Contact Centre Team Leader

Job Description

Join Willowbrook as a Contact Centre Team Leader

Are you ready to elevate your career in a dynamic and customer-focused environment? Kingswood Mobility Group, a leader in innovative mobility solutions, is seeking a motivated and enthusiastic Contact Centre Team Leader to join our team. At Kingswood Mobility Group, we don’t just create innovative mobility solutions; we transform lives. With a modern office setting, regular social events, wellness programs, and a team that truly cares, you’ll experience a workplace like no other.

About the Role

As our Contact Centre Team Leader, you will play a pivotal role in ensuring smooth operations within our Contact Centre. From leading and motivating a team of executives to optimizing customer interactions and appointments, your efforts will directly contribute to our mission of transforming lives with exceptional mobility solutions.

Key Responsibilities

· Inspire and Lead: Motivate your team to achieve targets with creative incentives.

· Drive Excellence: Ensure outstanding customer service across all interactions.

· Develop Talent: Oversee HR processes, including regular training and team development plans.

· Monitor Performance: Analyze call data and implement improvements with telemarketers.

· Ensure Compliance: Conduct weekly and monthly call reviews and refine training materials as needed.

· Collaborate and Communicate: Lead workshops, team meetings, and assist with cross-product inquiries.

· Champion Best Practices: Ensure adherence to company policies and processes.

What You’ll Need

· Exceptional organizational skills and a keen eye for detail.

· Proven experience in leading or mentoring a team in a Contact Centre environment.

· Proficiency in CRM systems and IT tools.

· Strong interpersonal and communication abilities.

· A proactive and problem-solving mindset with a passion for delivering excellence.

Why Kingswood Mobility Group?

· Innovative Impact: Join a company dedicated to creating life-changing mobility solutions.

· Team Excellence: Work alongside a passionate and collaborative team.

· Professional Growth: Benefit from ongoing training and career development opportunities.

· Vibrant Culture: Experience a supportive workplace that values its people.

Contract: Fulltime, Permanent

Working hours: Full-time hours: Monday to Friday – 09:00 – 17:00 / 11:00 – 19:00 (Weekly Rotating). Two weekend days per month are required.

Salary: £26,000 basic salary with OTE £31,400.

Location: Droitwich

Start Date: ASAP

Ready to Join Us?

If you’re a motivated leader with a passion for people and excellence, we’d love to hear from you. Apply now and start your journey with Kingswood Mobility Group—where your leadership can help us enhance lives through innovation and care.

Application Details:

· Job Types: Full-time, Permanent

· Work Location: Droitwich

Job Types: Full-time, Permanent

Pay: From £26,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• DROITWICH: reliably commute or plan to relocate before starting work (required)

Experience:

• Call Centre: 1 year (preferred)
• Team Leader: 1 year (required)

Work Location: In person