Customer Service Advisor (Full Time)

Job Description

Job Purpose and Overall Objective

As part of our continued expansion, MotorEasy is looking for talented individuals with automotive background to join the customer service team, based in our Reading offices.

Your role will be to speak with customers who have a vast array of queries, from wanting to update account details, through to requesting a car repair or service booking, to responding to live chat messages.

The Successful Applicant

We are interested in talking with hard working, reliable, bright and self-motivated individuals with excellent spoken communication and a strong drive for achievement.

We also expect the correct candidate to have a background in automotive service, and repairs. This can be simply working in a garage as a receptionist for example.

We pride ourselves on our training and the support given to our teams. Full product, systems and sales training will be provided.

Duties:

• Handle customer enquiries using our software and process
• Respond to emails and live chat messages
• Answer and receive over 100 calls per day
• Any other duties your manager reasonably asks you to perform

What We Offer

Salary: £23,000 + OTE (up to £28,750)

Holiday: 22 days holiday

Hours: 8.30 – 17.30 Mon – Fri, and one Sat 09.00 – 16.00 in every 4

– Company events, parties and socials

– Discounted MotorEasy products

– Mix of youth and experience in the workplace

– Modern office close to Reading Station

Job Type: Full-time

Pay: From £23,500.00 per year

Additional pay:

• Commission pay

Benefits:

• Company events
• Company pension
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Reading, RG30 1EA: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person