Kooth

Delivery Manager

17/01/2025
Other
Apply Now
Deadline date:
£65000 / year

Job Description

Job Title: Delivery Manager

Reports to: Head of Delivery

Direct Reports: None

Close date: 24/1/25

Kooth PLC is a digital mental health company committed to providing accessible mental health care for all, with a focus on children and young people in both the UK and the US. We aim to support the mental wellbeing of over 17 million people, boasting over twenty years of data and clinical excellence. We have been a trusted partner of the NHS and Local Authorities for over two decades, offering NICE-compliant services and holding a BACP accreditation. Kooth offers diverse access options, serving over 10.9 million people in the UK, providing immediate support without referrals, or waiting lists, available 24/7.

With a workforce of 600 employees, Kooth is passionate about professional development and diversity and inclusion.

We offer an opportunity to join a rapidly growing business with a genuine social purpose, aiming to support the mental wellbeing of over 17 million people.

Role Objective

The Delivery Manager provides hands-on leadership in managing software and technology delivery, ensuring that software products are developed efficiently, meet business objectives, and are delivered on time and within budget. By fostering collaboration, promoting agile principles, mitigating risks, and empowering teams, the Delivery Manager ensures a high level of technical quality and value-driven delivery.


Key Components

  • Lead delivery of products and technology projects – 40%
  • Communicate with and manage stakeholders – 25%
  • Optimise delivery in squads – 25%
  • Maintain and develop delivery practice at Kooth -10%

Main responsibilities:

Lead delivery of products and technology projects

  • Manage the delivery of end-to-end software development across 1 to 2 squads. Coordinate efforts across engineering, product management, and other disciplines to drive the delivery of value.
  • Coordinate planning processes within squads, including sprint and quarterly planning, ensuring that objectives are clear, measurable and achievable. Work with product and engineering colleagues to produce and maintain roadmaps, manage dependencies and set measures.
  • Take accountability for your squad(s) agreeing and meeting milestones with the wider business and delivering value at pace. Act as the squad’s point of escalation for resolving issues related to your squad delivering.
  • Lead on delivery processes and ways of working in your squads. Provide the squad with expertise on agile development methodologies, facilitate meetings and processes and upskill colleagues. Build the capability of your squads to work effectively in an agile way based on a deep knowledge and understanding of a range of agile and lean tools and techniques.
  • Support quality assurance throughout the delivery lifecycle. Work closely with product, design, research and engineering colleagues to ensure squads adopt good practices for discovery, design development, testing, release and monitoring.
  • Proactively identify, manage, and mitigate risks and issues that could affect delivery timelines, cost, or product quality. This includes anticipating technical challenges, managing dependencies between teams, and addressing roadblocks that may arise during development. Communicate risks clearly to stakeholders and work with squads to create mitigation strategies.

Stakeholder communication and management

  • Contribute to managing relationships with relevant partner teams to ensure successful cross-team or cross-organisational delivery, including ability to mediate and facilitate discussions across cross-functional needs.
  • Provide stakeholders with visibility into project progress, ongoing work and changes. Use visual tools like roadmaps, progress reports, dashboards and burn-down charts to make information understandable and accessible. Ensure that all stakeholders have real-time access to the information they need to make informed decisions.
  • Act as a bridge between technical teams and business stakeholders, fostering collaboration and open dialogue. Help technical teams understand business priorities, while also ensuring stakeholders appreciate the technical challenges or constraints involved. Encourage cross-functional collaboration through joint planning sessions and reviews.
  • Proactively communicate risks and issues that may impact project delivery. Provide stakeholders with timely updates on potential delays, budget overruns, or technical challenges. Present mitigation strategies and ensure stakeholders are involved in critical decisions affecting scope, quality or delivery timelines.
  • Lead by example as a proactive person with a can-do attitude and strong communication skills

