General Manager – 5-Star Luxury Hotel

Job Description

Job Opportunity: General Manager – 5-Star Luxury Hotel, London

We are seeking a dynamic and commercially savvy General Manager for a prestigious 5-star hotel property located in the heart of London, near Hyde Park and Oxford Circus.

About the Property:

• 80+ luxury rooms and suites
• Renowned Fusion/Japanese restaurant and bar
• Located in an iconic area of London

Package:

• Salary: £165,000 per annum
• Bonus: Up to 30% based on KPIs

Ideal Candidate Profile:

We are looking for a brand-conscious leader with a proven track record of delivering excellence in luxury hospitality. Prior experience in London, particularly within the Mayfair or Knightsbridge areas, is highly desirable. The successful candidate will be a representative of this Asian-centric luxury brand and must exemplify high standards, integrity, and impactful decision-making.

Qualifications and Experience:

• A strong academic background with a first degree and preferably a master’s degree.
• Experience in Leadership in a luxury boutique hotel.
• Commitment to long-term growth and development with the property, not a career “stepping stone.”

Core Responsibilities:

• Strategic Leadership: Oversee daily operations, ensuring the highest standards of guest satisfaction and maintaining the hotel’s premier reputation.
• Team Management: Lead and inspire the hotel team to consistently exceed expectations.
• Financial Oversight: Manage budgets, forecasting, and revenue optimisation.
• Brand Excellence: Uphold and enhance the property’s luxury positioning, ensuring alignment with its Asian-centric ethos.
• Guest Experience: Deliver unique and memorable stays for all guests.

Required Skills and Attributes:

• Exceptional leadership and team-building capabilities.
• Strong financial acumen, with expertise in budgeting and revenue management.
• Excellent communication and problem-solving abilities.
• Comprehensive knowledge of hotel operations (front desk, F&B, housekeeping, etc.).
• Proficiency with hotel management systems (PMS, revenue tools).
• Marketing and public relations expertise.
• Deep understanding of luxury hospitality standards and trends.

Personal Attributes:

• Passion for creating unforgettable guest experiences.
• Detail-oriented, organised, and capable of managing multiple priorities.
• Adaptable and professional under pressure.
• Enthusiastic about luxury hospitality trends.

Ready to Lead Excellence?

If you are a visionary leader with the ambition to redefine luxury hospitality in London, we invite you to apply.

Job Type: Full-time

Pay: £150,000.00-£165,000.00 per year

Benefits:

• Additional leave
• Company car
• Employee discount
• Employee mentoring programme
• Employee stock purchase plan
• Gym membership
• Housing allowance
• Life insurance
• Paid volunteer time
• Profit sharing
• Referral programme
• Relocation assistance
• Unlimited paid holidays
• Work from home

Application question(s):

• Do you have prior GM experiences in London?
• Have you worked in smaller properties of 120 or fewer rooms in the luxury 5-star hotel markets?

Work Location: In person