Job Description

Work on Real-World Challenges and Get Paid for Your Expertise!

Job Title: Special Case Handler – Property and Residential Accommodation Support
Location: Remote/Flexible, with occasional site visits if required

About Us:
We are a property management company specializing in student and residential accommodation. We are seeking detail-oriented and resourceful individual to join our team as Special Case Handler. In this role, you will tackle diverse property-related cases, ranging from maintenance issues to council-related matters. This is an opportunity to work independently, leveraging your problem-solving skills to resolve cases efficiently and professionally.

Key Responsibilities:

• Handle assigned cases, each with a detailed case study, specific deliverables, and a time or cost estimate for completion.
• Investigate and resolve issues related to property management, including maintenance, tenant concerns, council-related queries, and other operational matters.
• Prepare comprehensive reports for each case, documenting actions taken, hours worked, and outcomes achieved.
• Communicate effectively with stakeholders, including tenants, landlords, and local authorities, to facilitate case resolution.
• Manage cases on an hourly or end-to-end basis, depending on the scope and complexity.
• Provide regular updates on case progress and escalate issues as necessary.
• Ensure all case closures meet quality standards and are aligned with company protocols.

Requirements:

• Strong analytical and problem-solving skills, with the ability to handle varied and dynamic situations.
• Excellent written and verbal communication skills for report preparation and stakeholder engagement.
• Ability to work independently, manage time efficiently, and prioritize tasks effectively.
• Experience in property management, tenancy matters, or a related field is preferred.
• Familiarity with residential and student accommodation sectors.
• Basic understanding of local council processes and property maintenance issues.

Desirable Skills:

• Experience in case management or customer support roles.
• Knowledge of property laws and regulations related to student and residential accommodations.
• Proficiency in using case management software or CRM systems.

What We Offer:

• Competitive pay structure: hourly rates or project-based remuneration, with quotes provided for each case.
• Flexible working arrangements to suit your schedule.
• Opportunities to enhance your expertise in the property and accommodation sector.
• A dynamic and supportive work environment where you can grow professionally.

Pay:

• Hourly basis: £15+ per hour (depending on the complexity of the case)
• End-to-end cases: Fixed project-based quotes

Experience:

• Property management, case handling, or a related field: 1 year (preferred)

Location:

• Flexible; occasional on-site visits may be required depending on the case.

Work Hours:

• Flexible; based on case assignments and deadlines.

If you’re ready to tackle unique challenges, deliver top-notch solutions, and thrive in a flexible work environment, apply now to become a Special Case Handler!

Job Types: Freelance, Zero hours contract

Pay: £15.00-£18.00 per hour

Schedule:

• Flexitime

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: Hybrid remote in Coventry CV1 5NT

Job Description

Job Title: Freelance Special Case Handler – Property and Residential Accommodation Support

Location: Remote/Flexible (Must be based in Oxfordshire)

About Us
At Karnani, we specialize in managing high-quality student and residential accommodations. We’re looking for a Freelance Special Case Handler to address unique and complex property-related challenges. This role is ideal for someone who thrives on problem-solving, enjoys working independently, and seeks the flexibility of freelance work while making a real impact in the property sector.

This is a freelance position and does not establish an employer-employee relationship. You will operate as a self-employed contractor, responsible for your own taxes, insurance, and compliance.

What You’ll Do

• Manage assigned cases involving property management challenges, including maintenance issues, tenant concerns, and council-related queries.
• Investigate cases thoroughly and develop actionable solutions tailored to the specific scenario.
• Document every step of the case with comprehensive reports, including actions taken, hours worked, and outcomes achieved.
• Liaise with stakeholders such as tenants, landlords, contractors, and local authorities to resolve cases efficiently and professionally.
• Handle cases on an hourly or end-to-end basis, depending on the complexity and scope of the task.
• Provide regular updates on case progress, escalate unresolved issues when necessary, and ensure all case closures meet company quality standards.

Who Can Apply?

• Experienced Professionals: Individuals with a background in property management, tenancy matters, or related fields.
• Analytical Thinkers: Those with strong problem-solving skills and the ability to handle diverse and dynamic situations.
• Self-Motivated Freelancers: Individuals comfortable working independently without direct supervision.
• Local Experts: Applicants must be based in Oxfordshire to handle cases requiring local knowledge and occasional site visits.
• Professionals Seeking Flexibility: Ideal for those who prefer task-based work with the freedom to manage their own schedules.

What You Will Get

• Competitive Pay: £17+ per hour for hourly cases or fixed project-based fees depending on the complexity of the case.
• Flexible Working Hours: Work on your own schedule while meeting case deadlines.
• Professional Development: Gain valuable experience in property management and enhance your expertise.
• Support and Resources: Access to training materials, templates, and tools to assist you in handling cases effectively.

What We Are Not Responsible For

• As a self-employed contractor, you are responsible for managing your own taxes, insurance, and compliance with UK self-employment regulations.
• Karnani does not provide employee benefits such as holiday pay, sick pay, or pensions.
• We will not withhold taxes or National Insurance contributions.

Important Information
This is a freelance role. Applicants who are employed elsewhere may apply, provided their primary employer allows freelance engagements. The position offers no guaranteed hours or ongoing employment and is task-based, with compensation tied to completed cases.

How to Apply
If this sounds like the perfect role for you, send your CV and a brief cover letter to hr@thekarnani.com detailing your approach to handling complex cases. To confirm you’ve read this JD thoroughly, include the phrase “Case Handler Pro”in your application.

Applications without this phrase will not be considered.

Join Us
Step into a dynamic role where your problem-solving skills will directly impact property management success. At Karnani, we value your expertise, independence, and commitment to delivering top-notch solutions. Let’s tackle challenges together.

Job Type: Freelance

Pay: £15.00-£18.00 per hour

Benefits:

• Flexitime

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: Hybrid remote in Oxford OX4 4GP