Protecting What Matters, together
At Macfarlane Packaging, we are dedicated to protecting what matters most: our people, our customers, our communities, and the environment. With over 75 years of history, we combine stability with continuous growth, creating a workplace that is collaborative, supportive, and packed with opportunities to grow your career. Our commitment to sustainability, customer satisfaction, and improvement fosters a fast-paced environment where your efforts make a real impact. We value teamwork, adaptability, diligence, and a thirst for learning. If this sounds like you, join us and be part of a future-focused team that drives meaningful change.

About the Role
As an Internal Sales Coordinator at GWP Group (a Macfarlane Packaging company), you’ll join a close-knit team at our Old Sarum site near Salisbury. With a 30-year history of producing sustainable, eco-friendly packaging, and as part of the UK’s largest packaging distributor, this role offers stability and exciting growth potential. This position is ideal for someone with strong numerical, organisational, and communication skills who thrives on contributing to team success. You’ll play a key role in supporting our customers and achieving sales targets.

Key Responsibilities
Reporting to the General Manager, your core duties will include:

• Managing customer enquiries and providing professional, polite, and productive communication.
• Delivering exceptional customer service and building strong rapport with clients.
• Creating accurate estimates using bespoke software (full training provided).
• Coordinating the enquiry process from initial brief to design, order, and delivery.
• Following up on quotes to secure orders in a timely manner.
• Prioritising tasks, ensuring attention to detail while managing multiple responsibilities.

About You
We welcome applications from candidates with experience in sales or customer service roles, or those with transferrable skills. Key skills and qualities include:

• Strong communication skills to liaise effectively with customers, suppliers, and colleagues. High levels of numeracy, literacy, and attention to detail.
• Ability to follow procedures and processes accurately.
• Professionalism, punctuality, and a presentable appearance.
• Some background/understanding from a manufacturing, production, or technical business could be advantageous but not essential (training provided).

What’s in It for You?

• Competitive salary with a generous annual bonus scheme.
• 23 days annual leave plus public/bank holidays.
• Long service awards (10-40 years).
• Contributory pension scheme.
• Free on-site parking.
• Access to our Employee Assistance Programme (EAP) for well-being support.

How to Apply/Next Steps
All applications will be acknowledged. If you haven’t heard from us within 2-3 weeks, please assume your application was unsuccessful.

We are an inclusive employer and welcome applications from candidates of all backgrounds, regardless of age, gender, disability, race, nationality, ethnicity, gender expression, religion, or sexual orientation. Should you need any adjustments during the recruitment process, please contact our recruitment team directly.