Hotel Sales Coordinator

Job Description

Job Title: Sales Coordinator

Reporting to: General Manager (Dotted line to CWH–Group Sales Offices Manager)

Purpose of the role

To take responsibility for bookings within the hotel, to ensure the Department delivers a high quality service to the customers, maximising on all sales opportunities and controlling.

The effective management of the hotel’s Sales Office activities, continuously working to strengthen and build the business.

Personal Specification

Enjoy working and dealing with the public and being part of a wider team.

• Confident, pleasant and an excellent articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
• Able to engage and convert bookings in all segments including but not limited to Weddings, Corporate and Social
• Must be efficient, organised and self motivated.
• Have a good personal standard projecting a professional image at all times.

Your key tasks reflect your contribution to our four core objectives; which are people customer, profit and sales.

Computer skills: Must be IT literate

Key Responsibilities

People

• Actively support and lead ensuring that the Customer experience is truly engaging throughout each and every interaction throughout their stay
• In line with all people and development guidelines and agreed ways of working, follow all people management systems and personal development for all.
• Ensure all legislative training is adhered to and carried out effectively and efficiently.
• To ensure the accurate communication of identified client needs both internally and to the wider team as required
• Create and maintain a positive sales culture within the office to drive conversion at all times

Customer

• To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention
• To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way
• To anticipate customer needs whenever possible to enhance the quality of service offered by the venue, to ensure customer loyalty is maintained
• To ensure the customer is treated correctly, first time, every time
• Ensure all customers receive a warm welcome first time every time
• Work with the General Manager in any occasion of Customer dissatisfaction to enable a position of recovery and “wow” to overcome any negativity
• To meet and exceed client expectations in terms of support, quality and service.
• Effective management of show rounds within the team to support the achievement of venue budgets and conversion targets
• To ensure all post event feedback is obtained and communicated effectively and any required follow up action is appropriately taken and completed
• To ensure the sales team is visible on a daily basis to the customer and perform a role within meet and greet

· To ensure the accurate communication of identified client needs both internally and to the wider team as required

Profit

• To exceed the departmental profit targets, whilst returning investment at the appropriate rate.
• To identify new opportunities in order to increase profit contributions and cost control in all areas of responsibility.
• Ensure that all processes and procedures relating to financial activities, record keeping, money handling and licensing are adhered to, including timely and accurate reporting of financial information
• Assist and support inventory management and ongoing maintenance of venue operating equipment and other assets
• To be familiar with and promote other hotels within the group

Sales

• Actively participate in any revenue and sales activities.
• Through all interactions drive top line sales whilst maintaining a strong focus on the cost base
• To work with the General Manager, Director of Revenue CWH Group Sales Offices Manager to compile and implement the sales & marketing plan for conference and events.
• To maintain account profiles through consistent follow up calls of all key accounts, identifying new conference accounts and building relationships to grow market share for key accounts.
• Responsible for ensuring that terms and conditions of business are in place for all bookings and are adhered to.
• To support the CWH Group Sales Offices Manager by maintaining the accurate information for forecasting within the PMS.
• Monitor the diary on a daily basis to ensure that all team members are managing the diary effectively to maximize revenues and troubleshooting where required
• Responsible for ensuring that the information and data within the PMS are quality controlled and accurate in order to maximize sales opportunities
• To ensure that procedures for all booking systems are adhered to within the team and any updates are trained in and monitored

Statutory Responsibilities

To ensure all team members within the department observe all Fire, Health & Safety and Food Safety regulations attending any training sessions necessary to keep them updated on new legislation ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company H&S procedures

Unspecified Duties

To carry out any other reasonable requests which would help to ensure that all guest expectations are exceeded.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Work Location: In person

Reference ID: WHSALES25