Front of House Skills Trainer FTC

Overview

Due to maternity leave within the team, we are currently seeking a Front of House Skills Trainer to join us on a 12 month fixed term contract.. The FOH training team is part of our Learning, Leadership & Inclusion team and will play a crucial part in the delivery of Marston’s strategy to the be the #1 Local Pub Company in the UK. The ideal candidate will be passionate about learning & development, driven for excellence, and eager to contribute to the success of Marston’s.

In this role you’ll be responsible for managing the end-to-end process of delivering learning solutions to meet the needs of our pub operations. You will be involved in the development and execution of training, delivering via a face to face, digital or blended approach. As part of this role, you’ll be collaborating with various stakeholders including the Commercial Marketing team and our Operations team. To succeed in this role, you’ll be people-centric, with a passion for hospitality, a confident public speaker and natural coach with a talent for building relationships at all levels. Nationwide travel is required as part of this role, so you will need to hold a full driving licence with access to a vehicle.

The Ideal Candidate:

• Passionate about learning and development with a keen interest in personal development
• Strong organisational and project management skills
• Friendly and approachable
• Thrives in dynamic environments and adjusts quickly to new challenges
• Proactive in finding solutions to meet evolving business needs
• Leadership experience in the hospitality/leisure/retail industry (preferably in a high-volume pub or bar environment)
• Confident in presenting to groups and delivering face-to-face, digital or in a blended environment
• Excellent communication skills and interpersonal skills
• The ability to tailor communication and build rapport to influence and partner with a range of stakeholders
• A full driving licence, willingness to travel nationwide with access to a vehicle

• Knowledge of Power BI, Reputation & Beanstore/EPOS systems
• Understanding of policies and practices related to the hospitality industry such as licensing laws and EHO
• Proficiency in Microsoft packages
• CIPD Learning & Development or HR Qualification desirable

What You Get in Return:

• 33 days annual leave (including bank holidays) with the ability to buy and sell up to 5 days holiday
• 30% off in Marston’s pubs and accommodation.
• Marston’s Rewards Programme (discounts on many high street and online major retailers)
• Share Save Incentive Scheme
• Employee Assistance programme: which includes various wellbeing support services.
• Provision of up to 6 counselling sessions will be offered, as part of our wellbeing support services
• Group Bonus Scheme
• Car Allowance – £7500 per annum
• Private Medical Insurance
• A fun, inclusive working environment

Come as you are. Personality and passion are so important. No judgement on where you’ve come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We’ll accept you and celebrate you for being you.

We can’t wait to see what we can make happen together. #MarstonsWherePeopleMakePubs