Leasing Associate

Job Description

Location: Birmingham / Limited UK wide travel

Salary: Dependent on experience

MODA IS A LIFESTYLE, NOT A LANDLORD

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play.

Pushing the boundaries of style, service and community. Focusing on best-in-class service and high-quality design.

We have a clear objective of pioneering positive change to the UK rental landscape.

We have a clear objective of pioneering positive change to the UK rental landscape and creating happy healthy, connected and well communities. Always taking it to the next level… from wellbeing week to weekly classes with our wellbeing partners hero.

THE IDEAL CANDIDATE

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities.

You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve you achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do, and you must be willing to go the extra mile.

JOB DESCRIPTION

As the Leasing Associate, you will be working closely with the Leasing Manager, responsible for executing strategic plans to achieve pre-leasing and leasing targets towards stabilization. Your role will be crucial in establishing and maintaining a strong occupancy rate whilst ensuring an exceptional resident experience. Allowing your personality to shine through embracing the MODA brand and culture.

• Follow up new leads, register and understand customer’s rental requirements & match this to an available apartment
• Arrange viewings for customers and provide a first-class customer experience tour engaging the client in all aspects of what the development has to offer
• Increase revenue through alternative investment streams, parking and facility hire
• Work closely with the Lettings Manger to report on market trends, customer service reports and headline rent prices
• Follow up on all applications and the vetting process
• Work closely and collaboratively with the other on-site teams to ensure a seamless delivery of customer experience
• Actively drive sales and retention of residents through customer service and effective negotiation of tenancy renewals
• Reply to resident queries and meet all response time SLAs. To interact with customers via telephone, email, live chat or instant message. Delivering first class customer service
• Provide informed and accurate information to residents. Using social platforms such as The My Moda app to promote new updates and events
• Be aware of amenity T&C’s
• Actively engage with the team and feel confident to put forward suggestions and ideas

WHO YOU ARE

• A driven, ambitious individual who’s looking to further build their career at an exciting, fast-growing company
• Outgoing and confident outlook with a willingness to start conversations with people and get stuck in
• A great storyteller and strategic thinker who is always full of ideas
• A proactive self-starter with a willingness to learn and solve problems independently
• Excellent communication skills and the ability to think outside of the box to increase business revenue
• Ability to build corporate relationships – gaining corporate lets
• Strong sales negotiation background and closing skills
• A can-do attitude willing to put the customer at the heart of everything

EXPERIENCE AND SKILLS

• Previous experience in residential property (hospitality or private rental sector preferred)
• Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
• Must be pro-active and able to use initiative to enhance the reputation of the building
• Professional presentation, confident and outgoing in nature
• Well organised, ability to problem solve and works under pressure with great decision-making skills
• Able to demonstrate an organised and professional approach and ability to priorities
• Ideally ARLA Qualified or willing to work towards
• Previous experience within the sector preferable
• Experience in a demanding customer centric role

BE MORE YOU

• Competitive salary
• Workplace pension scheme
• 25 days annual leave
• Comprehensive employee benefits scheme including discounts on global brands, Bike2Work scheme, subsidised mental heath care with MYNDUP and free digital GP appointments with Lloyds Pharmacy
• Regular team and company socials
• Access to subsidised mental health and wellness services

GET IN TOUCH

If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set to davey@loudonsyard.moda

Job Types: Full-time, Permanent

Pay: £25,000.00-£25,500.00 per year

Additional pay:

• Bonus scheme
• Commission pay

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Paid volunteer time
• Referral programme

Work Location: In person

Reference ID: Leasing
Expected start date: 30/01/2025