Optimise delivery in squads

  • Lead a positive working environment for your squads, in which they are protected and empowered to succeed.
  • Proactively plan, forecast, estimate and manage uncertainty, contingency planning and pace, use data like cycle time, change failure rate and deployment frequency to understand the capacity and performance of the squad and identify potential delivery issues early.
  • Act as a team coach and critical friend. Focus on seeking constructive outcomes in discussions and giving and facilitating healthy challenge, while understanding when and how compromise is beneficial to progress.
  • Monitor and manage (where possible) team dynamics and health, including keeping performance and morale high under any difficult or challenging circumstances.
  • Build a culture of continuous improvement. Encourage squads to constantly evaluate and improve their development processes, tools, and techniques. Facilitate retrospectives and promote a mindset of learning from successes and failures. Use data and feedback to optimise workflows, reduce bottlenecks, and improve efficiency.
  • Ensure your squad(s) are equipped with the information they need to perform and deliver value. You understand that the quality of output from a team is highly impacted by the quality, clarity and shared context the team is given.
  • Maintain and improve our inclusive and diverse culture.

Maintain and develop delivery practice at Kooth

  • Keep up to date with developments in delivery and agile / lean techniques and methodologies and introduce them to product / project teams to reflect best practice.
  • Be proactive in maintaining understanding of the work and good practices across disciplines within your squad(s). Display sufficient technical understanding to swiftly remove impediments and communicate between teams.
  • Contribute to relevant team and organisation-wide forums such as Communities of Practice by sharing expertise and knowledge and gaining new expertise, insight and skills from others.
  • Contribute to the development of shared resources, like the delivery toolkit

Requirements

  • Experience of working in agile multidisciplinary teams to deliver high transactional digital products and platforms using agile methodology.
  • Knowledge and understanding of working in user-centred product teams, with experience of using a range of delivery methods, tools and agile techniques to deliver projects / products within scope, on time and of a high quality.
  • Familiarity with software development, cloud technologies, and modern development practices (e.g. CI/CD, microservices, DevOps, TDD, continuous and automated testing) and how to integrate them into agile delivery processes. Able to learn and engage with technical discussions to proactively unblock delivery.
  • Experience in relationship management with the ability to build trust and influence stakeholders to communicate and negotiate successfully, protect and enable teams and generate commitment to shared goals.
  • Excellent analytical thinking skills, adept at drawing together insights from data, research and stakeholders to help inform decision-making and make tactical and strategic recommendations.
  • Strong presentation and communication skills, with the ability to explain complex decisions and implications to non-technical audiences.
  • Experience in coaching teams and/or individuals, fostering self-organisation, continuous improvement, and high performance.
  • Action orientated, with sound judgement in identifying issues/ blockers and putting forward solutions.

Benefits


Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We’re excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Up to £65,000

2. Generous Annual Leave:

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development:

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security:

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being:

Prioritize your health and well-being with our comprehensive Health Shield cover and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you’re covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working:

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits:

If you’re seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!


At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, color, religion, gender, gender identity or expression or sexual orientation.


Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.


Request for Reasonable Adjustments:


We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.


Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.


Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.

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full-time
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Deadline date:
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Job Description

Job Introduction

We’re looking for an exceptional Delivery Manager to help us make a difference to our planet.

As our Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week, but we would also consider applicants wishing to work a minimum of 25 hours per week and we will also try our best to consider those intending to work a job share. Our people are at the heart of what we do and we’ll do our best to agree a working pattern that works for everyone.


World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

  • We’re a force for good – focusing on our environmental and social impact
  • We’re experts by nature – always learning and developing to do things better
  • We live and breathe it – putting our purpose at the heart of decision-making
  • We’re better together – understanding partnerships and inclusivity make us greater
  • We keep evolving – pushing boundaries to make tomorrow better for our customers


Your world of expertise

Do you crave a dynamic role where you can champion innovation and ensure the smooth delivery of the design of the weather services of the Met Office? Are you a project or delivery manager with a knack for building strong relationships and an interest in designing the enterprise? If so, then the Delivery Manager position within the Enterprise Design (ED) team is calling your name!


