Job Description

Our busy salon’s now require a full-time Receptionist to join our team.

We are a fast paced salon that requires someone who can keep up with our clients demands and how quickly the salon moves –

Tuesday – 8.30am – 6pm

Wednesday 8.30am – 6pm

Thursday 8.30am – 5.30pm or 10.30am – 7.45pm

Friday 8.30am – 6pm

Saturday 8am – 4.45pm

Working week is 40hours (shift work)

Starting times are between 8am & 9am depending what shift you are on.

Finishing times are between 5pm & 6.15pm depending what shift you are on.

Thursday’s are a late night where you will finish at 7.45pm, please note you will also start later this day at 10.30am.

Rota’s are provided usually 2 weeks in advance so you will know what shifts you are on and which salon you are working in for that week.

Ideally able to cover shifts when needed in our Gloucester or Cheltenham salon, not essential

Starting salary is shown above, this will increase after experience is gained

Overtime may become available.

The first 3 months of your training will commence in our Cirencester salon with a senior receptionist

Main duties are –

* Administration and banking

* Sending and dealing with emails

* Excellent phone manner for dealing with bookings and queries

* Working mostly with a computer based software including word and excel

dealing with clients and their needs such as taking bills and booking appointments

keeping reception area clean and stocked up including all product shelves

* Opening and closing of the salons (key holder)

* Working closely with all stylists to ensure all columns run smoothly

* Ensuring all clients have an enjoyable experience from the minute they arrive to when they leave

* Confident in dealing with any issues that may arise and be able to deal with any complaints kindly and promptly

* Follow all policies and procedures put in place by management to ensure our reception area runs smoothly at all times

* Meeting and greeting all clients with a friendly smile and persona

* Our front of house must be immaculate at all times including hair and makeup

* Report to your Front of house manager regularly and keep the, up to date at all times

I must stress this is a high pressured role which requires multi tasking, high levels of concentration, long periods of time standing and working closely with a team.

Candidates who are successful to the next stage of interviewing will be required to attend a trail afternoon, this is purely so you have a better understanding of what this role entails.

Job Types: Full-time, Permanent

Pay: £11.44 per hour

Benefits:

• Employee discount
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• reception: 1 year (required)

Work Location: In person