Money and pensions service
Digital Learning Coordinator
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About the job
Job summary
Digital Learning Coordinator (Sector Skills: Digital Learning)
c.£44,000 per annum
Bedford
Fixed term Contract (12 months)
Hybrid Working
Join Our Team and Shape the Future of Money Guidance!
We are seeking a dedicated professional to support the ongoing development of the Money Guiders service, an innovative initiative that empowers organisations and practitioners across the UK to deliver high-quality money guidance. Currently in Phase 2, the programme focuses on enhancing and expanding learning opportunities for practitioners, with ambitious plans for scaling up in Phase 3.
As part of the Money Guiders Learning and Award team, you will play a crucial role in delivering of a comprehensive suite of money guidance eLearning, supporting learner assessments and digital credentials, and providing exceptional customer service. Your primary responsibilities will include coordination, contract management, change control, and process development across the workstream.
Job description
Be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.
Role Overview
The Digital Learning Coordinator will report directly to the Operations Manager. In this role, you will be responsible for:
- Coordinate the production and updating process for eLearning modules, assessments, instructional pages, and other digital assets.
- Manage contracts with content creators, editors, subject matter experts, and digital learning specialists.
- Maintain content catalogues, change control, and quality assurance documentation to support external accreditation.
- Develop and coordinate processes that enhance operational performance across the team.
- Create visual process diagrams, system maps, and guides to adapt to changing operational needs.
- Resolve user issues related to accessing content and completing assessments, liaising with suppliers and learners.
- Collaborate proactively with team members to deliver operational plans and ensure a high-quality learner experience.
- Work closely with the Money Guiders programme team to provide seamless customer support.
- Participate actively in the Money Guiders team, contributing to the success of the programme.
Person specification
Skills and Experience Required
To excel in this role, you will need to demonstrate:
- Strong coordination and administrative skills
- Experience of managing contracts
- Ability to handle multiple priorities and meet deadlines
- High degree of accuracy and attention to detail
- Excellent interpersonal and communication skills with a variety of internal and external stakeholders – a demonstrable commitment to customer care
- Experience of a range of software packages including Word, Excel, PowerPoint, Visio, SharePoint, Teams and collaboration tools such as Miro
Benefits
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About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
Caring
We care about our colleagues and the people whose lives we are here to transform.
Connecting
We will transform lives through our ability to make positive connections.
Transforming
We are committed to transforming lives and making a positive societal impact.
Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.
What We Offer- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan for season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye tests & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
Things you need to know
Selection process details
Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.
Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.
Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
- Please note that you will need to submit your most up-to-date CV along with a cover letter, no longer than one page, providing an overview of your experience in contract management and coordination.
Job Reference: MaP00734
Close Date: 23rd January 2025
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Diversity and Inclusion
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Contact point for applicants
Job contact :
Recruitment team