Keoghs
Credit Hire Team Leader
Job Description
Description
This role offers an excellent opportunity to become a Team Leader, responsible for encouraging, mentoring & developing team members to their maximum potential.
This team investigates credit hire claims that are submitted through the MOJ portal from a tactical and strategic point. The role of Team Leader is to ensure that the team meets their objectives, KPI’s and to continually improve the quality of the teams work.
Key Responsibilities
- Being accountable for the operational performance of a team, with targets aligned to;
- Individual handler productivity
Attainment of client KPIs including SLA management and indemnity spend
- Robust control of internal billing procedures
- Authority based technical supervision of MOJ & OIC files
- Assisting with the overall strategic approach on these claims and liaising with the Technical lead
- Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis
- Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning
- Maximising the personal development of team members, identifying training needs and creation of succession planning
- Providing an ‘environment’ where team members feel motivated and deliver excellence
- Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators
- Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.
- Providing recommendations on adapting strategies in line with the above to improve our technical offering within the market and to ensure we stay market leading
- Managing team members according to the firm’s policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.
- Effectively deal with complaints through agreed handling processes.
Speaking with clients and developing relationships with key stakeholders.
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch
Skills, Knowledge and Expertise
- Has an understanding and previous management experience of the insurance industry ideally credit hire knowledge
- A track record of high performance in KPI driven environments
- Ability to produce and interpret performance reports of the team and its individual members
- Excellent listening and verbal communication skills
- Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc
- Ability to influence others
- Ability to remain calm under pressure
- Ability to take constructive feedback and set personal goals for continuous improvement
- Ability to remain fair and objective at all times
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
About Keoghs
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.