Medidata exchange limited
Customer Service Executive
Job Description
Who we are
Medi2data is a team of passionate primary care specialists, medics, data informatics and industry experts who have come together to create simple, intuitive technologies which revolutionise how medical data is digitally reported and transacted.
eMR+, is an outsourcing service in which GP surgeries hand over their medical reporting process to our highly skilled team who electronically complete the reports in-house, using our system eMR. It delivers unbelievable time and cost savings for GP surgeries across the UK and is completely free!
Reports To
The ‘Customer Service Executive’ will report directly to the ‘eMR+ Operations Manager’
Job Overview
The Customer Service Executive will be responsible for assisting our eMR+ customers, answering queries and providing a high level of customer service.
Responsibilities and Duties:
- Confidently, professionally and proactively engage with customers via inbound calls
- Work closely with the wider operations team to ensure a seamless process
- Deliver an outstanding level of customer service during every interaction
- Identify problem areas or patterns to incoming call reasons and suggest solutions
- Log details on each interaction and provide weekly/monthly data to management
- Solve customer issues in a timely and efficient manner
Who are we looking for?
Experience – A successful track record in customer care
Communication – At Medi2data we value the ability to clearly and concisely communicate with your colleagues, customers and clients
Logical Thinking – The ability to look at a situation objectively and work towards a solution based on the facts at hand and your reasoning skills
Organisation – A fast paced and complex business, we require high levels of organisational skills
Acumen – Demonstrate that you have business and commercial acumen and the ability to build an understanding of eMR and eMR+
Job Type: Full-time, 3 month contract with possibility of being made permanent
Job Types: Full-time, Temporary
Contract length: 3 months
Pay: £110.00 per day
Benefits:
- Company events
- Free parking
- On-site gym
- On-site parking
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 24/01/2025