Customer Service Advisor February

Salary: £12.10 per hour (Living Wage Employer)

Shift Uplift: £400 per month

Location: Capgemini, Inverness, or Nairn

Hours: Night shifts are 1800 – 0700 and Day shifts are 0700 – 1800

• Typical shift pattern is a 3-week rotation:
• Week 1: Mon – Off, Tues – Off, Wed – Off, Thu – Night, Fri – Night, Sat – Night, Sun – Night
• Week 2: Mon – Off, Tues – Off, Wed – Off, Thu – Off, Fri – Off, Sat – Day, Sun – Day
• Week 3: Mon – Night, Tues – Night, Wed – Night, Thu – Off, Fri – Off, Sat – Off, Sun – Off

As a Customer Service Advisor, you will be the first point of contact for customers.

Your main responsibility is to provide 1st line IT support to Capgemini’s clients.

What you’ll do

• Respond to incoming requests via telephone, email, and web chat
• Log all requests in the appropriate call logging software
• Assign calls to relevant support teams

• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you’ll bring

• Effective communication skills, both verbally and in writing
• Genuine passion for delivering exceptional customer service
• A keen willingness to learn and adapt
• The ability to work both independently and in a team environment
• Strong analytical skills
• Ability to work under pressure