timely manner.
• Adequate staffing levels to be maintained .
• Keep Bespoke Scheduling System up to date with relevant information, ensure all information entered into the business scheduling system is accurate and relevant.
• Managing and clearing all high-level alerts which could cause a risk to lone worker or service failure when on call.
• Manage new referrals efficiently, aiming for a 24 hour turn around
• Assist the Care Branch Manager in the process of customer liaison; ensuring communication lines are open through Personal Assistants, customers, relevant authorities and management teams.
• Ensure the relevantly trained Personal Assistant delivers the care required by each client.
• Ensure that relevant legislation is adhered to throughout the team to the best of your ability.
• Assist in ensuring all costs are considered to meet the budgetary requirements.

Qualifications Required:

• Good literacy, numeracy and computer skills
• Experience working as a Care Scheduler is essential
• Driver with access to own vehicle
• Good clear telephone manner

Job Types: Full-time, Permanent

Benefits:

• Company pension

Physical Setting:

• Homecare

Work Location: In person