Your key duties:

With an initial focus on the Enterprise Architecture team (eventually the role will support the wider Enterprise Design teams), you’ll be responsible for:

  • Facilitating Design Excellence: You’ll oversee the design life cycle, ensuring project and change initiatives adhere to the design assurance processes and proactively identify and resolve issues and blockers.
  • Building Strong Governance: Upholding rigorous standards and procedures, you’ll be the champion of effective governance within the ED team and ensure changes with our tools and data are managed.
  • Maintaining Momentum: You’ll facilitate the delivery flow of the teams, managing the demand for resource.
  • Managing Risk: You’ll actively address identified risks, issues and dependencies including where ownership exists outside the team
  • Mastering Stakeholder Management: From architects to executives, you’ll bridge communication gaps and cultivate strong relationships across the organisation.
  • Driving Performance: Developing KPIs and insightful reports, you’ll ensure that the processes and teams are providing the right information to our stakeholders


Why join us

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their ‘Best Workplaces in Tech’ 2023 and 2024 lists, as well as their ’54 Best Workplaces for Women’ 2023 list.

As our Delivery Manager, your total reward package will be up to £63,719 annually, which includes:

  • £41,725 base pay
  • An outstanding Civil Service pension, with an average employer contribution of 28.97%
  • Recruitment Retention Allowance (RRA) you will be paid £5,300 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay
  • Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave


Essential Criteria, skills and experience:

1. Proven Project/Delivery Management Experience: Describe specific instances where you successfully managed projects or deliveries, outlining your role, the project’s scope, key deliverables, timelines, and budget. Quantify your achievements whenever possible. Highlight experience within large organisations, emphasising your ability to navigate complex organisational structures and processes. Mention any relevant methodologies used (e.g., Agile, Waterfall).

2. Strong Analytical and Problem-Solving Skills: Provide examples of situations where you had to analyse complex information, identify root causes of problems, and develop effective solutions. Explain your analytical process, the tools, or techniques you used, and the positive outcomes you achieved.

3. Excellent Stakeholder Management and Collaboration Skills: Share examples of how you have effectively managed relationships with diverse stakeholders, including technical teams, business users, and senior management. Describe how you built rapport, communicate effectively, resolve conflicts, and influence others to achieve common goals.

4. Understanding of Governance and Process Management: Demonstrate your understanding of the importance of clear governance frameworks and process management. Describe instances where you implemented or adhered to governance procedures, ensured compliance with standards, or improved existing processes. Explain your understanding of change management principles and how you ensured smooth transitions during organisational changes.

5. Experience in Demand Management and Resource Allocation: Provide examples of how you have managed resource demand within projects or teams. Describe your experience in forecasting resource needs, prioritising requests, allocating resources effectively, and managing resource conflicts. Explain how you balanced competing demands and ensured efficient resource utilisation to meet project objectives


How to apply

If you share our values, we’d love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date 09/02/2025 at 23:59 with first stage interviews commencing from 17/02/2025. You will hear from us once the closing date has passed.

As part of our commitment to redeploying staff, certain candidates will be given priority status in the application process


How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at careers@metoffice.gov.uk.

If you’re considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don’t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK – please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

Related Jobs

Met office

Delivery Manager

17/01/2025
part-time
Apply Now
Deadline date:
£41725 - £45257 / year

Job Description

Details

Reference number

387206

Salary

£41,725 – £45,257
A Civil Service Pension with an employer contribution of 28.97%

Job grade

Senior Executive Officer


Contract type

Permanent


Type of role

Information Technology


Working pattern

Full-time, Part-time


Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Exeter, South West England, EX1 3PB

About the job


Job summary

We’re looking for an exceptional Delivery Manager to help us make a difference to our planet.

As our Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week, but we would also consider applicants wishing to work a minimum of 25 hours per week and we will also try our best to consider those intending to work a job share. Our people are at the heart of what we do and we’ll do our best to agree a working pattern that works for everyone.


