Kardex
Field Service Technician
Job Description
Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations.
Aufgaben
Responsibilities
- Preventative & corrective maintenance of Kardex systems & solutions
- Complete jobs in a timely manner according to set quality standards
- Customer training (Operator, Health & Safety, Maintenance etc.)
- Generate leads
- Administrative management tasks (reporting, personal spare parts inventory, etc.)
- Provide remote diagnostics (via phone or remote connection)
- On-call service to customers
- PLC troubleshooting & diagnostics
- Basic Software troubleshooting
- Understand, promote and advise on Kardex Remstar products and services
Main Accountabilities
- Adhere to local Health and safety regulations
- Positively represent the company with all external & internal stakeholders
- Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
- Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
Profil
- Excellent communication skills
- Customer oriented
- Confident, strong assertive team player
- Good interpersonal skills
- Ambitious and looking for growth
- Willingness to travel
- Service minded
- English language CEFR Level B1 (intermediate), senior Level B2 (upper intermediate)
- Local language proficiency
- Mechanic / Electronic Training
- Familiar with diagnostic methods / Methodological skills
- Basic computer skills
- PLC troubleshooting
- Electrical & Electronic troubleshooting
- Basic software programming knowledge
- Logistics knowledge/ experience is a plus
- Ability to work at height
- Willingness to travel
Car license