Kite packaging

Customer Service Specialist

22/01/2025
full-time
Apply Now
Deadline date:
£26000 - £29000 / year

Job Description

he Opportunity

Kite Packaging have an excellent opportunity for an Internal Account Manager to join their Sales team in North West. Kite Packaging was founded in 2001 with a unique vision and a philosophy of employee-ownership. We were a true greenfield start up and have grown quickly to be the 2nd largest packaging distributor in the UK. In recent years Kite has been awarded ‘Top 50 Fastest Growing Companies in the Midlands’ and ‘The Sunday Times Track 100 Fastest Profit Growth in the UK’. In 2023 Kite was awarded ‘Packaging Company of the Year’ at the 2023 UK Packaging Awards.

Our growth has consistently been the best in our sector, and we are continually investing in our business and our greatest asset is our ‘people’. Turnover in 2023 was £168m and our growth continues to accelerate.

The expectation is to provide first-class customer service to our valued clients and sales support to our sales team, all within a fast-moving B2B environment. You will be required to demonstrate exceptional organisational skill paired with highly efficient and accurate administrative ability. You will be involved in all aspects of the business cycle and offer an all-round customer focused approach.

Key Skills and Essential Experience:

Essential requirements for the role:

  • Minimum of 3 years experience in a B2B Customer Service role
  • Competent user of Microsoft Office functions
  • Educated to A-Level Standard (or equivalent)
  • Demonstrate strong mathematics and numeracy
  • Experience within packaging distribution highly desired

The successful candidate will also have the following key skills:

  • Be outgoing, positive and have excellent communication skills, particularly on the telephone
  • Be a strong and accurate administrator
  • Be commercially minded & sales focussed
  • Be a flexible and supportive member of the team
  • Manage a healthy workload and maintain focus and organisation
  • Be able to understand and effectively follow company process and procedure
  • Have a track record of customer service success and a desire to improve the customer experience
  • Show a desire to learn about new and existing products

What you’ll get:

  • Excellent competitive salary (£26,000 – £29,000 pa + bonus)
  • Good work life balance: 8:00am to 5:00pm Monday to Friday
  • 22 days holiday per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays
  • After 6 months a range of benefits: life insurance, pension, cycle to work and an optional healthcare scheme
  • The option to become a shareholder in the business after 6 months employment

Job Type: Full-time

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday
  • No weekends

Education:

  • A-Level or equivalent (required)

Experience:

  • B2B: 2 years (required)
  • Microsoft Office: 1 year (required)

Work Location: In person

Reference ID: North West – IAM

Related Jobs

Kite packaging

Customer Service Specialist

24/12/2024
full-time
Apply Now
Deadline date:

Job Description

The Opportunity

Kite Packaging have an excellent opportunity for an Internal Account Manager to join their Sales team in Gateshead. Kite Packaging was founded in 2001 with a unique vision and a philosophy of employee-ownership. We were a true greenfield start up and have grown quickly to be the 2nd largest packaging distributor in the UK. In recent years Kite has been awarded ‘Top 50 Fastest Growing Companies in the Midlands’ and ‘The Sunday Times Track 100 Fastest Profit Growth in the UK’. In 2023 Kite was awarded ‘Packaging Company of the Year’ at the 2023 UK Packaging Awards.

Our growth has consistently been the best in our sector, and we are continually investing in our business and our greatest asset is our ‘people’. Turnover in 2023 was £168m and our growth continues to accelerate.

The expectation is to provide first-class customer service to our valued clients and sales support to our sales team, all within a fast-moving B2B environment. You will be required to demonstrate exceptional organisational skill paired with highly efficient and accurate administrative ability. You will be involved in all aspects of the business cycle and offer an all-round customer focused approach.

