Credit Control Assistant

Job Description

Job Summary
We are seeking a detail-oriented and proactive Credit Control Assistant to join our finance team. for an initial 2-month period, with the potential for a short-term rolling monthly extension. The ideal candidate will assist the finance team in managing and improving credit control activities, ensuring that payments are collected promptly and allocated correctly. This role offers the opportunity to assist the team in improving the day to day credit control processes in the dental imaging business.

Duties

• Monitor and manage outstanding debts from clients within the dental imaging business.
• Proactively contact customers (via phone, email, and letter) to follow up on overdue invoices and obtain upfront purchase orders.
• Allocation of bank receipts to outstanding sales invoices.
• Maintain accurate and up-to-date records of all communications with customers regarding payments.
• Resolve customer queries relating to billing discrepancies and work closely with the finance team and/or the clinical teams to ensure swift resolution.
• Assist in the improvement of process notes.
• Assist with any ad-hoc tasks that may arise related to the finance department.

Professional Skills – Essential Experience:

• Previous experience in a credit control or accounts receivable role is essential.
• Experience within the healthcare is advantageous, but not mandatory.

Skills:

• Strong communication skills (both written and verbal) with a customer-focused approach.
• Excellent organisational and time-management skills with the ability to prioritize tasks effectively.
• Proficient in Microsoft Office, especially Excel, and experience with financial software or ERP systems (e.g., SUN Systems) is desirable.

Personal Attributes:

• Detail-oriented with a strong focus on accuracy and efficiency.
• Ability to work independently and as part of a team in a fast-paced environment.
• Confident in handling customer queries and resolving issues diplomatically. Personal Skills ▪ Having a professional appearance and demeanour at all times.

▪ Good team player.

▪ Having a flexible approach to work.

▪ Remaining calm under pressure.

▪ Non-judgmental.

▪ Able to remain confidential at all times.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential financial information. This information must not be shared with any non-financial members of the Diagnostic Healthcare Limited team, or anyone else outside of the organisation.

Health & Safety

• The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include: attend risk management training and contribute to risk assessment audits.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safeguarding Children and Vulnerable Adults

Safeguarding is everyone’s responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults.

Familiarisation with, and adherence to, the DHC Safeguarding Policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training. All employees must ensure that they understand and act in accordance with this clause.

If you do not understand exactly how this clause relates to you personally then you must ensure that you seek clarification from your immediate manager as a matter of urgency.

Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regard to Safeguarding Children and Vulnerable Adults and PREVENT.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the centre as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the company, and will:
• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize people’s needs for alternative methods of communication and respond accordingly. Responsibility for Policy and Service Development Implementation The post-holder will:
• Adhere to company policies and procedures.
• Propose Changes to working practices or procedures within own work area.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate

Job Type: Temporary
Contract length: 2 months

Pay: Up to £12.00 per hour

Expected hours: 37.5 per week

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free or subsidised travel
• Private medical insurance
• Referral programme
• Sick pay
• Store discount

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Expected start date: 01/02/2025