Experienced Front of House Staff

Job Description

Job Summary
We are looking for skilled and enthusiastic Front of House staff to join our team. The ideal candidates will have prior experience in a similar role, a passion for hospitality, and the ability to provide outstanding customer service. You will be the face of our establishment, ensuring every guest feels welcomed and well cared for. Experience as a bartender is a strong advantage.

Key Responsibilities:

• Guest Service: Greet and welcome guests warmly, ensuring an exceptional first impression.
• Order Management: Take food and drink orders accurately, ensuring special requests and dietary requirements are communicated to the kitchen.
• Service Excellence: Deliver food and beverages to guests promptly and professionally, maintaining high service standards throughout their visit.
• Table Management: Assist with seating arrangements, table set-up, and clearing to ensure the dining area remains clean and organised.
• Customer Engagement: Build rapport with guests, offering menu recommendations and addressing queries or concerns.
• Team Support: Work collaboratively with colleagues and management to ensure smooth and efficient service.
• Bartending: Prepare and serve a variety of beverages, including cocktails, wines, and spirits, to a high standard when required.
• Cash Handling: Process payments accurately and handle transactions securely.
• Hygiene and Safety: Adhere to health, safety, and hygiene regulations at all times.

Skills & Qualifications:

• Experience: Previous experience in a front-of-house role in a restaurant, café, or similar hospitality setting. Bartending experience is a strong plus.
• Customer Service Skills: A friendly, approachable, and professional demeanour with a strong focus on guest satisfaction.
• Communication: Excellent verbal communication and interpersonal skills.
• Organisation: Ability to multitask and remain calm under pressure in a busy environment.
• Teamwork: A strong team player who can work collaboratively with others.
• Bartending Skills: Knowledge of drink preparation, cocktail-making, and a general understanding of bar operations is advantageous.
• Attention to Detail: High standards of cleanliness, presentation, and service delivery.
• Flexibility: Availability to work evenings, weekends, and public holidays as required.

Benefits:

• Competitive pay and tips
• Opportunities for career progression within the business
• Staff meals and discounts
• A supportive and dynamic team environment

This role is ideal for someone with a passion for hospitality and the versatility to work both front-of-house and behind the bar when needed. If you’re reliable, professional, and ready to hit the ground running, we’d love to hear from you!

Job Types: Full-time, Part-time

Pay: £11.50-£13.00 per hour

Additional pay:

• Bonus scheme
• Loyalty bonus
• Performance bonus
• Tips

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Store discount

Experience:

• Restaurant: 3 years (required)
• Bartending: 2 years (preferred)

Work Location: In person

Expected start date: 21/01/2025