Maryculter house

Front Office Supervisor

16/12/2024
part-time
Apply Now
Deadline date:
£13 / hour

Job Description

Maryculter House is one of the most famous and historic hotels in Aberdeen. Nestled on the banks of the River Dee, many of our 40 bedrooms boast stunning views coupled with contemporary Scottish interiors.

Your role as Front Office Supervisor is to support and report to the Front Office & Events Manager.

Hours of work 32-40 hours per week. Weekend availability is essential for this role.

Main Responsibilities

  • Focus on maintaining a high standard of service and growth of the business
  • Overseeing reservations (both hotel and restaurant) to ensure high standard of guest experience from beginning to end
  • Overseeing and compiling internal reports and business summaries, meeting weekly deadlines
  • Representing the department in departmental meetings if required
  • Involvement with the production of new rates, offers and packages
  • Providing comprehensive training to new recruits and supporting the team
  • Assist Front Office & Events Manager with rotas, recruitment, and any potential queries/issues pertaining to Front Office staff
  • Handling guest complaints effectively and efficiently, ensuring a positive resolution
  • Ability and availability to work based on business requirements (flexibility for weekends, bank holidays etc)
  • Role mainly focused on the desk, shift work (0700-1500, 1000-1800, 1445-2300)
  • Experience with Guestline is preferred but not essential

Please note that Maryculter House Hotel is not serviced by Public Transport and therefore you will need to have your own means of transport to get here.

Benefits;

· Employees discounts within the restaurant and on overnight stays

· On-site parking

· Career development opportunities

Supplemental pay types:

· Tips

Any further questions or applications can be directed to people@maryculterhouse.com

Job Types: Full-time, Part-time

Pay: From £12.50 per hour

Expected hours: 32 – 40 per week

Additional pay:

  • Tips

Benefits:

  • Employee discount
  • On-site parking

Schedule:

  • 8 hour shift
  • Weekend availability

Ability to commute/relocate:

  • Aberdeen: reliably commute or plan to relocate before starting work (required)

Experience:

  • Reception: 1 year (preferred)

Work Location: In person

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Marriott international

Front Office Supervisor

28/11/2024
full-time
Apply Now
Deadline date:
£13 - £13 / hour

Job Description

Additional InformationFull Time – 40 hours per week£13.15 per hour
Job Number24205176
Job CategoryRooms & Guest Services Operations
LocationDelta Hotels Waltham Abbey, Old Shire Lane, Waltham Abbey, England, United Kingdom, EN9 3LX
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

The Delta Hotels by Marriott Waltham Abbey are now recruiting for a dynamic and passionate Front Office Supervisor to join our Front Office Team.


What you will do

As a Front Office Supervisor you will be responsible for:

  • Process guest check-ins, assigning rooms and activating room keys
  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Give guests information and directions regarding property and local areas of interest
  • Process check-outs and resolving any disputed charges
  • Process payments and room charges
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
  • Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Support with training, coaching and developing the Front Office team in order to support associate development and engagement


What we’re looking for

  • A warm, people-orientated demeanour
  • A team player attitude
  • A proactive, problem solving approach to work
  • Positive outlook and dependability
  • Knowledge of Opera PMS would be an advantage
  • This position requires previous hotel front office experience and the ability to adopt flexible working patterns


Perks you deserve

"Take care of your employees and they’ll take care of the guests" if the philosophy of our founder. At Marriott, caring for people and the community is part of who we are.

In addition to an hourly rate of £13.15 per hour, ensuring that you are paid for every hour worked, the Delta Hotels by Marriott Waltham Abbey will offer you the following:

  • Free meals on shift
  • Free car parking
  • Uniform
  • Training and development opportunities
  • TakeCare Wellbeing Program
  • Hotel Room Discounts with Marriott brands worldwide
  • Discounts on Food & Beverage, as well as retail discounts in our gift shops, at Marriott hotels around the globe


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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