Medacs healthcare
Clinical Support Manager
Job Description
If you’re interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family.
Medacs Healthcare is proud to be playing an integral part in delivering a new Functional Assessment Services contract on behalf of the UK Department for Work and Pensions. The contract will involve the delivery of more than 3.5 million health and disability assessments nationally over a period of 5 years.
Following several years of successfully supporting the previous Health Assessment Advisory Service, Medacs is now expanding service in our existing North England focus region supporting the regional prime provider of the new service.
Medacs Healthcare now has a new opportunity for a Clinical Support Manager to guide a team of healthcare professionals, ensuring a quality professional service to standards of service delivery and performance indicators consistent with contract needs. Also, to ensure professional standards are maintained in all medical work through recruitment, training, and audit.
The purpose of this role is to support Health Professionals across the business and there are no direct reports.
You will be based in the North East, with travel where the needs of the business dictate for site visits and training.
Here’s some of the key responsibilities:
- Provide CSM cover in the Academy/BAU as required
- To ensure that the appropriate skills base is in place for effective service delivery, e.g. recruitment and retention of Health Practitioners, appointing and supporting PIP trainers.
- To organise and provide training for their Health Practitioners using the approved clinical training materials and format.
- To ensure an effective audit-feedback cycle is in place; that all feedback received from the Client for their Health Practitioners is acted upon and completed within agreed timeframe.
- To ensure all Reworks for their Health Professionals are acted upon and dealt with appropriately within agreed timeframe.
- To have an overview and to provide investigative support for complaints, feedback and actions plans when required.
- To be responsible for action on customer survey outcomes and maintenance of medical standards of customer service.
- To provide support and leadership in the delivery of change programmes, proactively leading the team through the change process.
- To ensure that clinical governance and standards required by all appropriate professional regulatory bodies are maintained.
- To ensure that the appropriate skills base is in place for effective service delivery, e.g. recruitment and retention of Health Practitioners, appointing and supporting PIP trainers.
- To attend Client Clinical Support Manager meetings regularly as agreed with the Academy Manager.
- To work with the management team to ensure compliance with all clinical KPI requirements in line with any contractual requirements.
- Weekly review of the clinical dashboard for each HP to keep up to date with any clinical issues/trends occurring with the HPs.
- Support and action plans to be proactively implemented where trend analysis dictates to offset any potential risk to clinical delivery before it arises.
- Ensure updates from the Prime are communicated and implemented by all HPs and documented on a tracker for audit purposes. This must be done within 2-3 days of the update being received (except in the case of annual leave or absence)
ABOUT YOU
HP qualified with a proven track record of delivering training, PIP mentorship, approval with the DWP.
WHY MEDACS
When joining you will have access to a range of benefits that we have on offer:
- Salary range 44k
- 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
- Paid volunteering day
- Company pension and life assurance
- Wellbeing support through an Employee Assistance Programme
- Reward and recognition awards
ABOUT US
MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand.
The MGG family is welcoming, innovative, and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.
To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role – just tell us when applying.
To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.
We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity, and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so.
RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Career Teachers, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare and Tate.
Job Types: Full-time, Permanent
Pay: £44,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- PIP: 1 year (required)
Licence/Certification:
- NMC/HCPC pin (required)
Work Location: Hybrid remote in Gateshead NE11 0HW
Reference ID: CSMGATE