Junior Product Consultant

As a Junior Product Consultant reporting to the Senior Product Consultant, you play an integral role in facilitating the effective deployment and optimization of MSite software solutions for our clients. Your core responsibilities encompass:

• Collaborating closely with the Senior Product Consultant to establish data standards that elevate the value clients derive from the system.
• Contributing to formulating and implementing best practices for software configuration, ensuring adherence to version control and approval protocols for Enterprise and site-specific setups.
• Assisting in the seamless onboarding of Enterprise projects and tailored solutions, aligning the process with established best practice configurations.

In this role, you work in tandem with the Senior Product Consultant to ensure that client deployments are executed smoothly, adhering to industry best practices and upholding the exceptional standards associated with our product. Your contributions are pivotal to the triumph of our software implementations and their long-term efficacy for our diverse clientele.

Defining and Implementing MSite Standards:

• Collaborating with cross-functional teams, including customer success, product, and hardware, to define and implement best practices for Enterprise and site configurations, enhancing customer experience and continuous improvements.
• Contributing to establishing and enforcing MSite data standardization for key entities, aligning with digital initiatives, and enhancing centralized control for customers.
• Assisting the Operations Team in outlining standard project software onboarding requirements and proactively reviewing and enhancing these in response to product advancements.

Enterprise and Bespoke Onboarding:

• Supporting the successful onboarding and change management of MSite software configurations for Enterprise clients and bespoke projects, ensuring alignment with best practice guidelines and customer needs. • Collaborating with customer success, product, and support teams to ensure a smooth transition to business-as-usual (BAU) operations.

• Providing specific training as required, including for Super Users and internal teams.

Support and Change Management:

• Maintaining version control and meticulous approval processes for all customer instances related to software configuration.
• Managing software change requests within defined SLAs.
• Liaising with 1st Line operatives to solve tickets within Service Level Agreements.
• Providing valuable feedback to the Product Team for issue resolution and product enhancement.

Governance:

• Regularly updating internal and customer stakeholders on project progress, issues, and deliverable status against predefined scopes.
• Assuming responsibility for reporting the current and projected state of instances relative to best practices and data standards.

Key Metrics:

• Tracking project status and completion percentage.
• Ensuring adherence to Support SLAs.
• Monitoring data standardization penetration.
• Assessing product utilization rates.

Essential

• Proficiency in Microsoft Tools, particularly Excel.
• Exposure to a Technical Projects environment.

Desirable

• Project Fundamentals Qualification (PMP, APM, or similar)

• Driven to enhance and deliver a superior customer experience, fostering collaborative teamwork to achieve this goal.
• Excellent planning and organizational skills, managing multiple projects and providing comprehensive progress reports.

• Capable of understanding customer and market needs, utilizing data to drive insights and informed decisions. • Proactive problem-solving approach to achieve optimal results for clients, challenging conventions for improved outcomes.

• Strong written, verbal, and interpersonal communication skills.
• Confidence in communicating across various customer and internal teams at different levels.
• Capacity to handle pressure, especially when addressing challenging colleagues or customers.
• Demonstrates empathy and understanding to achieve the best outcome.
• Willingness to operate in a fast-paced, agile environment with flexible requirements while assuming full ownership of tasks and responsibilities.
• Proficient in working autonomously and meeting deadlines.
• Skill in recognizing when to escalate and effectively manage issues.

• Demonstrable adaptable communication skills.
• Familiarity with data-driven decision support.
• Understanding of the construction landscape.
• Effective stakeholder communication abilities.
• Exposure to software familiarity, particularly SaaS.
• Engagement and expertise in client interactions.