Club Operations Manager

Job Description

An exciting opportunity has arisen for a Club Operations Manager to join the team at Milford Golf Club; you will be skilled in providing a first class customer experience and will be both passionate and knowledgeable about the food and beverage industry, golf knowledge advantageous but not essential.

Reporting to the General Manager, the Clubhouse Operations Manager will be responsible for supervising and will oversee all activities, organisational execution, staffing, planning, purchasing and maintaining budgets of the food and beverage department and its team. Forecast, plan and manage orders, team and finance via maximising sales and revenue through customer satisfaction and team engagement. Monitor compliance with food hygiene standards and procedures.

Job Tasks/Duties

· Manage the bar, functions, and kitchen – consulting with the General Manager, Head Chef, sales team and other departments with a view to ensuring the delivery of a high-quality service.

· Responsible for cash and charge procedures and daily sales reports and analysis.

· Leads in the recruitment, training and supervision of the entire team, and is responsible for their performance management using the appropriate feedback system.

· Approves the staffing and scheduling plans.

· Assures that all standard operating procedures for revenue and cost control are in place and consistently followed in the food and beverage department.

· Helps plan and approves external and internal marketing and sales promotion activities for the department’s outlets and special club events.

· Working closely with the General Manager on menu items, pricing and menu designs for all outlets and special events.

· Monitors purchasing and receiving procedures to ensure proper quantity, quality and price for all purchases whilst maintaining good relations with the suppliers.

· Addresses customer complaints and advises the General Manager about appropriate corrective actions taken.

· Monitors appearance, upkeep and cleanliness of all equipment and facilities.

· Monitors employee dress codes according to policies and procedures.

· Monitors and manages physical inventory and carries out stock takes as necessary.

· Responsible for closing of schedules within deadlines to ensure correct payroll is submitted and operated within the budgetary requirements.

· Sets up regular catch-up meetings with the team and participates in senior management meetings.

· Ensures that all new team receive the appropriate safety instructions and training; establishes and enforces all safety policies and procedures.

· Works with the Head Chef to ensure that health and safety requirements in the food and beverage operation are strictly adhered to.

· Carries out Duty Management responsibilities as and when required.

About us….

At Crown Golf we pride ourselves on being the friendliest clubs in Britain, our team are the reason why members stay. That’s why we work hard to make sure our team feel just as much at home as our members and guests by providing a fun and rewarding workplace. We have nine clubs, and we offer some of the best golf in the country.

Whether you’re with us for a few months or many years, we want you to know that the time we get with you is as important to us as it is to you. By being yourself here, you’ll get the most out of your experience. You’ll make friends for life, have fun at work and engage with our members and guests.

This is an exciting opportunity for an experienced Club Manager to lead a dynamic team in providing exceptional service to our members. If you have a passion for hospitality and enjoy creating memorable experiences, we invite you to apply.

Benefits

· Competitive salary (to be discussed at interview)

· Excellent training, development, and career progression opportunities

· Cycle to work scheme

· Access to Medicash

· Complimentary golf (subject to Ts&Cs)

· Free on-site car parking

· Holiday increases with length of service

· Discounted food whilst on duty

This role is full time, working 40 hours per week. Flexibility is required, as we are a 7 day a week business and you will be required to work some weekends and evenings, to meet the needs of the business.

By applying for this position, you are consenting for us to receive your personal data for the purposes of the job application only.

Unfortunately, due to the high number of applications received, we are only able to contact short listed candidates.

All applicants must have the right to work in the UK.

Job Types: Full-time, Permanent

Pay: £28,000.00-£29,000.00 per year

Benefits:

• Cycle to work scheme
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (required)

Experience:

• Hospitality: 2 years (preferred)

Work Location: In person