Dräger

Internal Account Manager

21/01/2025
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Deadline date:

Job Description

Internal Account Manager – Draeger UK & Ireland – Job-ID V000009887
Hemel Hempstead
Vollzeit

The Job Responsibilities


Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it’s about the most important thing: it’s about life.


About the role

The purpose of the role is to support sales to achieve their financial targets and increase the market share. To support and promote our HCA product lines into existing and new customer accounts using promotions and bundled solutions to increase volumes, whilst maintaining margins.

  • To work closley with regional teams to ensure key sales targets and profitability are met on HCA product lines
  • Collect competitive information; understand user sensitivity and inform Sales and Marketing of relevant information
  • Work closely with the regional sales teams to prepare HCA product quotations and follow up after.
  • Identify the most efficient arguments to the benefit of the offer
  • Weekly/Monthly reporting of information to the sales team about user habits, needs or recommendation, using reporting from SAP/CRM
  • To assist sales teams in the development of sales strategy to grow revenue, market share and profitability
  • Define, and complete with sales teams and marketing managers, the tender preperation around the customer specification.
  • To promote Dräger accessories and consumables on installed base, using generic product consumable needs.
  • To plan and organize demonstration of equipment in conjunction with sales and as defined by customer need.
  • Interact with all other Dräger resources in connection with the customer, i.e. service, marketing manager
  • Regularly feedback on customer issues to Account Managers and Regional Sales Managers
  • Attendance at product training meetings in the UK and overseas when appropriate.
  • Actively contact customers with the aim to generate and increase revenue for the HCA product portfolio.
  • Responsibility for designated accounts identified for annual growth.
  • Customer account management of sales channels and supplier frameworks
  • Telephone enquiry handling
  • Close working relationship with Dräger Customer Management Team.
  • Customer external visits with key accounts when required.
  • Maintain and improve customer satisfaction by the provision of high level support to customers, including ensuring timely and efficient processing of customer requests with respect to pricing, delivery and product requirements.
  • Undertake any other duties and projects in order to meet personal, team and organisational objectives.

Shared responsibilities

All employees have a responsibility:

  • to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
  • to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
  • to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Manager

Internal Sales Manager

Size of team/environment

Close team of Customer Management and Internal Account Managers


Your Qualifications


Role Requirements

Education/Qualifications

A level (or equivalent ) business qualification is desirable or proven work expereince in a similar role.

Related Experience

  • Previous experience within a similar role
  • Previous healthcare sales is highly desirable
  • Experience of achieving sales targets, Knowledge of Draeger products desirable

Skills, Special Competencies

  • IT skills i.e. MS Office
  • Customer orientated
  • Ability to organise and prioritise
  • Ability to work as part of a team
  • Ability to teach others
  • Reliability
  • SAP working knowledge


The Dräger Workplace


Dräger‘s Benefits

27 days holiday plus bank holidays, with option to purchase up to 3 additional days

  • Flexi scheme
  • Hybrid working available
  • Discounted critical illness cover, dental cover and partner life assurance
  • Healthcare cash plan
  • Discounted shopping & leisure vouchers
  • Salary sacrifice car scheme
  • Cycle to Work
  • Gym membership discounts – up to 25%
  • Charity Giving scheme

Dräger‘s dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.


Who we are

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.


What we offer


If you have any questions, please contact

Sally Jordan
sally.jordan@draeger.com

Kite packaging

Internal Account Manager

17/01/2025
Apply Now
Deadline date:

Job Description

The Opportunity

Kite Packaging have an excellent opportunity for an Internal Account Manager to join their Sales team in Gateshead. Kite Packaging was founded in 2001 with a unique vision and a philosophy of employee-ownership. We were a true greenfield start up and have grown quickly to be the 2nd largest packaging distributor in the UK. In recent years Kite has been awarded ‘Top 50 Fastest Growing Companies in the Midlands’ and ‘The Sunday Times Track 100 Fastest Profit Growth in the UK’. In 2023 Kite was awarded ‘Packaging Company of the Year’ at the 2023 UK Packaging Awards.

Our growth has consistently been the best in our sector, and we are continually investing in our business and our greatest asset is our ‘people’. Turnover in 2023 was £168m and our growth continues to accelerate.

The expectation is to provide first-class customer service to our valued clients and sales support to our sales team, all within a fast-moving B2B environment. You will be required to demonstrate exceptional organisational skill paired with highly efficient and accurate administrative ability. You will be involved in all aspects of the business cycle and offer an all-round customer focused approach.

