Kimberley caravan centre limited- nottingham

Customer Service Advisor

22/01/2025

full-time

Apply Now

Deadline date:

Job Description

At Kimberley, our vision is to deliver the best caravan & motorhome buying and ownership experience for our customers and we now have an exciting opportunity for a Service Advisor in our fast paced Aftersales department.

Are you a self starter, who is able to use initiative, work to deadlines and most importantly excelling at customer service. Are you technically minded and interested in the full workings of vehicles? if so then Kimberley needs you !

Previous experience within a similar role would be beneficial however full training will be provided. A desire to learn about our popular industry that brings joy and the freedom of travel to our customers is a must!

The individual must be highly organised and able to work as part of a team. Excellent communication skills are a must across a variety of platforms.

The job description includes but isn’t limited to;

Greeting customers and being the first point of contact when they arrive
Making timed appointments and dealing with drop off’s and collections by customers
Respond to calls, emails and enquiries in a reasonable timeframe and professionally, referring the caller to the appropriate person/department, taking any messages where required.
Making bookings with the workshop diary to ensure efficient time to complete the repair.
Invoicing for retail and internal customers
Provide a pro-active service to customers to update them on outstanding claims
Build a strong relationship with manufacturers and respond to any incoming tasks or queries
Ordering and booking in parts
Assisting with warranty claims and follow ups where required
Supporting the department with administrative tasks
Document control, ensuring all necessary information is gathered, documented and included in the customers paperwork.
Supporting with moving vehicles
Warranty Administration
Ensure revenue is maximised

Skills and Experience

Excellent communication skills and the ability to build strong working relationships, both internally and externally with manufacturers and customers either by face to face/email/phone.

Excellent time management skills, prioritising daily workload to ensure all deadlines are met

Methodical and thorough approach to ensure accuracy

Confident in both telephone and written communication

Excellent IT skills

Experience of using a Dealer Management System, such as Kerridge or Navigator

And what about us?

KIMBERLEY have over the last 40 years grown to be one of the largest family owned dealerships in the UK successfully growing our business across the midlands and At Kimberley, we’re not just selling motorhomes and caravans – we’re selling dreams, freedom, and the open road.

As the premier destination for leisure enthusiasts, our dealership is more than just a place to buy vehicles; it’s a community where passion meets possibility.

Join our team at Kimberley and be surrounded by great people with a passion for delivering for our customers and a passion for our products.

You’ll be able to sample the great outdoors for yourself with our Employee Free Vehicle Loan Scheme and other benefits including staff store discount, café subsidy at our Darlington Branch, employee referral bonus scheme, employee of the month scheme, long service award scheme and much more.

At Kimberley every day feels like an adventure and every customer interaction is a new destination waiting to be explored! We’re not just selling motorhomes – we’re selling dreams, freedom, and the open road.

Why Kimberley is the ultimate place to work:

Passion for Adventure: Our team shares a deep love for exploration and a genuine excitement for the motorhome lifestyle. From road trips to camping adventures, we live and breathe the spirit of adventure every day.

Innovative Culture: We’re not afraid to blaze new trails and push the boundaries of what’s possible. With a culture of innovation and creativity, there’s always room to grow and develop new skills.

Customer-Centric Approach: At Kimberley, our customers are at the heart of everything we do. We go above and beyond to provide personalised service and create unforgettable experiences for each and every visitor.

Team Spirit: We’re more than just colleagues – we’re a tight-knit team of like-minded individuals who support and inspire each other. Whether we’re brainstorming ideas or hitting the road for a team-building adventure, we’re in it together.

Opportunities for Growth: With a growing business and a commitment to employee development, Kimberley offers endless opportunities for career advancement and personal growth.

If you’re passionate about adventure and delivering excellent customer service apply today.

The working days for this position are Monday to Friday 8.30am to 5.30pm, working the occasional Saturday. For any Saturday worked, you will be able to have a day off in the week.

Job Types: Full-time, Permanent

Additional pay:

Bonus scheme

Benefits:

Company pension
Employee discount
Store discount

Schedule:

Monday to Friday
Weekend availability

Work authorisation:

United Kingdom (required)

Work Location: In person

Manpower

Customer Service Advisor

21/01/2025

Other

Apply Now

Deadline date:

£13 - £15 / hour

Job Description

Customer Service Advisor
Slough
12 Months Maternity Cover, Full time 37.5 hours per week
£12.58 – £14.50 Per hour dependent on skills and experience
Working Hours: Mon-Fri 8:30am-5pm
ASAP Start

Our client, one of the world’s leading industrial companies are currently recruiting for a Customer Service Advisor to join their busy team in Slough.

Role Overview:
To provide a superior level of customer service to all customers contacting the Technical Advice Centre and complaint resolution via various platforms including social media. Championing the voice of the customer ensuring all customers are properly managed and their feedback shared with the business, to improve products for the future. Managing your own time with up to 80 open complaints at any one time, whilst managing complaint costs in a fast paced and pressured environment. Negotiating complaints worth thousands which could have legal involvement along with multiple stakeholders.

