Criminal Justice Floating Support Worker

Job Description

Background and Service

Kaleidoscope is a pioneering substance misuse treatment provider, offering evidence-based treatment and holistic support to individuals who access its services. Staff teams work collaboratively with partner agencies including Housing Support Grant Services Flintshire, BCUHB (Betsi Cadwaladr University Health Board, North Wales Police, HMPPS (Her Majesties Prison and Probation Service), PHW (Public Health Wales) and other third sector support agencies.

Foundations project is funded by Housing Support Grant Services Flintshire to engage with individuals identified via the criminal justice system and deliver effective accommodation and tenancy support.

Kaleidoscope staff are expected to follow Operational Policies and Standard Operating Procedures (SOPs), ensuring that the support and services provided are safe, undertaken to a high standard and informed by up-to-date, evidence-based practice.

The post holder should enjoy face-to-face contact with people who are involved in the criminal justice system. They will have excellent communication skills, be able to work as part of a multidisciplinary team, across agency cultures including those within statutory, private and voluntary sector partnerships. The post holder must be flexible and efficient within small locality teams, to ensure services are delivered equitably and with the service user at the heart of delivery.

They will have a non-judgmental approach to people who have complex health and social care needs including a history of offending, mental health and substance use and be able to provide a welcoming and accessible service to existing and potential service users.

Individual supervision will be provided six weekly in line with Kaleidoscope policy. Specific training will be available for the development of service provision in line with Continued Professional Development.

The post holder will be expected to work in line with the Social Services and Well Being (Wales Act) 2014, and the Violence Against Women Domestic Abuse and Sexual Violence (Wales) Act 2015 to ensure safeguarding of individuals (adult and children) is at the heart of service delivery. A good understanding of confidentiality and information sharing legislation is required with the confidence to act professionally and seek guidance and support from line management and colleagues where appropriate.

Key duties

• To provide support to offenders who are experiencing difficulty sustaining their tenancy, or who need assistance to find accommodation and intensive support to enhance their independent living skills.
• To work closely with Housing Support Grant Single Point of Contact (SPOC), and criminal justice services, in particular with HMPPS, and Prison Resettlement Teams and Accommodation networks.
• To make assertive contact, particularly with hard-to-reach service users who have failed to engage with services following contact with Kaleidoscope, both in the office environment and within the community.
• To facilitate and support service users’ re-engagement with Kaleidoscope and partner services.
• To undertake an assessment of service user need according to protocols laid down by Kaleidoscope and to refer service users to appropriate agencies.
• To provide accurate information on obtaining and maintaining a tenancy, benefit entitlement, and budget management.
• To accompany service users to appointments, and support with independent living skills such as shopping, budgeting, and other tasks which will improve overall quality of life.
• To provide accurate information and advice on all aspects of alcohol and substance use.
• To maintain an accurately documented caseload of service users including case notes, data base records, attendance etc.
• To identify key contacts in the support agencies based in the community.
• To follow up referrals made to other agencies for the purpose of outcome monitoring.
• To be responsible for the collection of statistical data.
• To prepare reports as and when required by senior managers and other Kaleidoscope central services representatives.

Professional Development

· Maintain and develop personal expertise and knowledge by reading, networking and further training to develop professional competence and to contribute to the development of competence within the team

· Help with the induction and orientation of new staff, volunteers and students

· Where relevant, develop and maintain the competencies needed to undertake the role of Floating Support Worker

· Ensure professional development by seeking regular supervision and annual appraisals.

· Effectively manage own time and prioritise workload, maintaining own administration and accurate personal records regarding travel, diary appointments, TOIL, and expenses incurred.

Service Development

· Ensure a high-quality service is delivered in line with the service specification and regional delivery plans.

· Contribute to the delivery of internal teaching and training programmes

· Work collaboratively with colleagues to further develop the service

· To attend such meetings and liaison with external agencies as may be required and, in all circumstances, to promote the best interests of Kaleidoscope.

· To bring to the attention of the Senior Practitioner areas of specific concern

This post has been identified as requiring the post holder to provide evidence of BBV immunisation status in order to carry out the role effectively. The role may require the post hold to undertake Dry Blood Spot Testing/ Substance Use Testing/ Working in Needle Exchange or is a clinical role and therefore Kaleidoscope wishes to ensure that staff are not at risk of infection or transmission of a disease that may affect their own or patient safety. Staff will therefore need to evidence their immunisation history, exemption or non-responder on commencement of employment or at routine intervals at the request of the Organisation.

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: £25,750.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person