Millbrook healthcare group ltd

Customer Service Co-Ordinator

21/01/2025
full-time
Apply Now
Deadline date:
£23923 - £23923 / year

Job Description

Job Advert

We are looking for a caring and compassionate person who will deliver first-class customer service to our customers as our new Customer Service Coordinator on our small and friendly team in Round Spinney, Northampton.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. We also carry out minor adaptations such as the installation of handrails and grab rails within the home which can make a significant impact in giving people the confidence to live more independently.


The Role:

  • Assist and manage incoming calls, answering any queries in a timely and professional manner
  • Coordinating orders to be delivered, installed and collected by our Driver Technicians
  • Order analysis by checking and identifying any errors made on online orders
  • Invoicing and entering of orders via the online system
  • General administration that supports daily activities and duties


What are we looking for?

  • Whilst some customer service experience would be great, you might also have a more diverse background coming from Care, Public Sector or somewhere else!
  • You’ll be agile, and love to resolve problems, sometimes looking outside of the box for the answer
  • Good attention to detail and accuracy
  • Genuine care and compassion which feeds your motivation to deliver outstanding customer service
  • Professional and confident manner on the telephone and through email
  • Competent IT skills with Microsoft Office programmes and ability to learn new systems


What can we offer you?

  • An annual salary of £23,923.33 – Fixed Term Contract until 6th March 2026
  • 40 hours per week (Monday to Friday 08:30 – 17:30)
  • 25 days holiday (plus bank holidays)
  • Company Pension Scheme
  • Life Assurance
  • A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets


Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.


Care and respect for our colleagues and service users


Accountable and proud


Ready to learn and grow


Enhance our service users’ lives


Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

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Donnelly group ni

Customer Service Co-ordinator

13/01/2025
full-time
Apply Now
Deadline date:

Job Description

We are currently recruiting for a Customer Service Co-ordinator to join our team at our Maydown branch.


Job Purpose: Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude.

About the role

Customer Service Co-ordinator Job Duties:

  • Communicates with clients about vehicle problems, insurance questions, and warranty issues
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
  • Answers customer questions about services, including when to expect vehicle repairs
  • Displays extensive knowledge about products and services
  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
  • Acts as an advocate for clients when communicating vehicle problems and needs to repair department
  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
  • Processes customer payments
  • Demonstrates extensive knowledge of service department


This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.


The company reserves the right to expand the short listing criteria to facilitate the short listing process.


Donnelly Group is an equal opportunities employer

What you will need

Required criteria

  • Full valid driving license required
  • Excellent customer facing skills
  • Excellent organisation and time management skills
  • Strong communication skills
  • Sales experience
  • Self motivated
  • Teamworking
  • Strong computer skills

Desired criteria

  • Knowledge of vehicle parts

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Donnelly group ni

Customer Service Co-ordinator

13/01/2025
full-time
Apply Now
Deadline date:

Job Description

We are currently recruiting for a Customer Service Co-ordinator to join our team at our Maydown branch.


Job Purpose: Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude.


About The Role


Customer Service Co-ordinator Job Duties:

  • Communicates with clients about vehicle problems, insurance questions, and warranty issues
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
  • Answers customer questions about services, including when to expect vehicle repairs
  • Displays extensive knowledge about products and services
  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
  • Acts as an advocate for clients when communicating vehicle problems and needs to repair department
  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
  • Processes customer payments
  • Demonstrates extensive knowledge of service department


This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.


The company reserves the right to expand the short listing criteria to facilitate the short listing process.


Donnelly Group is an equal opportunities employer


Required Criteria

  • Full valid driving license required
  • Excellent customer facing skills
  • Excellent organisation and time management skills
  • Strong communication skills
  • Sales experience
  • Self motivated
  • Teamworking
  • Strong computer skills


Desired Criteria

Knowledge of vehicle parts

Skills Needed

Customer Service, Effective Listening, Responding to Customer Needs, Exceeding Customer Expectations, Working Under Pressure


About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.


Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.


Company Benefits

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App


Salary

Not disclosed

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