Dexters
IT Helpdesk Technician
Job Description
Feltham, England | Full Time
As the first point of contact for technical support queries within a leading London estate agent, you will work with a variety of users to resolve or escalate their technical issues in a prompt and professional manner.
Works with: All functions
Location: Hanworth
Hours: Monday-Friday 8.30am-5.30pm
Salary: £22,000-£26,000 DOE
Responsibilities:
- Respond to user software or hardware queries via email or phone.
- After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary.
- Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
- Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
- Maintain a strong customer focus at all times.
- Work with the team to help diagnose and resolve any issues.
- Escalate any complex problems to senior colleagues.
Requirements:
- Experience with Microsoft Windows preferred.
- Strong work ethic and ability to work in a dynamic work environment.
- Ability to multitask and prioritise in a fast-paced environment.
- Previous service desk or 1st Line Support experience desirable.