Customer Service & Sales Advisor

Job Description

Who are we?

Steven Eagell Group are seeking talented individuals to join the team as Customer Service & Salespeople at our Bishop’s Stortford branch.

Established in 2002, we have grown to become an award-winning automotive retailer with over 30 branches across the South East of England and the West Midlands, and a turnover of almost £700 million.

Our outstanding working environment, exciting career and development opportunities, ideal for individuals who are driven to deliver complete customer satisfaction. We recognize and reward hard work, loyalty and achievements with excellent incentives and a structured management development program.

About the role:

We are looking for applicants who are well presented with excellent customer service skills and a professional manner. This is a permanent, full-time position. (Monday to Friday plus weekend rota – adapted for work/life balance).

Experience in the automotive sector is not essential, as all training is provided to support your success in the role.

Responsibilities day to day:

– Welcoming guests into the showroom, and engaging with them to discuss requirements

– Sell vehicles profitably and be able to achieve targets agreed with the Sales Manager

– Co-ordinate and work alongside the sales manager

– Promote and maintain excellent customer relations by personal manner, appearance, integrity, and loyalty

– Prepare order forms and other relevant paperwork

About you:

– Full UK manual driving licence

– Customer centric attitude

– Excellent customer service skills & proven ability to build a strong rapport with customers

– Flexible and ability to work evenings and weekends (on a rota basis)

– 2 years’ experience in a customer-facing service role

– Previous retail sales experience

Benefits

– World class training

– Clear career progression and management development opportunities

– £25,000 basic pay, £55,000 OTE + Excellent Benefits Package

– Uncapped commission scheme

– Company car

– Company discount on products & services

– Company pension scheme

– Life assurance cover

– 22 days holiday + Bank holidays (full-time employees)

– Childcare voucher scheme

– Staff Car Scheme

– Discounts on new and used cars

– Discounts on servicing for you and your immediate family

– Access to My Staff Shop discounts

Application procedure

Successful applicants must be available all day to attend an interview session on Thursday 30th January 2025 based at an offsite location. Please note we are unable to offer alternative dates or times.

Job Types: Full-time, Permanent

Pay: Up to £55,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Are you available all day for interview on Thursday 30th January?
• Do you have a good command of the English language?

Experience:

• Customer service: 2 years (preferred)

Licence/Certification:

• Full UK Manual Driving Licence (required)

Work Location: In person