Guest Experience Assistant

Job Description

Discover Parks is a family-owned group of stunning 5-star Holiday Parks set in beautiful countryside in Herefordshire and the Welsh borders, all with the same goal – to make sure guests have a stay that’s one to remember!

Guest Experience Team

Do you have a passion for customer service? Are you someone that strives for perfection? If so, we would love to hear from you. Oh, and this role comes with the benefit of working at our three stunning holiday parks in the Herefordshire / Welsh Border countryside. Sounds interesting? Keep reading!

This is a customer-facing role where your key responsibilities would include the whole guest experience with us, from taking bookings, welcoming guests to Park, selling luxury holiday homes, dealing with any guest and holiday home owner enquiries, and everything else in between and beyond! Customer communication and team work is therefore a key requirement of this position.

Due to the nature of the parks and teamwork being at the forefront of our business, you may be required to ‘muck-in’ with other departments as and when required! No two days are the same at Discover Parks!

The ideal person for this role will be someone that loves being hands on and helping others. You must be a confident decision maker, who loves solving problems and must have good IT skills.

As we are a holiday park, open 7 days a week, weekend working is required. To apply for this role, you must hold a full driving licence.

Do you think this sounds like the right fit for you? If so, please send us a copy of your CV along with a covering letter, we would love to meet you and show you everything the park has to offer!

Ps…. Free use of the leisure facilities (including golf and fishing), discounted meals at our on park restaurant, health & welfare scheme, training and personal development are just some of the benefits of becoming part of the Discover Parks team.

Key responsibilities include, but not limited to:

• The happiness and enjoyment of our guests
• Ensuring all guests and visitors receive a warm welcome and an outstanding level of customer service to ensure we meet and exceed our visitors’ expectations
• Supporting the smooth and efficient running of the Park reception and performing front-of-house duties, including phonecalls, emails and face-to-face enquiries
• Working closely with the Ownership Team, assisting in dealing with ownership enquiries, carrying out show rounds
• Meeting and greeting guests, including arrivals and sales prospects
• Dealing with check-ins, problems and guest queries promptly, effectively and efficiently
• Assist with maximising bookings and other revenue
• Work with our sustainability officer and be mindful of sustainability, promoting sustainable practices where possible
• Undertake General reception and administration duties

About you:

• A passion for delivering exceptional customer service
• Loves being hands-on and helping people
• A practical and common-sense outlook with a firm but fair approach
• A confident decision-maker and problem-solver
• Excellent interpersonal and communication skills
• Persistent and tenacious in following through
• High level of attention to detail
• Strong organisation and time-management skills
• Commitment to invest in the company values
• Proficiency in Microsoft Office and IT
• Hold a full driving licence

If you have a passion for providing outstanding customer service and attention to detail please apply by uploading your CV together with a covering letter about yourself.

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Schedule:

• Day shift
• Every weekend

Application question(s):

• Would you be able to work weekends?

Experience:

• guest service: 1 year (required)

Work Location: In person

Expected start date: 17/02/2025