French Speaking Software Support Analyst

Job Description

About Us

In the ever-evolving landscape of healthcare, mediSIGHT stands at the forefront, redefining the standard for Electronic Medical Records (EMR) for ophthalmology. Our advanced platform is meticulously designed to empower ophthalmic professionals with cutting-edge tools, ensuring precision, efficiency, and unparalleled patient care.

Building on more than 25 years’ experience and feedback from ophthalmologists and their teams, mediSIGHT is the latest generation of our industry-leading Electronic Medical Records (EMR) platform.

We provide clinicians with all the patient information they need to make fast, confident decisions at the touch of a button. Ophthalmic clinical research is our passion – we have helped our customers deliver some of the world’s largest observational studies and will continue to support research that improves patient care.

The Role

The Support Desk is a busy team, mainly dealing with emails/tickets and phone calls from customers. It is a great place to learn and develop as we work closely with other technical teams.

The successful candidate will provide first line support to our customers, examples of which include:

• User access and account management requests
• Patient record amendments
• Training and guidance in use of mediSIGHT
• Troubleshooting errors within the application within a given timeframe
• Troubleshooting network and server performance issues
• Working with technical experts to resolve reported issues
• Raising awareness of bugs and reporting them
• Using SQL to extract data for the use of pending investigations, regular data extracts etc.
• Use of SQL to manipulate data and apply patches where required
• Interfacing and networking with Medical machinery and PAS systems.

This is not a normal support role but a specialist role that will require a big investment in time and effort to learn our products and the Ophthalmology world we operate in.

This is a hybrid role based at our offices in Leeds for 2 days of your working week (Tues and Weds), but occasional travel may be required. However, during the initial 6-month probation period, you will be required to work 5 days a week in the office to optimise your learning and development in the role.

The role is Monday to Friday with no evenings or on-call. Your working hours will be 37.5 hours between 8:00am to 5:30pm on a rota basis.

About You

We are looking for a natural communicator, who is fluent in both French and English and who can pick up new skills quickly and learn the ins-and-outs of the mediSIGHT system. You will be someone who works efficiently, is methodical in your approach to troubleshooting and diagnosing and resolving issues. You will have great customer service skills and aspire to become an expert in supporting our customers. You will be able to handle emails, tickets and phone calls in a friendly and professional manner.

Our Support team is the face of Medisoft to most of our customers, and we want their Medisoft support experience to set award winning standards, just like Medisoft’s products do. The team cares for customers by solving problems and sharing user feedback with internal teams to influence product development.

You will work with a team of people with passion, natural talent, ambition and the desire to provide great service.

We don’t expect specific knowledge of ophthalmology, but we’re looking for a quick learner who is genuinely excited about our product, our market, and how we can improve the practice of specialist eye care. Personal development is a priority for Medisoft, and we encourage our team to develop their skills.

The role requires

• Fluent in both English and French, written and verbal. (Essential)
• Very strong problem solving and troubleshooting ability
• Enthusiasm to learn and help users
• Excellent verbal and written communication skills
• An understanding of software error messages and ability to read various error logs
• Some knowledge of basic SQL Server administration/ T-SQL scripting
• Windows Server/Active Directory
• Experience in troubleshooting network or server performance problems

Qualifications(desirable)

• Degree educated
• CompTIA A+, CompTIA Network+ or equivalent
• Any SQL related qualifications

Package

To attract and retain the very best talent we offer a generous package, which includes:

• Salary: £25,000 to £27,000
• Permanent Role
• Hybrid working model (two days in five office based)
• Modern air-conditioned office a short walk from Leeds Train Station
• Free on-site gym
• Casual dress
• Generous referral bonus of £2,000
• Enhanced Family Leave package
• Team Social Events
• Learning & Development programmes and opportunities,
• Support to gain Microsoft qualifications.
• Employer matched 5% Pension contributions.
• Company Sick Pay
• Incremental annual leave entitlement
• Buy & Sell Annual Leave scheme up to 5 days
• Eye care and contribution towards qualifying eye wear
• Paid for DBS checks
• Cycle & Travel to work schemes
• Part of global Group company with opportunities for personal growth across multiple business areas and regions

We make a difference

At Medisoft we believe that we are transforming the practice of ophthalmology through class-leading medical record technology. This isn’t mere hyperbole, we work with many customers across the world who have shared their successes built on use of our software: improving patient care, reducing process inefficiencies and supporting real world research studies into new treatments and procedures. To work at Medisoft is to play a key part in this ongoing drive for ophthalmic improvement.

Medisoft is also dedicated to being a great place to work. We are passionate about being an inclusive and diverse organisation, where everyone is respected, supported and valued no matter who they are. We work constantly to maximise the skills within our team as we recognise that you’re more than a CV, and everyone is capable of making a difference to our business.

We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. All our employment is based on qualification, excellence, and business need.

If you are interested in applying for the position, please submit your CV together with a cover letter, explaining your motivations for applying for the role and any relevant information supporting your application.

We reserve the right to close the job advert if we find the ideal candidate for the position.

Our Mission

To drive optimised patient care and advancements in ophthalmology via our seamlessly integrated software, data solutions and research.

Our Vision

To become the most trusted supplier of ophthalmic clinical research and electronic medical records.

Values

Our Values underpin everything that we do at Medisoft.

Transparency, collaboration, innovation and commitment

• We always act with transparency and integrity.
• We proactively work together and support each other.
• We strive to offer innovative products and services.
• We take individual and collective responsibility to do our best for customers and patients.

Medisoft people are passionate about these qualities, and we are proud that they are reflected through our work and professional relationships.

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site gym
• Referral programme
• Sick pay
• Transport links
• Work from home

Schedule:

• Flexitime
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Leeds LS1 2RY: reliably commute or plan to relocate before starting work (required)

Language:

• French (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Leeds LS1 2RY

Application deadline: 07/02/2025
Reference ID: FrSSAJan 2025