Junior Service Delivery Manager

Job Description

About the role

Our Service Delivery Manager will be responsible for overseeing the delivery of services to our clients, ensuring high levels of customer satisfaction, and managing service delivery teams to meet the company’s objectives.

If you’re passionate about delivering exceptional IT services and leading a dynamic team, we encourage you to apply for this exciting opportunity as our Service Delivery Manager.

Key Responsibilities

Serve as the primary point of contact for all service delivery related inquiries and issues. Build and maintain strong, long lasting client relationships.

Service Delivery Excellence: Ensure that services are delivered in accordance with agreed upon contracts and that client expectations are met or exceeded.

Process Improvement: Continuously evaluate service delivery processes and implement improvements to enhance efficiency and effectiveness.

Performance Metrics: Report on and present service delivery metrics and KPIs internally and to customer, taking corrective action as necessary to ensure targets are met.

Risk Management: Identify potential risks related to service delivery and implement appropriate mitigation strategies by working with key individuals within the business.

Qualifications:

• Experience as a Service Delivery Manager or similar role, such as Service Desk Lead
• Strong understanding of IT service management and delivery frameworks such as ITIL.
• Excellent client facing and internal communication skills.
• Strong leadership skills with the ability to manage and motivate teams.
• Analytical thinker with problem solving capabilities and attention to detail.

Benefits:

• Competitive salary.
• Opportunities for professional growth and advancement.
• Comprehensive benefits package.
• Generous annual policy and flexible working arrangements.

About us

We are retail. We specialise in providing in-store retail IT systems, services, solutions, project management & support platforms. With over 25 years of experience, we work with some of the biggest household brand names on the high street in the fashion & hospitality sectors, building close working long standing partnerships built on trust, expertise and a mind set to getting the job done.

Our mission is simple – to provide our clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that we can fundamentally understand the needs of our clients. We are not a huge corporate company who may treat clients as an account number. We are neither a small one-man-band offering cheap services. What KFP offers is a perfect blend of experience, structure, and a practical approach to enable us to deliver the service that all our clients have come to expect – a professional service that gets the job done.

Why KFP?

In addition to a competitive, we provide the following benefits:

• Generous annual policy and flexible working arrangements opportunities
• Life assurance
• Recruitment referral scheme (£500 for each successful referral you make)
• Excellent growth and advancement opportunities
• Regular team and company social events

These benefits are in addition to statutory benefits such as eye test vouchers and a

workplace pension

Job Types: Full-time, Permanent

Pay: Up to £35,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Day shift
• Flexitime
• Holidays
• Monday to Friday
• No weekends
• Overtime

Ability to commute/relocate:

• Abingdon OX14 1DZ: reliably commute or plan to relocate before starting work (required)

Experience:

• Technical support: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person