Housekeeping Supervisor Trac ID: 6920461

Job Description

JOB DETAILS

JOB TITLE: Housekeeping Supervisor (Housekeeping, Catering)

Post 1 – Facilities Supervisor – Housekeeping

Post 2 – Facilities Supervisor – Catering

BAND: 3

HOURS: 35 hours per week, Working 5 out of 7 days, alternate weekends, weekday hours 8am-3:30pm or 9am-4:30pm, weekend hours 8am-3:30pm

DEPARTMENT: Estates and Facilities

LOCATION: The Redwoods Centre, Somerby Drive, Bicton Heath, Shrewsbury, Shropshire, SY3 8DS

REPORTS TO: Assistant Facilities Manager

ACCOUNTABLE TO: Associate Director of Facilities and Estates (Soft FM)

RESPONSIBLE FOR: Hotel Services Staff (Catering, Housekeeping, Community teams)

JOB PURPOSE:

The Facilities Supervisors will be responsible for ensuring the highest level of service on wards, Departments and Health Centre’s, which includes Catering, Housekeeping, Portering and Laundry services. Ensure our premises are prepared for service users at any time through leading your team. The role includes monitoring cleaning and catering standards in maintaining a clean, safe and hygienic client environment in line with National Standards, ensuring our service users receive care in an environment that is clean, safe and welcoming at any time.

The post holder will be expected to work as part of the wider Hotel Services team, providing an integrated and flexible service, and as such may sometimes be required to undertake duties within other areas of the Hotel Services Department should the needs of the service demand it. This will include providing supervisory support and advice to teams within other disciplines should the need arise.

KEY RESPONSIBILITIES

Main Duties and Responsibilities:

The Facilities Supervisor will be required to:

• Visit all allocated areas and staff regularly and at unspecified times
• Control the quality of work produced, ensuring that it is to the required National Standard
• Order, monitor and issue materials and stock items
• Carry out/organise periodic/one-off duties such as deep cleans, monitoring of stock
• Assisting managers with recruitment, training, scheduling and other administrative tasks
• Deal with any duties that may arise in an emergency or in times of staff shortage
• Support and deputise for other Facilities Supervisors within the facilities team across all Hotel Services disciplines
• Ensure a full understanding and appreciation of all Facilities, disciplines, working practices and procedures
• Provide information and guidance to other Facilities supervisors working in other disciplines of Hotel Services to ensure a consistent service is provided
• Attend and hold regular team meetings as required by the Directorate
• Ensure that a comfortable and safe service user/client environment is provided at all times
• Ensure that staff are using the correct materials and equipment for the tasks they are undertaking
• Address any shortfalls and bring to the attention of appropriate person/department
• Participate in the Risk Assessment process ensuring that all potential risk hazards in the workplace are communicated to the management team
• Ensure that staff provide services to the agreed standard and deal with any shortfalls immediately through feedback and training
• Stores requisitioner for facilities services, e.g. linen, non-stock items and stock items.
• Monitor and order materials and equipment in a cost effective manner and maintain adequate and agreed levels of stock
• Maintain security of stock
• Responsible and maintenance for the safe use of expensive equipment/machinery
• Where applicable, be responsible for the issue and safe keeping of keys to all premises. Assist with the opening/securing of premises in the absence of the caretaking staff
• Offer any suggestions for the improvement of the service
• Respond to any one-off requests that may be required
• Ensure that all relevant records are maintained and produced
• The post holder is expected to have a clear understanding and share the Mission, Values and Behaviours of the Trust which defines our culture. All staff are required to promote and adhere to these.
• Responsible for promoting a positive work culture.
• Responsible for maintaining own core competences and CPD register along with supporting department wide training and development needs

Post 1 – Housekeeping:

• Monitor all staff on a regular basis in the work environment to ensure correct methods and procedures are used in the provision of the whole service
• Ensure that specialised cleaning work is carried out to the agreed standard. Report to the management team any significant changes to the cleaning requirement
• Assist ward managers/modern matron with maintaining cleaning standards compliance to National and Trust standards
• Advise/recommend adjustments to work schedules for Housekeeping services
• Carry out regular monitoring and audits of wards and other areas of responsibility under Credits for Cleaning (C4C) and undertake any identified actions required
• An understanding of COSHH, infection control and a good understanding of Health and Safety.
• Attend cleanliness meetings

Post 1 – Housekeeping:

• Monitor all staff on a regular basis in the work environment to ensure correct methods and procedures are used in the provision of the whole service
• Ensure that specialised cleaning work is carried out to the agreed standard. Report to the management team any significant changes to the cleaning requirement
• Assist ward managers/modern matron with maintaining cleaning standards compliance to National and Trust standards
• Advise/recommend adjustments to work schedules for Housekeeping services
• Carry out regular monitoring and audits of wards and other areas of responsibility under Credits for Cleaning (C4C) and undertake any identified actions required
• An understanding of COSHH, infection control and a good understanding of Health and Safety.
• Attend cleanliness meetings

Post 2 – Catering:

• Prepare, cook and dispatch dishes according to a planned menu, using standardised recipes and cooking at the prescribed times
• Organise and control service to all designated areas
• Assist in the service and presentation of food in the dining areas and client areas as required
• Ensure required documentation is completed, temperature controls, client numbers, waste forms, following all NHS policies
• Maintain a good standard of nutrition in collaboration with the dietician.
• Ensure that all food complies with the Food Hygiene Act regulations and is held at the correct temperature
• Management of all trust leased or owned vending machines.
• Attend catering/nutritional meetings
• Ensure a best client dining experience