Role & Responsibilities:

Deal with any customer query relating to their current or possible future needs. Sharing customer trends in feedback to develop improvements in future product and service offering.
To ensure all open complaints are contacted at the set frequency to maintain ownership and the customer expectation.
Record all data on CRM accurately according to the needs of the business.
To be prepared to make decisions, agree and negotiate settlements that could be worth thousands of pounds. Ensuring the appropriate level of sign off is agreed throughout the process.
Understanding the risks involved with handling social media interactions, with a unique style of writing and responding on a social platform within agreed timeframes.
Communicating with third party suppliers regarding any queries either party may have regarding products or orders placed.
Organising laboratory testing to help resolve customer complaints by means of samples.
Placing literature and sample orders
Respond to all customer feedback generated via Survey Monkey
Report any website errors to the appropriate teams
Adhere to all HSE and clear desk policies.
Understanding the importance and risks that are associated with customer HSE complaints. Managing the HSE Alerts process in each case.
Keeping up to date with product knowledge and any current product resolutions.
The ability to manage a difficult customer; able to diffuse a situation and propose a suitable resolution. Whilst remaining calm and not taking and comment from the customer personally.
In the role the Advisor needs to be able to handle the pressure of workload and stresses that come from a high pressured customer contact environment.

Using your excellent communication and customer service skills, the Customer Service Advisor is responsible for:

Providing our customers with expert technical advice, including specification advice on all decorative brands & products. Able to identify complaints and issues that may be potentially sensitive or may risk the businesses reputation and highlight to the crisis team as appropriate.
Turning complaints into opportunities & maintaining ownership at every opportunity, whilst proactively promoting products and services.
You will also be responsible for agreeing & negotiating settlements that are satisfactory to the customer and appropriate to the business.
To interact with customers over the phone, in writing (letters & emails) and on social media platforms
The ability to effectively communicate different types of technical reports to all types of customers, in a way they can understand.
Being a team player and assisting your colleagues where necessary with day to day administration tasks, including allocation of post, filing, processing free of charges, courier requests and logging complaints.

You will have an excellent understanding of IT packages, ideally including SAP, Word and Excel and previous customer service based environment experience to include inbound and outbound phone contact.

If you feel like this could be the role for you, click ‘apply’ today!

Michael page

Customer Service Advisor

21/01/2025

Temporary

Apply Now

Deadline date:

£12 - £13 / hour

Job Description

Working with a supportive and enthusiastic team
Office based

About Our Client

Our client is a well-established company in Guildford, Surrey, known for its exceptional customer service and innovative solutions. They prioritize customer satisfaction and foster a supportive, collaborative work environment.

Job Description

Respond to customer inquiries via phone, email, and in-person.
Provide accurate information about products and services.
Resolve customer complaints and issues in a timely and professional manner.
Maintain customer records and update information as needed.
Collaborate with team members to improve customer service processes.
Assist with administrative tasks as required.

The Successful Applicant

Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks.
Proficiency in using computer systems and software.
Previous experience in customer service is preferred but not essential.
A positive attitude and a commitment to providing outstanding customer service.

What’s on Offer

Competitive salary and performance-based bonuses.
Comprehensive training and development programs.
Opportunities for career advancement within the company.
Friendly and supportive work environment.
Employee discounts on products and services.

Mtrec recruitment

Customer Service Advisor

20/01/2025

Other

Apply Now

Deadline date:

£23400 - £23400 / year

Job Description

Rewards and Benefits on Offer

Immediate start date.
Varied and interesting job role.
Great resources.
Great team culture.
Any support required is provided.

The Company you will be working for;

Our client is an established and successful company based in Newcastle Upon Tyne. They are currently looking for an Customer Service Advisor to join their team. If you are interested and meet the person specification of the job role, please apply below.

The Job You’ll be Doing;

Answering inbound calls
Handling customer queries
Responding to emails
Ensuring all queries are dealt with quickly, professionally and efficiently
Manage customer queries, concerns and expectations in accordance with the company’s guidelines and client service level agreements
Responsible for managing effective communication and coordination between team members

About You;

Customer Service experience
Customer resolution experience
Ability to advise customers on platform usage – training provided
Good command of verbal and written English
Good time management skills
Highly organised and good at multitasking with the ability to prioritise workload and requirements
Day-to-day use of Microsoft Office, Outlook, Word, SharePoint, Teams and Excel
Basic understanding of how to use a website and Mobile App, how to use browsers, tabs, and security password vaults

Job Type: Permanent

Pay: £23,400.00 per year

Work Location: In person

Reference ID: J138289

Michael page

Customer Service Advisor

17/01/2025

Other

Apply Now

Deadline date:

£25000 - £26000 / year

Job Description

A new exciting Permanent Customer Service Advisor Position in Leeds!
To work for a reputable Accountancy Business!

