Collections Agent

Job Description

ob description

TELEPHONE AGENTS-COLLECTION #S3 #SKIPTON #SHEFFIELD #LEEDS

Salary wise, you can expect a basic salary of up to £26,000 (depending on experience) plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000 + per year #uncapped

Must have Credit Control or Debt Collection experience.

DEBT COLLECTION, CREDIT CONTROL, CUSTOMER SERVICE, KPI DRIVEN BACKGROUNDS I WANT TO HEAR FROM YOU! #SHEFFIELD #YORKSHIRE

You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts

Handling difficult conversations in a sensitive and professional manner with customers over the telephone

Entering accurate records of conversations and payment agreements into a customer database

Following processes and guidelines regarding debt collection

Working in an open plan, contact centre environment – achieving personal and team targets

Accurately entering customer payment details into our systems – ensuring these are entered correctly first time around

Requirements

Previous experience working in a call centre or credit control type role is important

Clear and confident communications skills – both writing/data entry and over the telephone

Being comfortable working to targets – earning more money based on your achievements

Strong IT skills – we use different technologies and systems and need you to pick these up quickly

Happy to make outgoing telephone calls to customers – on occasions these can be difficult conversations

Problem solving abilities – able to ask the right questions to get the information you need

Other information

Benefits:

Welcoming working environment

Casual smart dress code

Company pension

Colleague discount scheme

Christmas Savings Scheme

Free on-site parking

Employee Assistance Programme

Attractive bonus, incentives and performance rewards

Death in service benefit

Hybrid working after 6 month probation 3/2 home

Call Nikki 07540 942 901

Email Nikki.clarke@morerec.co.uk

Job Type: Full-time

Pay: £24,000.00-£26,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Free parking
• On-site parking
• Work from home

Experience:

• accounting: 1 year (preferred)
• credit control: 1 year (required)

Work Location: In person