World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

  • We’re a force for good – focusing on our environmental and social impact
  • We’re experts by nature – always learning and developing to do things better
  • We live and breathe it – putting our purpose at the heart of decision-making
  • We’re better together – understanding partnerships and inclusivity make us greater
  • We keep evolving – pushing boundaries to make tomorrow better for our customers


Your world of expertise

Do you crave a dynamic role where you can champion innovation and ensure the smooth delivery of the design of the weather services of the Met Office? Are you a project or delivery manager with a knack for building strong relationships and an interest in designing the enterprise? If so, then the Delivery Manager position within the Enterprise Design (ED) team is calling your name!


Job description

With an initial focus on the Enterprise Architecture team (eventually the role will support the wider Enterprise Design teams), you’ll be responsible for:

  • Facilitating Design Excellence: You’ll oversee the design life cycle, ensuring project and change initiatives adhere to the design assurance processes and proactively identify and resolve issues and blockers.
  • Building Strong Governance: Upholding rigorous standards and procedures, you’ll be the champion of effective governance within the ED team and ensure changes with our tools and data are managed.
  • Maintaining Momentum: You’ll facilitate the delivery flow of the teams, managing the demand for resource.
  • Managing Risk: You’ll actively address identified risks, issues and dependencies including where ownership exists outside the team
  • Mastering Stakeholder Management: From architects to executives, you’ll bridge communication gaps and cultivate strong relationships across the organisation.
  • Driving Performance: Developing KPIs and insightful reports, you’ll ensure that the processes and teams are providing the right information to our stakeholders


Person specification

1. Proven Project/Delivery Management Experience: Describe specific instances where you successfully managed projects or deliveries, outlining your role, the project’s scope, key deliverables, timelines, and budget. Quantify your achievements whenever possible. Highlight experience within large organisations, emphasising your ability to navigate complex organisational structures and processes. Mention any relevant methodologies used (e.g., Agile, Waterfall).

2. Strong Analytical and Problem-Solving Skills: Provide examples of situations where you had to analyse complex information, identify root causes of problems, and develop effective solutions. Explain your analytical process, the tools, or techniques you used, and the positive outcomes you achieved.

3. Excellent Stakeholder Management and Collaboration Skills: Share examples of how you have effectively managed relationships with diverse stakeholders, including technical teams, business users, and senior management. Describe how you built rapport, communicate effectively, resolve conflicts, and influence others to achieve common goals.

4. Understanding of Governance and Process Management: Demonstrate your understanding of the importance of clear governance frameworks and process management. Describe instances where you implemented or adhered to governance procedures, ensured compliance with standards, or improved existing processes. Explain your understanding of change management principles and how you ensured smooth transitions during organisational changes.

5. Experience in Demand Management and Resource Allocation: Provide examples of how you have managed resource demand within projects or teams. Describe your experience in forecasting resource needs, prioritising requests, allocating resources effectively, and managing resource conflicts. Explain how you balanced competing demands and ensured efficient resource utilisation to meet project objectives

Benefits

Alongside your salary of £41,725, Met Office contributes £12,087 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their ‘Best Workplaces in Tech’ 2023 and 2024 lists, as well as their ’54 Best Workplaces for Women’ 2023 list.

As our Delivery Manager, your total reward package will be up to £63,719 annually, which includes:

  • £41,725 base pay
  • An outstanding Civil Service pension, with an average employer contribution of 28.97%
  • Recruitment Retention Allowance (RRA) you will be paid £5,300 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay
  • Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Things you need to know


Selection process details

If you share our values, we’d love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date 09/02/2025 at 23:59 with first stage interviews commencing from 17/02/2025. You will hear from us once the closing date has passed.

As part of our commitment to redeploying staff, certain candidates will be given priority status in the application process


How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at careers@metoffice.gov.uk.

If you’re considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don’t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK – please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

Feedback will only be provided if you attend an interview or assessment.


Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.


Medical

Successful candidates will be expected to have a medical.


Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.


Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.


Contact point for applicants

Job contact :

    Name :

    Resourcing Team
    Email :

    careers@metoffice.gov.uk

Recruitment team

    Email :

    careers@metoffice.gov.uk

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