Field Service Representative – Level 1 -3

Job Description

About Kirintec

Kirintec is an exciting and ambitious R&D-led company with market leading technology and expertise. Kirintec offers a fast-paced dynamic environment fostering innovation at all levels with rewards to match.

Field Service Representatives sit within Technical Support which provides various functions including Technical Subject Matter Expertise (SME), are responsible for in-service and technical support to deployed systems and provides a cross business functions in support of R&D, Sales/BD and Operations.Main duties of the position

To provide FSR support to Kirintec’s deployed systems, in line with company, customer and contractual standards and requirements. This is a hands-on role.

Reporting Line

This role reports to the Lead Field Service Representative (Lead FSR).

Key Responsibilities

• Conduct vehicle installations and system commissioning
• Perform customer support tasks
• Perform all installation, repair, management and maintenance
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Identify all issues
• Suggest and implement solutions
• Use field automation systems (where appropriate)
• Adhere to company’s given rules and regulations
• Team up with colleagues and other team members
• Build relationships and trust with customers and clients

Essential Skills

• 5 years of experience field service representative or similar role
• Experience with managing and preserving technical equipment
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Accustomed to using mobile tools and applications
• Technical degree or certification
• Working knowledge of design engineering methods
• Attention to detail
• Self-starter
• Computer literate

Desirable Skills

• Knowledge of commonly used ILS software packages
• Energy, flexibility, enthusiasm, persistence and commitment.
• The motivation to succeed and make a difference whilst performing in a pressured environment
• The wherewithal to acquire new skills and drive the role forward
• Employment Terms

Hours: Contract based

Location: Deployed

Travel: National and International travel will be required

Clearance: SC clearance or above is essential (Kirintec will process for successful applicant)

Duration: Contract based

Probation: 3 months

Job Types: Full-time, Fixed term contract

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free or subsidised travel
• Free parking
• On-site parking

Licence/Certification:

• SC clearance (or are able to obtain this) (required)

Willingness to travel:

• 75% (required)

Work Location: In person