About Our Client

Michael Page have just partnered with a reputable Accountancy Practice in Leeds the business are looking for an experienced Customer Service Advisor to join the department.

This would be a very exciting opportunity for someone who is interested in the sector and looking for that next step in their career and would like to join a business which offer excellent training and development.

Job Description

As a Customer Service Advisor you will be supporting a team of Accountants with calls from clients handling a variety of queries providing support and guidance ensuring service level agreements are exceeded.

You will be also responsible for any complaints that come into the business investigation the matter and resolving promptly and efficiently.

The Successful Applicant

Previous customer service experience this could be from a range of backgrounds

Excellent communication skills and a confident telephone manner

Able to work as part of a team and on own initiative

An excellent problem solver

Passionate about helping and supporting customers and improving the client experience

Able to work in a busy environment

IT Literate and confident using multiple systems

What’s on Offer

Salary of £25000-£26000 dependant on experience+ reputable accountancy business in Leeds+ full training provided+ excellent progression and development+ sponsorship of further education+ flexible working hours+ hybrid working+ lovely team and culture+ excellent office facilities+ free parking+ good public transport links+ immediate interview

Michael page

Customer Service Advisor

16/01/2025

Other

Apply Now

Deadline date:

£22500 - £22500 / year

Job Description

Opportunity to work for a leading property business
Excellent career progression

About Our Client

Our client is a significant player in the property industry, based in Leeds. With a firm foothold in the market, they proudly boast a robust team of over 1000 dedicated professionals.

Job Description

Handling customer inquiries promptly and effectively
Resolving customer complaints to ensure maximum satisfaction
Liaising with institutional lenders, borrowers and legal firms in relation to Remortgage applications
Support customers throughout the Remortgage process

The Successful Applicant

Excellent interpersonal and communication skills
Strong problem-solving abilities
Ability to meet tight deadlines and targets and to work under pressure.
Good team player, but also ability to work on own initiative.

What’s on Offer

Salary £22,500
Opportunity to work in a professional and friendly environment
A culture that promotes learning and development

Kinetico u.k. ltd

Customer Service Advisor

16/01/2025

full-time

Apply Now

Deadline date:

£24000 - £25000 / year

Job Description

Salary: £24,000 – £25,000 basic salary OTE £30,000+

At Kinetico, we are improving lives through better water. We are the world’s leading manufacturer of high quality water treatment products. We never stop innovating and are always working to improve our products and the way we bring better water to our customer’s homes. We believe in creating a fun and energetic working atmosphere, bringing together a team of intelligent, caring, thoughtful and dedicated people to inspire us in delivering exceptional customer service. Due to increasing growth and exciting new prospects, Kinetico are looking for engaging, enthusiastic, customer focused people to join our fantastic team.

The Role:

At Kinetico, we need great people. Therefore, we are looking for a highly skilled, customer focused individual with confidence in calling customers via telephone to join our growing team. You will need to have a fantastic telephone manner and have the ability to deal with a range of customer focused tasks. You will need to set quality appointments for our field sales representatives and technicians whilst driving Kinetico services and value to our customers. You will need to have a proactive and energetic approach to achieve our appointment and sales targets and be willing to support with administrative tasks throughout the day. Previous water treatment experience is valuable, but it is not essential. However, engaging and building relationships with our customers whilst providing “exceptional” customer service is vital in ensuring we achieve our growth ambitions.

If you have fantastic communication skills with a great telephone manner, can work towards set targets with a sales focused attitude and have the ability to influence customers on choosing our products and services, then a career with Kinetico may be perfect for you.

We believe in our people and our team and believe that working together achieves greater results.

Skills and Experience:

Exceptional communication and customer service skills
Sales experience (Preferred but not essential)
Telemarketing sales experience (Preferred but not essential)

Requirements:

Willingness to learn about new products and services
Willing to work as a team and inspire those around
Excellent at communicating and recording data

The Benefits:

In addition to an excellent salary and bonus package:
High quality training and personal development
Pension scheme
23 days annual leave (ability to increase through loyal service)
Opportunity to grow and progress a career in a thriving company

It’s not a problem if you are not an expert in the plumbing or water treatment industry, as training and upskilling will be provided during our intensive induction programme. However, it is important that you adopt the Kinetico values, providing “exceptional” customer service and improving lives through better water.

Job Types: Full-time, Permanent

Pay: £24,000.00-£25,000.00 per year

Additional pay:

Bonus scheme
Commission pay
Performance bonus
Yearly bonus

Benefits:

Company pension
Health & wellbeing programme
On-site parking
Private medical insurance

Schedule:

Monday to Friday

Ability to commute/relocate:

Staines-upon-Thames (Surrey, South East Region): reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Application deadline: 17/02/2025

Drax

Customer Service Advisor

14/01/2025

Other

Apply Now

Deadline date:

£24300 - £26000 / year

Job Description

Customer Service Advisor

Ipswich, United Kingdom

req4099

Posted: 14/01/2025

Customer Service Advisor
Permanent
Location – Ipswich – 3 days per week in office
Salary – £24,300 – £26,000 (dependant on experience)

All successful applications will be invited to an assessment centre for this vacancy, Thursday 13th February.

