Distinct recruitment

Customer Service Administrator

22/01/2025
full-time
Apply Now
Deadline date:
£23400 - £23400 / year

Job Description

Our client is a thriving and rapidly growing business, providing high-quality housing for the private rental sector. They offer investors/landlords with a one-stop service, under one roof including letting, management and property maintenance. Using your excellent customer service, administration and coordination skills you will be responsible for all landlord and tenant interactions (but NOT chasing rent arrears)

£23,400 per annum, plus a performance-related bonus of up to 10%

Benefits include – Hybrid working – 2 days in the office, 3 days from home, Performance-related bonus of up to 10%, 20 days plus bank holidays

Hours of work 8.30-5 Monday – Friday, no weekends

OVERVIEW OF THE ROLE

· Building relationships with clients

· Onboarding new clients

· Adding landlords, properties, tenants and tenancies to the database

· Managing the maintenance of rental properties

· Dealing with landlord and tenant queries over the phone and by email

· Managing tenant deposits

· Keeping landlords and tenants up to date with issues relating to properties

ABOUT YOU

· Property / Lettings experience

· Customer service experience is essential

· Fantastic communication and interpersonal skills are key

· IT savvy, CRM systems and MS Office

· Enjoys working in a busy setting, able to prioritise a busy workload

INDOFF2

Job Types: Full-time, Permanent

Pay: £23,400.00 per year

Additional pay:

  • Performance bonus
  • Quarterly bonus

Benefits:

  • Free parking
  • On-site parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Licence/Certification:

  • Driving Licence (preferred)

Work Location: Hybrid remote in Nottingham NG9 6RZ

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Kings security systems ltd

Customer Service Administrator

21/01/2025
full-time
Apply Now
Deadline date:
£22308 - £22308 / year

Job Description

Key Purpose of the Job:

Working alongside all departments to provide customer support in a timely and efficient manner. Delivering excellent Customer Service to internal and external stakeholders.

Key Job Responsibilities:

  • To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
  • To answer customer telephone calls ensuring our internal customer service standards are met.
  • To provide a positive experience for customers ensuring prompt and accurate information is recorded.
  • To liaise with all other departments and ensure information is passed in a timely manner.
  • Complete Admin reports and tasks ensure we meet our stakeholders SLA’s.
  • Processing of hotel bookings for the Company
  • Engineer Feedback Form
  • False alarm management
  • Handling customer complaints
  • Sending maintenance letters and booking in maintenances
  • Assisting with URN applications and reinstatements
  • Action & resolver Service Queries

Essential requirements for the job:

  • Customer focused
  • Excellent telephone manner
  • PC Literate
  • Team player
  • Strong interpersonal and communication skills
  • Ability to prioritise workloads
  • Exceed all tasks given
  • Ability to work within a continually changing environment

Desirable requirements for the job:

  • Experience working on Protean
  • Experience working on Sentinel plus

Benefits:

  • Supportive and Collaborative Environment
  • Company Health Care Plan
  • Company Pension
  • Life Insurance
  • 25 days holiday plus Bank Holidays
  • Development Opportunities
  • Referral Scheme
  • Employee Recognition Scheme
  • Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
  • Cycle to Work Scheme
  • Wagestream – Get instant access to your wages through our financial wellbeing tool.

When Kings conduct recruitment, we do so as an Equal Opportunities Employer.

Job Types: Full-time, Permanent

Pay: £22,308.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Life insurance
  • On-site parking
  • Store discount

Schedule:

  • Monday to Friday
  • No weekends

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

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Michael page

Customer Service Administrator

20/01/2025
Temporary
Apply Now
Deadline date:
£13 - £13 / hour

Job Description

  • Role starting immediately
  • Local role based in Bournemouth

About Our Client

Our client is based in Bournemouth with excellent public transport links and driving routes with free parking onsite. Due to a backlog of work, there is an urgent need for assistance within the team.

