Client Care Administrator

Job Description

Established in 2020, Minster Home Care is a family run domiciliary care company, currently supporting over 75 individuals in the York area. To enable sustained growth, we have a new Client Care Administrator position available to support clients and colleagues.

The Client Care Administrator is responsible for managing client relationships, coordinating care plans, and ensuring the delivery of high-quality services. This role involves acting as a point of contact for clients and their families, and ensuring compliance with organisational standards and regulations. The Administrator fosters a client-centered approach while supporting the operational efficiency of the care team.

Key Responsibilities:

• Build and maintain relationships between clients, families, and care team
• Working closely alongside the Company’s Care Manager to assist with growth of the organisation
• Organise initial consultations and assessments to determine client needs and preferences
• Develop and oversee individualised care plans tailored to client goals
• Address client concerns, complaints, and feedback in a professional and timely manner

Administrative Duties:

• Maintain accurate client records and documentation in compliance with regulations
• Prepare reports on client outcomes, satisfaction, and operational metrics.
• Updating client risk assessments.
• Reaching out to Multi Disciplinary teams and signposting clients

Quality Assurance:

• Conduct regular audits and evaluations of care delivery to maintain high-quality standards.
• Implement continuous improvement initiatives based on feedback and performance data.
• Stay informed about industry best practices, standards, and regulations.

Qualifications:

• Minimum of 1+ year of experience in a client care or administrative role, preferably in a healthcare or social services setting.
• Strong knowledge of care planning, customer service principles, and regulatory compliance.
• Excellent organisational and problem-solving skills.
• Proficiency in Microsoft Office, client management software, or electronic health records EHR systems.

Skills and Competencies:

• Strong interpersonal and communication skills to interact effectively with clients, families, and staff.
• Empathy and understanding to support a client-centered care approach.
• Ability to manage multiple tasks and prioritise in a fast-paced environment.
• Attention to detail and accuracy in documentation and reporting.
• Leadership skills to inspire and motivate the care team.

To apply please send CV on indeed or call 01904 929080.

Thank you,

MINSTER HOME CARE
www.minsterhomecare.co.uk

Job Types: Full-time, Permanent

Pay: From £24,250.00 per year

Benefits:

• Company pension
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Expected start date: 10/02/2025