Diesel Client Advisor PT 16h London Selfridges

Job Description

Key Responsibilities

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients

• Welcome and assist each client providing an excellent in-store experience at all times

• Be a master at storytelling and at the art of asking engaging questions

• Create a long-term authentic bond with clients by making them feel the experience is truly about them

• Deal effectively with customer complaints by liaising with the line manager when necessary.

• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results

• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.

• Prove Brand and product knowledge

• Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner

• Ensure and maintain the shop floor and visual display high standard, complying with

• Company operational guidelines and stock procedures.

• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor

• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors

• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives

• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance

You

• Caring, authentic, passionate trusted client advisor: an intuitive sales associate with

• a passion for style

• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision

• Courageous with ideas and innovative in your approach, always ready to grow and learn

Key Requirements

• Previous experience in sales roles; Experience in structured Fashion Luxury/Retail

• Companies is a plus;

• Passionate in Retail , Client service and commercial mindset;

• Excellent understanding of the luxury sector and product sensitivity;

• Strong communication skills ;

• Willingness evolve in the organization, willingness to relocate is a plus;

• Digitally aware and open to new ways of working

Job Types: Part-time, Permanent

Pay: £11.74 per hour

Expected hours: 16 per week

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Sick pay

Schedule:

• Weekend availability

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 25/01/2025