Job Description

Minebea Intec UK Birmingham searches for an employee as soon as possible as

Customer Support Coordinator (m/f/d) – Engineering

Minebea Intec is a leading manufacturer of industrial weighing and inspection technologies. With it´s headquarters in Hamburg, Germany, we offer products and services that have stood for innovation, performance and reliability for about 150 years. Our product portfolio includes high-resolution platform scales, load cells, vessel and silo scales, checkweighers, metal detectors, X-ray inspection systems and intuitive software solutions. With around 1000 employees at 19 sites worldwide and a network of over 200 certified distribution partners make us a global player in our industry.

Location: on-site in our office in Birmingham

Job Outline:
The Customer Service Team provides a number of key functions to the support both our customers and the Sales and Service teams. The role is varied and the environment is a fast-paced one, requiring the Customer Support Co-ordinator to be flexible and responsive, managing multiple tasks at the same time. This Customer Support Co-ordinator role has Service at it´s main focus.

Key Accountabilities & Responsibilities:
Service activities

service quotes to customers

scheduling engineer visits in the UK and Ireland for emergency call outs, scheduled maintenance visits and installations

ordering weights to sites and return

responding to customer calls, including queries, call outs, etc

managing a busy Service email inbox

forecasting activity to inform future plans

Other activities

Liaising with colleagues on Order Input and Spare Parts to meet the customer need

Liaising with Sales and Engineer colleagues

Creating Customers on SAP

Invoicing Service activity

Providing cover for Order Input and Spares when neccessary, e.g. during busy periods/ annual leave/ sickness

Key Objective

To support the Service area by communicating with customers and scheduling Engineer time

Qualifications:
Excellent IT skills

Ability to use SAP. although training will be provided

Excellent time management skills

Excellent communication skills, both written and verbal

Good team working skills

Ability to multi-task across different busniess areas

What we offer:
competitive salary

company vehicle, tools, safety equipment, phone and laptop

necessary training and support

flexible benefits scheme

initial 22 days paid holiday

incentive / bonus scheme

medium-sized company, embedded in a global group of companies

Our Brand Values!

Leading Technology – Trusted – Intuitive – Professional