Divisional Warranty Manager

Job Description

Divisional Warranty Manager – Audi Division

Hours: Full-time, Monday to Friday

Salary: Competitive Salary depending plus Bonus

Benefits:

· 33 days annual leave, including bank holidays.

· Life insurance.

· Contributory pension scheme.

· Bonus plan.

· Company Car

· Wellbeing Support

· Employee Discounts

· Purchase Discount Scheme

Who we are

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK’s 7th largest motor retail group (AM100 11/24).

We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.

Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

The role

As a Warranty Manager, you will oversee 14 Audi Stores. You will be part of the aftersales team that works closely with our Brands and also with our workshop and service advisor teams. You will oversee processes related to warranty work and ensure the correct steps are followed to complete warranty work correctly.

Who you are

· You will have previous Warranty administration experience, ideally having worked with manufacturer warranties previously overseeing a team of Warranty administrators.

· Confident IT skills, ideally with Kerridge experience (full training is provided so not essential)

· You will be process-driven and be organised, able to manage your time and workload effectively

· Able to build good working relationships in your wider team and enjoy talking to customers

What you’ll do

· Ensure the accurate and timely completion of all Warranty and department administration

· Achieve all allocated objectives for the department and operate within the law at all times

· Plan and manage time carefully to ensure all tasks are achieved within the agreed time scales

· Greet customers and visitors promptly, courteously, and professionally

· Ensure all Group, Manufacturer, policies and practices and Statutory Legislation are strictly adhered to

If you would like to know more about this opportunity, or a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Job Types: Full-time, Permanent

Additional pay:

• Bonus scheme

Benefits:

• Company car
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• Referral programme
• Store discount

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Automotive: 3 years (required)
• Warranty: 3 years (required)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Beckenham BR3 4AA

Reference ID: London Audi Hub