Defence Digital Service Owner

Job Description

Location

MOD Corsham, Westwells Road, Corsham, SN13 9NR or any other suitable site (Please note that, there will be a significant amount of interaction with stakeholders and teams established in Corsham. Therefore, you will be required to attend site at least 3 days per week).

Job summary

Defence Digital ensures our Armed Forces remain among the most technologically advanced in the world. We do this by putting innovative and effective technology into the hands of over 200,000 users, from the boardroom to the front line.

We lead on cutting-edge data science, automation, and cybersecurity at scale. Our mission goes beyond the battlefield by leading humanitarian efforts and driving digital innovation that impacts lives across the globe.

Defence Digital forms part of Strategic Command which manages the MOD’s joint capabilities for the Army, RAF, and Royal Navy.

Watch to find out more about what we do.

Job description

Are you ready to shape the future of the MOD’s digital services? Join the Digital Identity for Defence (DIfD) Programme and play a crucial role in ensuring secure access to services while protecting against adversaries. This unified programme is the backbone of Defence’s digital infrastructure, enhancing data management and boosting cyber-resilience.

As part of a multi-disciplinary team of 50, with a budget of £50m, you’ll follow scaled agile framework (SAFe) to deliver live services across Defence Digital (DD). This role offers a unique opportunity to apply your digital technology expertise and make a significant impact on the MOD’s mission-critical operations.

In this role, you will take ownership of a diverse portfolio and be responsible for ensuring the quality of service. You will oversee end-to-end services, manage multiple products and channels, and evaluate their effectiveness to drive continuous improvement and success.

As a Service Owner, you will have the exciting opportunity to:

• Participate in the governance of the service, including acting as a point of escalation for the delivery teams. Ensure the necessary business processes are followed.
• Own the budget and allocate funding to areas of the service based on your decisions about priorities.
• Responsible for the successful operation and continuous improvement of the service and communicate the benefits and performance of your service.
• Line management of 6-9 members of staff. Be a role model for team members in self-development and agile working.
• Communicate the service vision and strategy and progress towards outcomes both internally to the team and externally to stakeholders.
• Provide information needed to enable users to make the most of the service at different parts of its life cycle.

Person specification

We are looking for an ambitious, motivated, and confident leader with a strong customer-centric approach. You will be capable of understanding and anticipating customer needs and issues and articulating them clearly and concisely to drive effective solutions. Passionate about maintaining high standards, you’ll ensure quality is always a priority by guiding teams to adopt and implement best practices. Additionally, you will play an active role in the product management community, fostering collaboration, sharing knowledge, and supporting its growth and development.

Please ensure that your CV and application, meet the below essential criteria:

• Proven ability to think strategically and an active approach to problem solving.
• Demonstrate an advanced understanding of design, technology, and data principles.
• Possess exceptional collaboration, influencing and stakeholder management skills.
• Proven experience in finance, including budget management, and navigating commercial frameworks within a complex business environment.

Benefits

Alongside your salary of £70,540, Ministry of Defence contributes £20,435 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Flexible working options- we understand the importance of adapting work to your life.
• Inclusion and diversity- our culture celebrates uniqueness and encourages collaboration of diverse thought.
• Pension contribution: 28.97%, which secures your future.
• Generous annual leave- starting with 25 days and growing to 30 after just 5 years.
• Minimum of 15 Days Special Leave in a rolling 12-month period to volunteer for military or emergency service reserve commitments.
• Special Paid Leave for volunteering up to 6 days a year.
• Enhanced maternity, paternity and adoption leave.
• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club and Gyms
• You can read more here- Civil Service Employee Benefits , Civil Service Careers (civil-service-careers.gov.uk)

Equality and Diversity 
Our people are at the heart of everything we do at Defence Digital. It’s vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we’re proud to be an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please let us know in your application or at any stage throughout the process if this is something you want to explore.

Professional Framework Statement   
Defence Digital operates an organisation model in which every individual belongs to a Government Profession. The successful applicant will be posted into one of the defined Government Professions on Standard Terms of Reference for the grade. Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing.  Within Defence Digital each profession is led by a Professional Head of Community who will lead professional development and support the Continuous Professional Development path for their group.

Learning & Development 
In Defence Digital we have a strong learning and development ethos, supporting you to fulfil your potential by providing:

• Learning and development tailored to your role
• Professional and Personal Development of skills
• Access to thousands of training courses through Civil Service Learning, some free or paid by MOD
• Ability to obtain industry recognised qualifications supported by MOD

Hybrid Working
Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity. Requirements to attend other locations for official business or work in another MOD office will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time. This post is working 37 hours per week.  Please note that, there will be a significant amount of interaction with stakeholders and teams established in Corsham. Therefore, you will be required to attend site at least 3 days per week.

Things you need to know

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

To apply, please complete the CV template provided on the CS Jobs dashboard. There will also be a section for you to provide your answers to the questions and each answer should be no longer than 500 words.

Please ensure your responses highlight your relevance to the essential criteria listed in the person specification. Your CV and evidence-based questions will be scored from 1-7 to determine your suitability for an interview.

Evidence Based Questions:

• Please provide evidence or an example of when you have run a significant digital, or data, or technology function.
• Please provide evidence of where you have communicated with and managed a diverse group of stakeholders.

AI Usage in Job Applications

We encourage the use of technology to streamline the job application process. Artificial Intelligence (AI) tools can be helpful in generating ideas, improving writing style, and increasing efficiency.  However, it is essential that any content submitted as part of a job application is truthful, accurate, and a genuine reflection of the applicant’s qualifications and experiences. Any use of AI should be supplementary to your own knowledge and abilities. Ultimately, the application should demonstrate your unique skills and suitability for the role.

We’ll assess you against these Behaviours and Technical Skills during the interview process:

Behaviours:

• Leadership
• Making Effective Decisions
• Managing a Quality Service

Technical Skills:

• Financial Ownership
• Strategic Ownership
• User Focus

In addition to the interview, you will be required to present for 5 minutes on a topic related to the role. The topic of the presentation will be sent to you at least 24 hours prior to the interview.

If you are selected for an interview, it will be held face to face at MOD Corsham, Westwells Road, Corsham, SN13 9NR. We will try and offer as much flexibility as we can, but it may not be possible to offer alternative dates for interviews or assessments.

Feedback will only be provided if you attend an interview or assessment.

Security

successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name :DD Talent Acquisition Team
• Email :ukstratcomdd-hr-talentacqdel@mod.gov.uk

Recruitment team

• Email :DBSCivPers-Resourcingteam3@mod.gov.uk

Job Types: Full-time, Permanent

Pay: £70,540.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Store discount
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: Hybrid remote in Corsham SN13 9NR

Application deadline: 31/01/2025
Reference ID: 385663