Customer Collections Advisor

The Role – Customer Collections Advisor

• Responsible for escalated issues from the Credit Control team
• Answer any customer queries regarding disputes with invoices
• To monitor and review customer debt – Collection through phone, email and letters
• Ability to overcome stalls and objections to come to agreement for debt collection
• Display a friendly, confident manner, excellent communication skills and a real ability to build a rapport with customers
• Using your initiative to create original solutions to problems

Required Experience

• Excellent communication skills
• Previous telephone experience
• Previous Customer Service experience is desirable however not essential
• Previous experience in credit control is desirable however not essential
• Great problem solving skills
• Track record in customer query management
• Ability to work both a team and as an individual.
• Enthusiastic and passionate member of the team
• Ability to strive within a busy environment
• Knowledgeable on MS Office

Benefits of joining us as a Customer Collections Advisor

• Pension
• Staff Discount
• Weekly Pay
• Bonus Scheme
• Incentives & Rewards
• Free Onsite Parking
• Career Development