Key Skills and Essential Experience:

Essential requirements for the role:

  • Minimum of 3 years experience in a B2B Customer Service role
  • Competent user of Microsoft Office functions
  • Educated to A-Level Standard (or equivalent)
  • Demonstrate strong mathematics and numeracy

The successful candidate will also have the following key skills:

  • Be outgoing, positive and have excellent communication skills, particularly on the telephone
  • Be a strong and accurate administrator
  • Be commercially minded & sales focused
  • Be a flexible and supportive member of the team
  • Manage a healthy workload and maintain focus and organisation
  • Be able to understand and effectively follow company process and procedure
  • Have a track record of customer service success and a desire to improve the customer experience
  • Show a desire to learn about new and existing products

What you’ll get:

  • Excellent competitive salary
  • Good work – life balance: 8:00am to 5:00pm Monday to Friday
  • Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays
  • After 6 months a range of benefits: life insurance, pension, cycle to work and an optional healthcare scheme
  • The option to become a shareholder in the business after 6 months employment

Job Type: Full-time

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday
  • No weekends

Education:

  • A-Level or equivalent (required)

Experience:

  • B2B: 2 years (required)
  • Microsoft Office: 1 year (required)

Work Location: In person

Reference ID: North West – IAM

Key appointments uk ltd

Internal Account Manager

02/01/2025
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Deadline date:
£27000 - £27000 / year

Job Description

Are you a people person who would enjoy connecting with designers in the world of fashion and interiors both in the UK and abroad? If so, this Internal Account Manager role could be the job for you!

What’s On Offer:

  • Full-time / Permanent
  • Office based – Leeds City Centre location
  • Competitive salary: Base salary of £27,000 with OTE of £40,000
  • Holiday allowance of 25 days plus bank holidays
  • Additional holiday awarded for long service.
  • Summer hours offered between 1st June and 31st August.
  • Railway station within 5 minutes walking distance.
  • Complimentary gym passes.
  • Discount at local coffee shop.
  • Staff product discount.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment.
  • The chance to work with a prestigious brand in the luxury market.

About the Company:
James Hare is a well-established (1865), family-run company based in Leeds city centre and is Britain’s leading silk specialist. It is still owned and run by the Hare family, producing luxury textiles for the demanding world of fashion and interiors. Firm favourites with leading designers and decorators, James Hare luxurious fabrics are famous worldwide.

Position Overview:
We are seeking a highly motivated and organised Internal Account Manager to join a dynamic team. This role is pivotal in maintaining strong relationships with agents and customers while driving sales performance. The Internal Account Manager will be responsible for onboarding new accounts, managing customer relationships, ensuring order fulfilment, and achieving monthly sales targets.

This role is ideal for a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Oversee the onboarding process for new clients and agents, providing training and support to ensure they are familiar with products and services.
  • Build and nurture strong relationships with customers to encourage consistent collaboration.
  • Follow up on orders, quotes, and reservations to ensure timely processing and delivery.
  • Coordinate with internal teams to resolve any order-related issues.
  • Maintain and update the Customer Relationship Management (CRM) system.
  • Utilise CRM tools to track leads, opportunities, and client interactions.
  • Identify and pursue new accounts and agents to expand the company’s client base.
  • Generate leads and follow through on potential opportunities to grow revenue.
  • Meet or exceed monthly sales targets and contribute to team objectives.
  • Provide detailed performance reports to management.
  • Provide feedback and recommendations for improving processes and increasing sales efficiency.

Essential Experience:

  • Proven experience in sales account management or a similar role.
  • Excellent interpersonal and communication skills.
  • Strong organisational skills with attention to detail.
  • Proficiency in CRM software.
  • Ability to work independently and as part of a team.
  • Goal-oriented with a track record of meeting or exceeding targets.

Preferred Skills:

  • Experience in Interior Design Industry is advantageous.
  • Strong analytical and problem-solving abilities.
  • Knowledge of the UK market and agent networks is an advantage.

If you have all of the essential experience above for this Internal Account Manager role and you feel that this sounds like an exciting opportunity, please apply with an up to date CV.

If shortlisted, our client will contact you to discuss the role and your experience further.

Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.

By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only. We often work with third parties who may contact you about this role. Our full Privacy Policy is available at key-appointments