Human Resources:

In line with Trust policies and procedures the post holder will be responsible for supervising their team on a day to day basis (with the support and guidance of the Facilities Co-ordinator), they will be responsible for:

• Authorising staff leave
• Carrying out staff appraisals
• Communicating and cascading relevant information to staff and team
• Inputting staff hours for E-pay
• Delivering Facilities training eg fast track training, British Institute of Cleaning Science
• Disciplinary, grievance and performance matters
• Ensuring that duties are planned, managed and operated across the locality within a concept of flexibility, efficiency and customer care
• Ensuring that team members comply and adhere to all relevant policies and procedures
• Mentoring and supporting apprentices and trainees engaged in activities within the team
• Monitoring absence, attendance and lateness
• Monitoring staff training (statutory and mandatory) ensuring that team members are fully compliant and up to date
• Promoting best practice within the team in terms of Equality and Diversity
• Promoting the development of staff competencies related to empowerment and self-monitoring initiatives
• Recruiting and selecting team members
• Setting and following standards – leading by example
• Supporting the personal and career development of staff
• Support trust wide Facilities and Estates staff in developing and promoting uniform standards and efficiencies

Other:

• The post holder will be required to implement policies for their own work area and propose changes to working practices or procedures for own work area
• Provide work related information to supervisor where required for data management
• Complete legislative and trust documentation where applicable (eg reporting accidents, adverse incidents)
• Complete technical records and/or service documents where appropriate to competence as required (eg fire door checks, security locks checks) maintain or provide to supervisor as required
• Ensure that the equipment/asset register is kept up to date
• Carry out audits and monitoring ensuring that paperwork is carried out and returned in a timely manner and that all actions are reported and dealt with accordingly
• The post holder may be required to assist
• clients/relatives during incidental contact, eg giving directions to a ward/department
• The post holder maybe required to undertake surveys or audits as necessary to own work, they may occasionally participate in research and development activities
• The post holder will be guided by precedent and clearly defined occupational policies, protocols, procedures or codes of conduct. Work will be managed, rather than supervised and results/outcomes will be assessed at agreed intervals
• Responsible for maintaining own core competencies and personal development, along with supporting department wide training and development needs
• All directorate staff will be required to act, up, down and across (within own capabilities and training) as required to ensure that an efficient and professional service is delivered at all times throughout the Directorate and the Trust
• Responsible for promoting a positive work culture
• Responsible for promoting generic and flexible ways of working
• Suggest and implement new improved ways of working in all areas of the department
• Self-assure own work and where applicable signing off the work of others
• Champion the Apprenticeship programme throughout the Directorate
• Other relevant duties including general support services as maybe required to meet the needs of the department

Generic and Flexible Working:

In order to maintain an effective, reliable, seamless, consistent and cost effective service for internal and external customers all members of the team will be required to undertake a generic and flexible approach to their work. This approach will help support the team in times of absence (for example sickness and annual leave) and in times of increased workloads/demands.

All duties to be carried out will be reasonable to the individual and will be in line with their skill set, abilities, competencies and level of job. Where applicable, adequate training will be provided prior to the task being undertaken.

Examples of generic and flexible duties for all Facilities Supervisors are detailed below (please note that this list is not exhaustive):

• Capable and willing to act up, down or across for other members of the team/department as required
• Work in all areas and locations within hotel services
• Report maintenance issues
• Assist as Safety Person
• Support Facilities team with generic duties

PERSON SPECIFICATION

QUALIFICATIONS & TRAINING

NVQ Level 3 or City and guilds Certificate in related Facilities and Estates discipline or be able to demonstrate proven practical knowledge and/or experience (core discipline)

Experience of working in a similar role or discipline

Suitable supervisory management qualification or comparable proven practical experience

Experience of working in the NHS

EXPERIENCE

Computer literate

Experience and knowledge of all relevant legislation and regulations that are applicable to the specific department/discipline (for example COSHH, HACCP)

Experience of carrying out audits and monitoring

Experience of completing and recording relevant and required documentation

Experience of planning work rotas

Experience of training staff

Extensive and full understanding and appreciation of all areas of own discipline – including Local and Trust Policies and Procedures, ways of working, health and safety issues, risk assessments and current plans and requirements so that the team and department can be run in a consistent way when Facilities Supervisors are deputising in other disciplines

Good and full understanding and appreciation of all Hotel Services disciplines (non-core discipline) – including Local and Trust Policies and procedures, ways of working, health and safety issues, risk assessments and current plans and requirements so that the team and department can be run in a consistent way when Facilities Supervisors are deputising in other disciplines

Able to travel across the Trust

SKILLS, KNOWLEDGE & ABILITIES

Able to influence and persuade

Lead by example and encourage staff

Promote and manage a flexible, generic and positive working environment

Promote effective team work and to cascade good practices within the team

Job Types: Part-time, Permanent

Pay: £24,071.00-£25,674.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Shrewsbury: reliably commute or plan to relocate before starting work (required)

Experience:

• NHS: 1 year (preferred)

Licence/Certification:

• NVQ Level 3 or City and Guilds Certificate (required)
• Driving Licence (required)

Work Location: In person

Application deadline: 27/01/2025
Reference ID: 301-BK-25-6920461 | Trac ID: 6920461