Key Skills and Essential Experience:

Essential requirements for the role:

  • Minimum of 3 years experience in a B2B Customer Service role
  • Competent user of Microsoft Office functions
  • Educated to A-Level Standard (or equivalent)
  • Demonstrate strong mathematics and numeracy

The successful candidate will also have the following key skills:

  • Be outgoing, positive and have excellent communication skills, particularly on the telephone
  • Be a strong and accurate administrator
  • Be commercially minded & sales focused
  • Be a flexible and supportive member of the team
  • Manage a healthy workload and maintain focus and organisation
  • Be able to understand and effectively follow company process and procedure
  • Have a track record of customer service success and a desire to improve the customer experience
  • Show a desire to learn about new and existing products

What you’ll get:

  • Excellent competitive salary
  • Good work – life balance: 8:00am to 5:00pm Monday to Friday
  • Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays
  • After 6 months a range of benefits: life insurance, pension, cycle to work and an optional healthcare scheme
  • The option to become a shareholder in the business after 6 months employment

Job Type: Full-time

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday
  • No weekends

Education:

  • A-Level or equivalent (required)

Experience:

  • B2B: 2 years (required)
  • Microsoft Office: 1 year (required)

Work Location: In person

Reference ID: North West – IAM

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Mars

Customer Service Specialist

26/11/2024
full-time
Apply Now
Deadline date:

Job Description

Job Description:


What are we looking for?

  • A minimum of 2 years Customer Service contact centre experience, preferably within an FMCG environment
  • Excellent communication skills with the ability to communicate information and ideas articulately.
  • A team player who is able to work and build relationships across other teams and functions
  • Demonstrate excellent organizational and administrative skills
  • Demonstrates awareness of own personal impact
  • An excellent telephone manner and the ability to stay composed under pressure – preferred
  • A good knowledge of desk-based IT (Outlook, Excel, Order Management systems and demonstrate an ability to confidently pick up new systems) – preferred
  • Excel – Intermediate to Advanced – preferred
  • Strong organizational and interpersonal skills
  • Good problem-solving skills, with a continuous improvement mindset


What will be your key responsibilities?

  • Respond to all customer contacts in a professional and efficient manner, recording relevant information and following up with the appropriate actions as required.
  • Ensure administration of the order process is completed to a high standard to ensure sales orders & deliveries closed meeting all customer and company service standards
  • To deal with all Customer enquiries, claims & complaints through to the satisfaction of the customer or escalate to the Senior Customer Service Specialist / Customer Service Manager in line with company and quality complaint procedures
  • Ensure all activities are carried out within prescribed lead times ensuring KPI’s can be achieved; escalate all deviations and risks to the Senior Customer Service Specialist
  • Build a solid relationship with Field Sales Teams and work with them to deliver customer commitments
  • Utilise communication skills to build meaningful, trusting relationships that exceed customer demands.
  • Complete any relevant customer or channel specific activities as requested by the Senior Customer Service Specialist or Customer Service Manager
  • Ensure customer and order data is maintained in the relevant system in line with company and quality standards.


What can you expect from Mars?

  • Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Related Jobs

Mars

Customer Service Specialist

26/11/2024
full-time
Apply Now
Deadline date:

Job Description

Job Description:


What are we looking for?

  • Customer Service contact centre experience, preferably within an FMCG environment
  • Excellent communication skills with the ability to communicate information and ideas articulately.
  • A team player who is able to work and build relationships across other teams and functions
  • Demonstrate excellent organizational and administrative skills
  • Demonstrates awareness of own personal impact
  • An excellent telephone manner and the ability to stay composed under pressure – preferred
  • A good knowledge of desk-based IT (Outlook, Excel, Order Management systems and demonstrate an ability to confidently pick up new systems) – preferred
  • Excel – Intermediate to Advanced – preferred
  • Strong organizational and interpersonal skills
  • Good problem-solving skills, with a continuous improvement mindset


What will be your key responsibilities?

  • Respond to all customer contacts in a professional and efficient manner, recording relevant information and following up with the appropriate actions as required.
  • Ensure administration of the order process is completed to a high standard to ensure sales orders & deliveries closed meeting all customer and company service standards
  • To deal with all Customer enquiries, claims & complaints through to the satisfaction of the customer or escalate to the Senior Customer Service Specialist / Customer Service Manager in line with company and quality complaint procedures
  • Ensure all activities are carried out within prescribed lead times ensuring KPI’s can be achieved; escalate all deviations and risks to the Senior Customer Service Specialist
  • Build a solid relationship with Field Sales Teams and work with them to deliver customer commitments
  • Utilise communication skills to build meaningful, trusting relationships that exceed customer demands.
  • Complete any relevant customer or channel specific activities as requested by the Senior Customer Service Specialist or Customer Service Manager
  • Ensure customer and order data is maintained in the relevant system in line with company and quality standards.


What can you expect from Mars?

  • Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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