Client Job Manager (Full time/Office based)

Job Description

About Us

We are a family-run maintenance company specialising in refurbishments, reactive and pre-planned maintenance services for estate agents, businesses, and property owners. Our team prides itself on delivering high-quality, efficient service in a friendly and supportive environment. As we continue to grow, we are looking for an enthusiastic and motivated individual to join our Office team.

Position Overview

As part of our office team, the **Office Administrator / Job Coordinator** will provide essential administrative support to our field teams and help manage client relationships. The role includes managing and coordinating jobs, handling client queries, preparing quotes and invoices, and ensuring smooth day-to-day operations within the office. Full training will be provided, but the ideal candidate should have a positive attitude and a willingness to learn.

Key Responsibilities

Administrative support

Use our in-house computer system (training provided) to process work orders, handle incoming client queries via phone and email, and update job statuses.

Client Communication

Book appointments with clients, confirming dates and times via phone and email, and ensure all communication is clear, accurate and timely.

Job Management

Oversee job progress and ensure they are completed on time and to the required standards. Liaise with contractors and field teams to ensure jobs are running smoothly.

Report and Documentation

Collect and record contractor job reports, and assist in the preparation of quotes and invoices for clients.

Customer Service

Provide excellent customer service through clear and polite communication, offering support to clients and ensuring their needs are met.

Ideal Candidate Will Have:

– Previous experience in a similar role, ideally within construction, property, or maintenance.

– Excellent customer service skills with a professional email and telephone manner.

– Positive, proactive attitude and the ability to work well under pressure.

– Strong computer literacy, with experience using Microsoft Outlook, Word & Excel

– High attention to detail and the ability to manage multiple tasks and deadlines effectively.

– A willingness to learn and grow with the company.

– Experience in property or maintenance roles would be an advantage, but not essential, as full training is provided.

Other information

This is a full time role – Monday-Friday between 8am – 5pm

Fully Office based at our Office in South Croydon.

Free local parking and good transport links.

Why Join Us?

– We are a close-knit, family-oriented company that values every team member.

– Training and Development – Full training will be provided, with opportunities to learn and grow with the company.

– Job Security and Growth – We are a well-established company with a reputation for quality and reliability, operating since 2011.

– Company team building event a couple of times a year to promote relationships between Office and field teams.

If you’re looking for a rewarding role where you can develop your skills and contribute to a growing business, we’d love to hear from you!

Berry Property Services is an equal opportunities employer. We encourage applications from candidates of all backgrounds and experiences.

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Additional pay:

• Commission pay
• Performance bonus

Benefits:

• Casual dress
• Company events
• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Experience:

• property maintenance admin: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person