Who we are:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

About the role
You’ll be a first point of contact for our customers, both responding to queries and proactively managing their accounts. You’ll build some fantastic relationships and feel a real sense of achievement from your work.

As a trusted advisor, you’ll cover the end-to-end customer lifecycle. That means everything from making welcome calls, to resolving issues and dealing with invoicing and payments.

We’re steered by our values, and the work you’ll do is important. We’ll empower and encourage you to make informed decisions and to do the right thing. We love working at pace, so you’ll get a real buzz from being part of our team. Boredom is not an option!

There’s plenty of opportunity for development and a huge amount to gain professionally and personally, working as part of Drax Energy Solutions. We love to promote from within, and we’re proud of our positive working environment in which support and reward are key.

Who we’re looking for:
You don’t need to have worked in customer services before (but great if you have) – what’s more important to us is that you’ve got a natural desire to give create a great experience for people. You’ll want to make a difference, you’ll want to resolve issues, and you’ll want to exceed expectation.

It’s likely you’ll enjoy taking ownership of things – you love getting the job done! You’re proactive, organised, and adaptable – a self-starter and a great team player.

And it goes without saying you’ll be a strong communicator and relationship builder.

Rewards and benefits:
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support
your lifestyle. If successful in this role, you’ll get:

A discretionary bonus depending on company performance
Private Healthcare with Vitality
SAYE (save): discretionary scheme from time to time
Personal accident cover
Group personal pension plan where we’ll pay up to 10%
Holiday 25 days plus bank holidays
Reimbursement of the cost of your annual membership of one relevant and appropriate professional body

We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that s a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.
Together, we make it happen.

At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach here.
Talk to us about flexible working!

How to apply:
Think this role’s for you? Click the ‘’ button to begin your Drax journey.
If you want to find out more about Drax, check out our LinkedIn page to see our latest news.
We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com

Michael page

Customer Service Advisor

14/01/2025

Other

Apply Now

Deadline date:

£22500 - £27500 / year

Job Description

Customer Service Advisor for established Utility provider
Large, customer-centric team in the heart of London.

About Our Client

The company, located in London, is a prominent figure in the Utilities sector. With a large team spread across multiple floors of their London office, the company is renowned for its comprehensive range of services and its promise to deliver quality customer service..

Job Description

As Customer Service Advisor, you will;

Provide outstanding customer service on all calls and online queries.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain customer records by updating account information in the database.
Identify and escalate priority issues.
Follow communication procedures, guidelines, and policies.
Work closely with other team members in the Business Support department.
Participate in ongoing training to improve knowledge and performance level.

The Successful Applicant

A successful Customer Service Advisor should have:

Exceptional communication and interpersonal skills.
A priority of providing excellent customer service.
Strong organizational skills and attention to detail.
The ability to work effectively in a team environment.
Good problem-solving abilities and resilience in difficult situations.

What’s on Offer

A salary in the range of £22,500 to £27,500 per annum.
Generous holiday leave allowance.
A people-focused, passionate company ethos.
The opportunity to grow and learn in a popular Utilities company.

We encourage all who believe they fit these criteria to apply and join us in our London office, where you can build a rewarding career as a Customer Service Advisor.

Michael page

Customer Service Advisor

13/01/2025

Other

Apply Now

Deadline date:

£23400 - £23400 / year

Job Description

Opportunity to work for a leading insurance company
Excellent career progression

About Our Client

Our client are a well established insurance services business based in York, they are currently going through a period of growth and are looking for Customer Service Advisors to join their Customer Service team. Our client offers great career progression, competitive salary and excellent benefits.

Job Description

Duties of the Customer Service Advisor will be:

As a Customer Service Advisor you’ll be supporting customers with queries
You’ll work with customers over the telephone, giving them essential support and dealing with a wide range of disputes and queries.
Problem and query resolution
Ability to manage and prioritise workload

The Successful Applicant

The successful candidate will have the below skills:

To understand the customer’s requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently.
Ability to work well under pressure.
Experience in a customer focused role is preferable.
Excellent verbal and written communication skills.
Strong IT skills

What’s on Offer

Salary £23,400

Great company benefits

Excellent staff discount

Divert waste ltd

Customer Service Advisor

10/01/2025

full-time

Apply Now

Deadline date:

£22500 - £22500 / year

Job Description

Based in Leeds, Divert are a national waste management company, providing commercial waste collections to businesses across the UK. Our Divert brand is to reiterate our commitment to environmental sustainability, with landfill diversion being at the forefront of our focus whilst maintaining a commercial balance. Divert have their own fleet of vehicles which operate in Leeds and the surrounding Yorkshire region.