Job Description

As the Customer Service Administrator, you will be responsible for:

  • Dealing with customer queries
  • Taking customer payments via the phone
  • Keeping up to date customer records
  • Any other adhoc duties as requested

The Successful Applicant

In order to be considered for the Customer Service Administrator role, you will be able to do the above.

What’s on Offer

Temporary role

Bournemouth

Office based

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Designer contracts

Customer Service Administrator

10/01/2025
full-time
Apply Now
Deadline date:
£27375 - £27375 / year

Job Description

Designer Contracts is the UK’s largest flooring contractor operating across 13 regional facilities. As well as floor covering, the company provides curtains and blinds, furniture and lighting, and also operates a show home interior design services division.

We have been supplying and installing across the nation since 1992 and now employ over 350 staff members with an annual turnover in excess of £40 million. Our valued staff are our key asset.

Our continuous success is based on having a loyal, motivated and welcoming team of people with a drive to succeed.

Due to our continued growth we have an exciting opportunity for a Customer Service Administrator to join our friendly team based in Romford.


Salary – £27,375 plus bonus


Type – Permanent, Full Time


Working Pattern – Monday to Friday, 8:30am to 5:00pm

We are looking for a positive and enthusiastic individual with a genuine passion for providing a professional customer service experience.

Do you have:

Excellent customer service, communication and interpersonal skills?

An ability required to prioritise, multi-task, and manage your time effectively?

If so then we would like to hear from you!


Key areas of responsibilities include:

  • Resolving customer care issues in order to prevent their escalation.
  • Logging, keying and tracking stock, and identifying and reducing unallocated stock.
  • Arranging fittings and work using the fitting diary.
  • Liaising with fitters, clients and sites/sales.
  • Participating in office duties, such as answering phone calls, managing incoming and outgoing post, and carrying out general housekeeping tasks.
  • Ensuring all administration tasks are accurately completed and in line with our compliance standards.
  • Utilising a variety of computer programmes to complete tasks efficiently.


Key Requirements:

  • Commitment to working well under pressure and as part of a team.
  • Articulate, computer-literate, and excellent communication skills.
  • Proven experience in an administration role.


Our generous benefits package includes:

  • Competitive Bonus
  • 32 days holiday including 8 bank holidays
  • Additional days leave for long service
  • Health care plan provided by Westfield Health
  • Life Insurance
  • Contributory Pension scheme
  • Free on-site parking
  • Cycle to work scheme
  • All inclusive and paid for team building days out
  • Extensive training programs for ongoing learning and development
  • A generous employee discount


Designer Contracts is an equal opportunities employer

Across the UK we have been installing all types of flooring for many years. We are a progressive, customer service focussed company that goes beyond an extensive product range of floorcoverings and includes

  • Curtains & Blinds
  • Showhome & Design Services
  • Furniture & Lighting

We are a national company with a unique network of 15 regional centres. Since 1992 we have enjoyed considerable growth, allowing us to build considerable financial resources, a robust operational structure, fantastic buying power and an experienced workforce of 300 employees. This gives us great stability and it means you can trust us to meet all your needs; now and in the future.

Telephone: 01246 854577

Email: Enquiries@DesignerContracts.com

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Mission4recruitment

Customer Service Administrator

07/01/2025
full-time
Apply Now
Deadline date:
£24000 - £24000 / year

Job Description

My client is looking for a good Customer Administrator with excellent customer service skills to support the small close knit Utilities team within this fabulous company. This is a nice mix of customer service and administration. We are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers but must be confident in challenging when required. They should have a very strong sense of their own initiative, logic, curiosity, common sense and above all, customer service.

As well as ongoing training and development there is a relaxed but professional working environment with excellent employee benefits along with a competitive salary and achievable bonuses. You even get a day off for your birthday!

