Cornwall Carers Service Adviser

Job Description

PLEASE APPLY USING OUR SECURE ONLINE APPLICATION FORM, LINK BELOW

Job Title Cornwall Carers Service Adviser

Salary £9,932 which is pro rata FTE £24,500 based on 37 hours per week.

Reports to Advice Services Manager

Duration Permanent subject to continued funding

Place of work Guildford Road Industrial Estate, Hayle, TR27 4QZ

Working hours 15 hours per week worked over 2 days, days and times to be mutually agreed.

Benefits

• Working as a member of a great, dynamic and focussed team, within an Investor in People Gold Standard Organisation.
• Generous annual leave allowance of 31 days in the first year and increasing year on year to a maximum of 43 days. (Pro rata for part-time employees)
• Great facilities and free parking at our office.
• A day off on your birthday.
• A great work life balance culture.
• Opportunity for some home working after successful probationary period.

Role Purpose

To be the first point of contact for the Cornwall Carers Service, providing Level 1 and 2 information, advice, and practical support. The role ensures carers receive appropriate assistance, enhancing their wellbeing and preventing crisis situations.

Key Responsibilities

Carer Support:

• Respond to enquiries via phone, email, social media, and video calls.
• Provide information and advice on health, welfare, housing, employment, and leisure opportunities.
• Work one-on-one with carers to identify needs and explore solutions.

Coordination and Liaison:

• Refer carers to relevant partners for additional support.
• Maintain relationships with partner organizations for effective information-sharing.

Administration:

• Keep accurate records using a case management system.
• Develop and maintain user-friendly information resources.

Follow-Up and Feedback:

• Ensure carers’ needs are met and outcomes are achieved through follow-up actions.

Person Specification

Essential Skills & Attributes:

• Strong communication and interpersonal skills.
• Competency in MS Office and case management systems.
• Ability to prioritize tasks effectively.
• Empathy, compassion, and a problem-solving mindset.
• Reliability, confidentiality, and a team-oriented attitude.

Desirable Skills & Experience:

• Understanding of carers’ challenges or experience in advice roles.
• Familiarity with the Equality Act (2010) and Care Act (2014).

About Us

disAbility Cornwall & Isles of Scilly is a disabled people’s user led organisation, a registered charity and company limited by guarantee. Our mission is to represent, include, support and empower (RISE) people living with a long-term health condition or disability, their families and carers in Cornwall and the Isles of Scilly. We do this via an extensive range of services, activities, partnerships and by working at a strategic level to ensure the voices of disabled people are heard.

Our Values

Our values guide our actions and behaviours as we work together towards our vision of ‘A fully inclusive society, with equality of opportunity for all’:

• Our passion for equality – inspiring each other and demonstrating fairness, commitment and accountability
• Respect for self and others – being open minded, reliable and approachable, acting with integrity in everything we do
• Being supportive – having an inclusive, positive and empathic approach to supporting others and ourselves.

We have a diverse workforce and we are always striving to enhance our diversity, we welcome applicants of all identities including disability, gender, ethnicity, faith, age, sexuality and people who have caring responsibilities.

How to apply:

Please apply using our secure online application form. Copy and paste the link below into your browser

https://wkf.ms/3UnWaD2

Select which position you are applying for.

Complete the application form.

Interview dates: Arranged as suitable candidates are identified.

Shortlisted candidates will require two references and a clear DBS check.

Applicant Equity, Diversity and Inclusion Monitoring Form:

As an organisation we want to surpass the aims and commitments set out in our Equity, Diversity and Inclusion Policy. This includes following the appropriate equalities laws, including the Equality Act 2010, building an accurate picture of our workforce, monitoring our diversity and inclusion efforts, and striving to continuously improve. Completing the form is voluntary and anonymous. The information provided will be kept confidential and separate from the recruitment selection process. The information is only used for monitoring purposes.

If you would like to complete the Applicant Equity Diversity and Inclusion Monitoring Form, using our secure online form, please copy and paste the link below into your browser.

https://forms.office.com/Pages/ResponsePage.aspx?id=rB_9RMzUa0-0jOf13mStemuqCJ7Oev9FqoWXPpn9dnxUQThZWE1WN0JOTUk0R1k5MUk3N1lEVThWRS4u

Job Types: Part-time, Permanent

Pay: £24,500.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person