Job description

We are looking for confident, ambitious people to join our highly successful and expanding business, working to ensure our reputation for great customer service is maintained. The role is in our fast paced Customer Service team, responsible for managing the day to day inbound customer and supplier enquiries. Our perfect candidate has an eye for detail, a methodical approach, and a passion for exceptional customer service.

Divert Ltd provide a complete national service and handle all types of waste for all types of organisations. We are dedicated to supporting our clients with waste collection, legal advice, and reducing their environmental waste impact at the lowest possible price.

Key Duties:

Processing and recording customer orders
Dealing with enquiries via e-mail and telephone
Placing and recording supplier orders
Sales order processing
Using office equipment- PC, phone etc

Working Week

Monday – Friday 9:00am – 5:30pm

Location

Leeds, LS12 4JF

Qualifications

A minimum of 5 GCSE’s Grade C (or 4) and above Including Maths, English and ICT.

Desired Skills

Good communicator- clear and professional phone manner

Prioritising and time-management skills

Good standard of English and Maths

Organisational skills

Personal Qualities

Motivated and results-driven

Friendly and approachable

Comfortable in busy environments, working to deadlines

Flexible and willing to help

Salary
£22,500 per annum

Job Type: Full-time

Pay: £22,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Transport links

Schedule:

Monday to Friday

Work Location: In person

Reference ID: CS01

Michael page

Customer Service Advisor

10/01/2025

Other

Apply Now

Deadline date:

£23400 - £23410 / year

Job Description

A new exciting Permanent Customer Service Advisor Position in York!
To work for a reputable business within the Insurance Sector!

About Our Client

Michael Page have just registered multiple Customer Service Advisor Positions to work for a reputable business within the Insurance Sector in central York!

If you are looking to join a business that will invest in you from day one provide the best training and progression plan alongside join a fun and collaborative team then this could be the role for you!

Please apply now immediate interview available!

Job Description

As a Customer Service Advisor you will handle inbound and outbound calls from customers in relation to their medical policy products they have with the business.

You will handle a range of enquiries and will take details of claims and proces from start to finish.

The role will be working in a fast paced contact centre environment ensuring each call and customer is provided the highest level of care and support working towards service level agreements.

The Successful Applicant

Previous customer service experience this could be from a range of backgrounds such as care, retail and hospitality

Able to work in a fast paced customer focused environment

An empathetic and caring nature

Strong communication skills and a confident telephone manner

A high level of resilience and a good problem solver

An excellent team player

What’s on Offer

Salary of £23400+ reputable business within the insurance sector+ excellent training programme+ structured career path and development+ central York+ free parking+ good public transport links+ fantastic benefits+ hybrid working+ free gym on sit+ discounts of all the major retailers such as supermarkets and eating out+ generous holiday allowance+ no shifts or weekends+ Monday-Friday 9am-5pm+ great team and environment+ superb offices and facilities+ immediate interview

Michael page

Customer Service Advisor

02/01/2025

Other

Apply Now

Deadline date:

£22500 - £22500 / year

Job Description

Opportunity to work for a leading property business
Excellent career progression

About Our Client

Our client is a significant player in the property industry, based in Leeds. With a firm foothold in the market, they proudly boast a robust team of over 1000 dedicated professionals.

Job Description

Handling customer inquiries promptly and effectively
Resolving customer complaints to ensure maximum satisfaction
Liaising with institutional lenders, borrowers and legal firms in relation to Remortgage applications
Support customers throughout the Remortgage process

The Successful Applicant

Excellent interpersonal and communication skills
Strong problem-solving abilities
Ability to meet tight deadlines and targets and to work under pressure.
Good team player, but also ability to work on own initiative.

What’s on Offer

Salary £22,500
Opportunity to work in a professional and friendly environment
A culture that promotes learning and development

Direct chauffeur line ltd

CUSTOMER SERVICE ADVISOR

02/01/2025

full-time

Apply Now

Deadline date:

£23000 - £28000 / year

Job Description

DCL is on the hunt for our next generation of insurance experts to join our growing team.

We’re market leaders in Hire & Reward insurance, selling and administering motor insurance policies for minicab and taxi drivers, chauffeurs and delivery drivers and driving instructors. We were set up to challenge the market and that enterprising and innovative streak runs through everything that we do.

We’re partners with major household names like Uber, FREENOW and Hertz, and we’ve grown to become one of the best-known brands in our market.

Over 25 years we’ve grown from a team of 4 to a group of 4 companies comprising more than 100 people. Our wider group of companies includes our own insurance company, Nelson, our other brokerage, Headway, and our claims management company, Noble.

What you’ll be doing:

As a Customer Services Advisor, your job is to deliver an outstanding customer experience to our clients.

You’ll start the day with a team huddle, reviewing the day ahead and celebrating team wins.