  • Respond to Customer service queries that have been raised by account managers and resolve the queries within agreed time scales
  • Confirm contract information with suppliers
  • Advise suppliers of meter readings received from customers
  • Data entry
  • Highly customer focused
  • Numerate
  • Strong administrative skills
  • Strong organisational, prioritisation and attention to detail skills
  • Assertive, determined, and self-motivated with a curious mind
  • Able to take on many different tasks at once
  • A natural team player with a desire to ensure team targets are always met

You will be working as part of a small team where planning ahead is almost as important as doing the work.

Salary is £24k (plus targeted bonus after completion of probation)

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Job Types: Full-time, Permanent

Pay: £24,000.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • On-site parking

Schedule:

  • Monday to Friday

Work Location: In person

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Michael page

Customer Service Administrator

06/01/2025
Other
Apply Now
Deadline date:
£21600 - £23000 / year

Job Description

  • Excellent telephone manner
  • Previous Customer Service Experience

About Our Client

This organisation is a leading provider in the Financial Services industry, employing over 5000 professionals worldwide. With a strong focus on customer satisfaction, they maintain their status as a trusted partner to their clients.

Job Description

  • Manage inbound customer inquiries and complaints, ensuring all issues are resolved effectively
  • Document customer interactions and transactions, recording details of inquiries, complaints, and comments
  • Provide customers with product and service information, explaining financial terms in a clear and understandable manner
  • Work closely with team members and other departments to improve customer service and business performance
  • Perform administrative tasks related to customer accounts
  • Ensure compliance with company policies and regulations
  • Participate in regular team meetings and training sessions

The Successful Applicant

A successful Customer Service Administrator should have:

  • A strong background in customer service roles
  • Excellent communication and interpersonal skills
  • Knowledge of financial services and products
  • Ability to handle high call volumes and manage customer expectations
  • Strong organisational skills and attention to detail
  • Proficiency in using customer service software and databases

What’s on Offer

  • A competitive salary package around £23,000 per year
  • Excellent benefits
  • Opportunities for professional development and career progression
  • A supportive and collaborative team environment
  • Located in Bromley, with excellent transport links

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Mufg

Customer Service Administrator

20/12/2024
Other
Apply Now
Deadline date:

Job Description

Overview

To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.

Key Accountabilities and Main Responsibilities

  • Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
  • Achieve high standards of quality, efficiency, and productivity,
  • Build and maintain relationships through the delivery of customer requests within timeliness standards set.
  • Take personal responsibility for meeting deadlines and resolving customer concerns.
  • Contribute to a positive team culture.
  • Demonstrate adherence to customer focus and conduct policy.

    • Demonstrate flexibility and collaboration towards meeting customer and business needs.

Experience & Personal Attributes

  • Customer centric mind set and experience of working in customer services.
  • Ability to work to a set of policies and standards.
  • Demonstrate a flexible approach towards changing business needs.
  • Professional
  • Maths and English GCSE grade C+ are essential for this role

MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

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Michael page

Customer Service Administrator

16/12/2024
Temporary
Apply Now
Deadline date:
£13 - £15 / hour

Job Description

  • Immediately Available
  • Excellent communication skills

About Our Client

Our client is a prominent player in the insurance industry. With a customer-centric approach, the company is renowned for its high-quality service and its commitment to employee growth and development.

Job Description

As a Customer Service Administrator your responsibilities will include:

  • Provide exceptional customer service via phone, email, and live chat.
  • Manage and resolve customer complaints professionally.
  • Process insurance applications and renewals accurately.
  • Handle administrative tasks such as data entry and record management.
  • Coordinate with other departments for query resolution.
  • Assist in the implementation of customer service policies and procedures.
  • Identify opportunities for service improvement.
  • Participate in team meetings and training sessions.

The Successful Applicant

A successful Customer Service Administrator should have:

  • Proficiency in MS Office and CRM software.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • A customer-focused approach and the ability to handle pressure.

What’s on Offer

  • A competitive salary ranging from £13.50 – £14.50 per hour
  • A supportive work environment that promotes professional growth.
  • Comprehensive training and development opportunities.
  • Opportunity to work with a diverse and dynamic team in the insurance industry.
  • Long term maternity cover

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