King’s service centre
IT Supplier Management Analyst
Job Description
Description
The IT Supplier and Contract Management Analyst will support the IT Supplier Manager with the administration of the Supplier and Contract management function for IT services in KCL.
The post holder will be responsible for the day-to-day management of work coming into the ITSM (IT Supplier Management) queue. Ensuring requests are dealt with in line with service standards and performance targets, raising any issues identified with the IT Supplier Manager and key stakeholders.
A large part of the role requires the administration of payments – raising purchase orders and ensuring invoices are paid in line with contractual deadlines so experience of Purchase to Payment processes would be advantageous.
This position requires excellent interpersonal and communication skills, as you will be liaising with Senior Managers, members of the Executive and Suppliers.
The successful candidate will have the ability to manage their workload and competing demands and be willing to develop new skills and take on new challenges.
Some travel may be required for meetings and training, (predominately between Quintrell Downs and university campuses in London).
Accountabilities
- Support the governance and strategic approach of Supplier Management within King’s.
- Ensure Supplier Management policies and processes are adhered to, raising any breaches to the Head of Supplier Management.
- Support ITSM with the planning and review of supplier spend, performance and contract reviews, as directed the Head Supplier Management
- Administrating and raising Purchase Orders for IT related spend.
- Work with business stakeholders and suppliers to ensure high quality IT Services are delivered to the business. Ensuring contractual performance and support criteria are met and value for money is obtained.
- Manage supplier performance and develop strategies to address under-performance and compliance failures.
- Carry out all duties in accordance with King’s Procurement and IT Policies and in collaboration with central Procurement, IT service and solution owners.
- Ensure that contracts and agreements are maintained on the appropriate systems so that accurate information is available.
- Produce high quality documentation and reports.
- Support and maintain the Supplier and Contracts Database (SCD)
- Perform supplier and contract categorisation and risk assessment.
- Support continual service improvement across Supplier Management by identifying areas for improvement and assisting with the update or creation of required documentation.
Assist with internal and external audits as required.
Key skills and experience required
(E) – Confident to identify, question and suggest improvements to current working methods and processes where necessary for the benefit of King’s.
(E) – Good attention to detail with organisational and process design skills.
(E) – Good communication skills and customer focus.
(E) – Diligent and thorough approach to problem solving.
(E) – Willingness to complete ITIL Foundation.
(E) – Proficient in the use of Microsoft Office products.
(D) – Experience of Supplier Management best practice.
(D) – Have experience of working in an ITIL framework and identifying areas of improvement.
(D) – Knowledge and experience of working in a HE environment.
(D) – Knowledge and advanced experience of Excel and Power BI to create and maintain datasets and reports.
(D) – Snow License Manager, BMC Helix, CIPS.
Flexible Working Request
For all our roles we are open to discussing the possibility of part time work, reduced hours, hybrid working and flexible start and finish times. Unfortunately, we cannot promise to agree to your original request, but we do promise not to judge you for asking and to consider the possibility.
Benefits
- Hybrid Working – Minimum of 5 days per month in the office
- 10% Performance related bonus
- 30 days holiday and a maximum of 8 public holidays (pro-rata) this includes 2 Wellbeing days per year.
- Sick pay
- 4 Discretionary Christmas Closure Days
- Contributory pension scheme
- Income protection scheme
- Life Assurance cover
- Service time – 3 Volunteer days per year
- Free onsite parking & Bike racks
- Annual leave purchase scheme – up to a maximum of 10 days (subject to national minimum wage requirements)
- Student Discount (access to Totum, Unidays & Student Beans)
- CycleScheme
- TechScheme
- Opportunities for formal training and professional certification
- Free access to Linkedin Learning
- Free access to Future Learn short courses.
- Potential for internal promotion and advancement
Equality, diversity & inclusion
We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.
This is in line with King’s College London (KCL).
About King’s Service Centre
King’s Service Centre is home to an innovative and forward thinking service team supporting the services of King’s College London University.
We’ve brought highly skilled career opportunities to Cornwall since 2015, through recruiting locally, investing in staff training and development, and Apprenticeships.
King’s Service Centre provides first-line support to the 50,000 strong King’s College London community of students, academics, researchers and professional staff – 24 hours a day, 7 days a week, 365 days a year.
Support provided includes;
- Estates & Facilities Service Desk
- IT Service Desk
- Residences Service Desk
- NMES Service Desk
- King’s Online
- IT third line technical support
- Business Operations
The roles available at King’s Service Centre are varied, from Service Desk Analyst and Business Administrator, to Network Engineer or Project Manager.