During the day you’ll be busy making and receiving calls and offering face-to-face support to our clients.

You’ll develop a wide-ranging knowledge of commercial motor insurance experience as you could be supporting our clients at any point of the customer lifecycle, for example if they need to change the vehicle on their policy, have a question about their policy terms or payments, or as they renew their policy.

What we’ll offer you:

A competitive salary with the potential to boost your earnings through team-based competitions and commissions (role dependent)
Membership of the Chartered Insurance Institute giving you access to exclusive deals and discounts on shopping, bills, holidays and gym memberships;
Cycle to work scheme;
Regular review of targets and support in your personal development;
Sponsorship through your professional insurance qualifications and a £500 bonus upon completion ;
Industry-leading induction, training and support;
Work as part of a dynamic team in brand new refurbished offices
Annual Christmas and Summer party plus several informal social events throughout the year

What we’re looking for:

A supportive team player;

· An effective communicator who is confident on the telephone;

· A commitment to delivering a memorable customer experience.

You don’t need any experience in insurance or the financial services to become our next insurance hotshot. Retail or other customer facing experience is helpful but not required.

Job Type: Full-time

Pay: £23,000.00-£28,000.00 per year

Work Location: In person

Disposables and catering supplies ltd

Customer Service Advisor

02/01/2025

full-time

Apply Now

Deadline date:

£25325 - £25325 / year

Job Description

Job Overview

We are currently looking for a Customer Support Executive to join our experienced Customer Support Team.

Main duties will include:

· Taking sales orders for customers via the telephone.

· Answering incoming calls and resolving customer enquiries.

· Raising sales orders from purchase orders.

The ideal candidate will:

· Have a personable and professional phone manner.

· Be highly organised and have the ability to prioritise work to meet deadlines.

· Thrive in a busy atmosphere.

· Have some previous customer service experience (desirable, but not necessary).

· Have excellent communication skills both verbal and written.

· Be IT literate and able to quickly learn new IT software.

· Be hardworking and work well as part of a team.

· Be available for an immediate start.

Working hours: 08:30 – 17:00 – Monday to Friday with a 1 hour lunch break.

Holiday: 28 days – including bank holidays.

Job Types: Full-time, Permanent

Pay: £25,325.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Schedule:

Monday to Friday
No weekends

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Reference ID: DCSCUST012

Michael page

Customer Service Advisor

19/12/2024

Other

Apply Now

Deadline date:

£22585 - £23000 / year

Job Description

Casual Dress Code
Free onsite parking

About Our Client

A discreet medical appliance supplier that offers a free prescription service in partnership with the NHS. They specialise in delivering medical appliances to your door, along with complimentary items with every order.

Job Description

Processing orders on the phone for Nurses and Patients
Managing queries relating to orders, products or other services
Investigating any delays or delivery issues
Working with the warehouse ensure all orders are processed on time.

The Successful Applicant

Effective Telephone and communication skills
Has an empathetic ear and can communicate with people on all levels
Excellent verbal and written communications
Confidence with new technologies
A problem solver
Self-motivated and enjoys working within a team
Can manage and priorities a wide variety of urgent tasks

What’s on Offer

Casual dress code
Company events
On-site parking
Sick Pay after Probation
Supportive and Vibrant office environment

Michael page

Customer Service Advisor

19/12/2024

Temporary

Apply Now

Deadline date:

£12 - £13 / hour

Job Description

Be part of a friendly and supportive team that values your contributions.
Gain valuable customer service experience and enhance your communication.

About Our Client

Our client is known for their high-quality service and customer satisfaction, they cater to various sectors such as retail, healthcare, education, and public sector facilities.

Job Description

Responsibilities:

Handle customer inquiries via phone, email, and in-person
Provide accurate information about our products and services
Resolve customer issues efficiently and professionally
Maintain customer records and update databases
Collaborate with team members to improve customer satisfaction

The Successful Applicant

Requirements:

Previous customer service experience preferred
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Proficiency in basic computer applications

What’s on Offer

What is on offer?

Friendly and supportive work environment
Opportunities for career growth and development

Department of recruitment

Customer Service Advisor

16/12/2024

full-time

Apply Now

Deadline date:

£26000 - £26000 / year

Job Description

We are looking to recruit on a permanent basis a customer service advisor for a well established independent manufacturer approved Accident Repair Centre, that works on all makes and models of vehicles and light commercials. This award winning and highly respected centre within the Industry, use a dynamic approach combining all the latest techniques and state-of-art technology.

Role Requirements & Expectations:

Previous experience in a customer service role within the automotive industry.
Excellent admin skills with experience of MS Office and basic Excel. Knowledge of basic Sage accounts would be advantageous.
Dynamic and enthusiastic with excellent communication skills.
Self-motivated with the ability to multi task to a high standard in a fast-paced environment.
Manage the customer experience including product information, customer complaints and resolutions
Confident on the phone and using internal management systems.
Support with invoicing and debt control.
Booking in customers and arranging vehicle collections & returns.
Represent the company in a professional and courteous manner.

