Company Operations Coordinator

Job Description

Company Operations Coordinator

At Kare Plus, our culture is at the heart of everything we do. We are guided by values of compassion, professionalism, and continuous improvement. As we expand our services to include supported living alongside homecare, complex care, and LD/SIS, we are seeking a dedicated Operations Coordinator to support smooth day-to-day operations and help ensure outstanding client service.

Key Responsibilities

• Operational Excellence:
• Manage and optimise rostering software to ensure effective client coverage and efficient staff utilisation.
• Address last-minute scheduling changes, ensuring continuity of care services.
• Monitor and improve scheduling processes to enhance overall service delivery.
• Participate in a 1 in 4 week on-call rota, ensuring seamless support for care operations outside regular hours.

• Client Growth and Engagement:
• Proactively grow the client list by identifying opportunities to expand services and build strong client relationships.
• Act as a primary point of contact for clients, addressing enquiries and ensuring satisfaction.
• Work towards expanding services across the entire county of Kent, identifying new areas and opportunities for growth.

• Leadership and Team Development:
• Provide supervision and guidance to care staff, fostering alignment with company values and service excellence.
• Promote a collaborative workplace culture, encouraging staff morale and engagement.

• Strategic Growth Contribution:
• Support expansion into supported living, complex care, and LD/SIS by ensuring operational readiness.
• Contribute insights to tendering processes and collaborate with the leadership team on growth initiatives.
• Align daily operations with long-term strategic goals and broader geographic expansion.

• Documentation and Compliance:
• Maintain accurate records of client care plans, staff performance, and compliance with CQC standards.
• Ensure all documentation reflects regulatory requirements and supports continuous improvement.
• Generate reports to monitor service outcomes and identify opportunities for growth.

Qualifications and Skills

• Relevant qualification in Health and Social Care (Level 3 or equivalent experience preferred).
• At least three years’ experience in a community care background.
• Proven experience managing rostering software and optimising scheduling systems.
• Strong computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint) and other relevant software.
• Strong track record in client acquisition, retention, and relationship management.
• Knowledge of CQC standards and the Single Assessment Framework.
• Excellent organisational, problem-solving, and communication skills.

Why Join Us?

• Competitive salary up to £28,000 per year, with the potential for additional rewards based on performance and achievement of targets.
• Opportunities for career development, including access to training and additional qualifications in Health and Social Care.
• Be at the forefront of expanding services in supported living, complex care, and specialist care.
• Join a supportive team that values collaboration, celebrates success, and prioritises continuous improvement.
• Play a key role in expanding our reach across the entire county of Kent, helping us bring exceptional care services to more communities.
• Flexibility to contribute to on-call support, ensuring smooth operations and excellent client care.
• Be part of a mission-driven organisation dedicated to improving lives and making a meaningful impact in the community.

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Additional pay:

• Commission pay
• Performance bonus

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Work Location: In person

Reference ID: PT Southern 1