Forward thinking company that invest heavily in accredited training to ensure all employees are up to date with current knowledge & broaden skillsets enhancing opportunities to further develop career progression.

Working Hours are as follows :

Monday–Thursday 8.00am – 5.00pm.

Friday 8.00am – 4.30 pm

42 Hrs per week.

Training provided on Autoflow, Excel and Sage if required.

If you are a motivated individual with a commitment to excellence, we encourage you to apply for this opportunity.

Full driving license and CV will be required.

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

Company pension
Employee discount
On-site parking
Sick pay

Schedule:

Day shift
Monday to Friday
No weekends

Work Location: In person

Reference ID: DRPPJH2

Meridian business support

Customer Service Advisor

06/12/2024

Other

Apply Now

Deadline date:

£23020 - £23020 / year

Job Description

We are looking for a Customer Service Advisor to join a national Customer Contact Team based in a call centre environment in the heart of Middlesbrough (TS1)

This role is STARTING 7TH JANUARY 2025

Start a new & exciting career within the Banking & Financial services sector, within our clients award-winning international company that operates within 7 countries and have 27,000 colleagues.

– Salary: £23,020pa + performance based bonus
– Any 5 days out of 7 – Includes Weekend Work on rotation
– Shifts times between 07:00 to 23:00
– Latest start time 15:00
– Contracted to 38.33 hours per week

*Hybrid working Offered after initial 12–16-week on-house training*

As a Customer Service Advisor, you will be the first point of contact for customers. Through great conversations, you will understand the customers situation, take full ownership during the investigation of the situation and support the customer to a resolution.

Working as part of the customer service team, you will ensure all calls in are answered within company guidelines, providing excellent customer service, navigating multiple systems during the calls to find and log all details to support finding the answers, so strong computer skills coupled with the ability to deal with sometimes distressed or upset customers is a must.

Due to the nature of this role, coming from a Regulated background is advantageous, but not necessary as long as you have a great telephone manner, a problem-solving mind, and a flare for resolving issues.

A DBS and Financial check will be completed as part of the vetting process.

Customer Service Advisor – Role & Responsibilities:

– Make sure to put customers first – taking ownership of their queries building rapport quickly and providing the highest level of customer experience
– learn to act with skill and diligence – treating customers sensitively and caring about helping them move forward with their futures.
– Diagnose a full range of customer needs, providing appropriate product information, help and support to meet the needs identified
– Possess good attention to detail and grow the confidence to spot and call out issues and trends to improve customers’ journey and experiences and escalate in briefing activities
– Make sure all customers are acknowledged and responded to within pre-arranged service levels and timeframes
– Make sure all interactions are fully, accurately and consistently logged and updated on the customer service systems
– Respond positively to customer objections using a range of questioning techniques, demonstrating empathy and understanding
– Take responsibility for managing your own workload to ensure all response times are met or exceeded
– Take personal ownership to keep knowledge of products, policy and procedures up to date
– Build and maintain strong working relationships with other parts of the organisation to support the delivery of outcomes and great customer experiences
– Proactively identify and escalate risks, taking responsibility for complying with all policies, procedures and regulatory requirements

Customer Service Advisor – Experience & attributes:

– Proven ability to deliver an outstanding customer experience in difficult situations
– Experience within customer service or hospitality welcome
– Be able to effectively communicate verbally and written
– Hold excellent attention to detail, with the ability to assess and understand information
– The ability to manage own workload and prioritise accordingly
– The confidence to make decisions within agreed discretionary limits

APPLY ONLINE TODAY and a member of the team will be in touch

Would also suit: Customer Service Advisor, Customer service, Contact Centre Advisor, Call Centre Advisor, Customer Advisor, Complaints Advisor, call handler, telesales, B2C, B2B, Sky, call centre, Tech adviser, Sales adviser, retail, Retail assistant.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.

Job Type: Permanent

Pay: £23,020.00 per year

Kream group

Customer Service Advisor

05/12/2024

full-time

Apply Now

Deadline date:

£28000 - £35000 / year

Job Description

Are you a driven, enthusiastic, and motivated SERVICE ADVISOR who performs well in a fast-paced environment? If you can deliver excellent customer service and would like the opportunity to work for a family-owned motor group, then this could be the ideal opportunity.

This dealership represents a well-known, high-quality brand. Due to a recent promotion, they are looking to recruit a Service Advisor to join their front-of-house team.

What’s on offer?

In return for your hard work, you will be offered a highly competitive salary package – designed to reflect your skills and experience – plus a great range of benefits including:

Workplace pension (salary exchange option)
25 days holiday plus bank holidays (pro rata for part time)
Refer a friend rewards.
Discounted sales, MOT, products, parts & servicing
Bonus scheme

What will you be responsible for?

Meeting and greeting customers in a friendly and courteous manner throughout the day.
Booking vehicles into the technical workshop.
Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
Maintaining thorough product expertise and updating your knowledge through manufacturer led training.
Adopting a professional approach regarding the sale of repairs required.
Maintaining good housekeeping standards and orderly administration of your work.

Could this be the ideal role for you?

The successful Service Advisor will need to have experience in the role – either from another main dealer or quality independent. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with customers and develop strong and open working relationships with the wider team.

(((… A full driving licence is essential …)))

Thank you for your application. We will be back in touch within 3 working days if you have the necessary experience or your background is of interest to our client.

kream motor recruitment is a motor trade-specific recruitment agency based near Exeter covering the whole of the south west; specialising in permanent vacancies in franchised and independent motor dealers/repair workshops. Backed up by 60+ years joint experience in most departments we believe our professionalism, industry understanding, and reputation are unrivalled. Please visit our website to view all our current vacancies. PV4932

INDAUTO

Job Type: Full-time

Pay: £28,000.00-£35,000.00 per year

Work Location: In person

Kream group

Customer Service Advisor

05/12/2024

full-time

Apply Now

Deadline date:

Job Description

An exciting opportunity for an experienced SERVICE ADVISOR has arisen at a volume main dealer, part of a fast-growing privately owned automotive group.

You’ll be representing 2 well-known, quality brands – renowned for it’s design and quality.

You will be responsible for.

· Taking customer bookings via all mediums.

· Processing bookings through the internal dealer-Management-System (Kerridge).

· Communicating effectively with the technical team and relevant members of all other departments.

· Keeping your customers fully updated throughout work-in-progress.

· Upselling additional work required and a range of approved products and services.

· Informing customers pf product recalls, updates and offers.

· Working to departmental deadlines, budgets and targets.

· Delivering a very high standard of customer service.

A competitive basic salary is on offer, tailored to recognise you experience, skills and any related accreditations, accompanied by rewarding bonus scheme that encourages success.

A full (ideally clean) driving Licence is essential.

To be considered for you must have occupied a similar role, either in another main dealer, independent garage, or fast-fit type environment.

Thank you for your application. We will be back in touch within 3 working days if you have the necessary experience or your background is of interest to our client.

INDAUTO

Job Type: Full-time

Work Location: In person

Michael page

Customer Service Advisor

27/11/2024

Other

Apply Now

Deadline date:

£22500 - £23500 / year

Job Description

A new exciting Permanent Customer Service Advisor Position in Hull!
To work for a reputable business within the Legal Sector!

About Our Client

Are you currently working in retail or hospitality and looking to transfer those skills into an office based role?

Would you like to join a business that will invest in you from day one provide the best training and progression plan?

Do you want to join a collaborative and vibrant team?

Then this could be the role for you!

We are currently looking for Customer Service Advisors in Hull please apply now!

Job Description

As a Customer Service Advisor you will be working with customers that are going through the remortgage process providing support and guidance.

You will have your own caseload of customers chasing up documentation and details required for the file to be progressed and handling a range of enquiries along the way.

The role will be very fast paced ensuring excellent service level agreements are exceeded and a high level of client care is provided.

The Successful Applicant

No experience required for the role the business welcome candidates from hospitality/retail and care all backgrounds considered if you have the right attitude and the desire and drive to progress your career!

What’s on Offer

Salary of £22500+ plus monthly bonuses+ reputable business within the Legal Sector+ full training provided+ excellent progression and development+ Monday to Friday 9am-5.30pm+ excellent benefits+ hybrid working+ Hull centre+ superb offices and facilities+ immediate interview

Kream group

Customer Service Advisor

27/11/2024

full-time

Apply Now

Deadline date:

£26000 - £35000 / year

Job Description

A customer services specialist is required to join a Torquay based main dealer who represent a well-known quality brand; one of the best-selling in the UK.

In the role of a SERVICE ADVISOR, you will be responsible for providing customers with an excellent standard of care whilst conducting all activities at the service department front desk:

· Customer bookings (both physically and remotely)

· Workshop diary control

· Liaising with Workshop Control and Service Management

· Monitoring and communicating through work in progress

· Presenting and upselling additional work requirements and approved products / services

· Undertaking related administration, invoicing, and updating of the database – via the internal IT systems.

To be considered, you’ll need to have occupied the automotive face-to-face customer services role in the past, and to be able to demonstrate a solid track record for delivering an excellent customer experience. Motor trade-specific is seen as essential. You’ll need to be eager to learn specific brand processes, and have a good standard of IT competency, professional in appearance and well spoken.

. . … … A full driving licence is a prerequisite … … … .

This vacancy offers an opportunity to join a long-established, privately-owned dealer group with a first-class reputation.

Working Hours are Monday to Friday 8.30am – 6.00pm

INDAUTO

Job Type: Full-time

Pay: £26,000.00-£35,000.00 per year

Schedule:

Monday to Friday

Work Location: In person

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